Willing to make a difference in our employees' lives? Apply here!

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Duties

BACKGROUND
In consultation with management and the union, the counsellor administers a departmental employee assistance program through which employee assistance services are provided by a regional network of EAP referral agents spread throughout the organization’s service points, in addition to services provided by an external service provider and the coordinator himself/herself as an expert advisor.

PRIORITY TASKS OF THE EAP COODINATOR-COUNSELLOR
Administer the EAP program at the regional level by identifying program needs through the analysis of trends in organizational health, and by establishing actions plans, including strategies to prevent problems and promote employee wellness.

As part of your duties, you will be required to:

- Coordinate the network of EAP referral agents.
- Review applications from employees who want to become volunteer referral agents and assess them.
- Provide guidance, directives and training to volunteers chosen as referral agents.
- Monitor the performance of referral agents; assess them on an ongoing and cyclical basis and recommend that they be relieved of their duties if necessary.
- Determine the training needs of referral agents and ensure suitable training is provided.
- Develop and provide wellness training to the organization’s employees.

ACT AS AN EXPERT AND COUNSELLOR
Provide advice and functional guidance regarding EAP-related professional and advisory services (e.g. regarding promotion strategies, employee wellness initiatives, service provider selection, the tracking of services provided, complaint resolution, etc.) to management, union representatives, and regional and local labour-management committees. Provide ongoing coaching to members of various local committees to update their knowledge of the program and encourage the sharing of best practices.

Advise and guide managers and union representatives on how best to approach employees whose performance or behaviour at work has deteriorated as a result of personal or organizational problems. Provide short-term professional counselling services to employees to help them resolve personal or work-related problems, determine the nature of the need and, if necessary, refer employees to an external organization for consultation or treatment. Compile an inventory of treatment services available in the community and assess them, establish relations with resource persons working in various areas of assistance, and create a directory of these people and resources. Follow up with clients to ensure that they receive a satisfactory level of support.

Develop, provide advice and deliver an intervention and employee assistance strategy to address the human impacts suffered during critical incidents in the workplace; determine the approach to take so these incidents have the least possible impact on performance, work attendance, team and employee wellness, etc. Organize and lead debriefing sessions for employees who have witnessed a critical incident in the workplace (e.g. violence toward a colleague) and follow up to determine what long-term wellness care is required.

Various administrative tasks are also related to the duties, such as maintaining statistics, recordkeeping, etc.

Work environment

Are you willing to work in an armed law enforcement environment?

Do you want to be part of a dynamic organization that promotes a continuous learning environment; provides interesting and challenging developmental opportunities?

The Canada Border Services Agency (CBSA) is Canada's second largest law enforcement organization, working 24/7 to protect Canada's borders by preventing high-risk people and goods from crossing into Canada while facilitating legitimate trade and travel, with over 15,000 employees working across Canada.


The position to be staffed at 400 Place d'Youville, Montreal. Located at the heart of Old Montreal, our offices are close to dozens of restaurants and a variety of stores. We are located within 10 minutes of the Square Victoria - OACI metro station. You have the possibility to reoxygenate your brain by walking along the St. Lawrence River, very close to the building. During summer, yoga classes are given outside.

Now is the time to make you mark and be part of our vibrant team today!

Intent of the process

The immediate need is to staff one vacant position on a permanent basis within CBSA, Quebec Region. However, a pool if partially qualified candidates may be established and used to staff future vacancies on a permanent basis, should the need arise.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

NOTICE: You will be required to show how you meet the essential qualifications (i.e. Education, Experience) by answering to online screening questions. You are required to clearly demonstrate how, when, and where the qualifications were acquired through substantiation by examples. Failure to provide concrete examples with sufficient details could lead to your application being rejected without further notice. (We strongly recommend that, when answering screening questions, you use the STAR method: S-Situation, T-Tasks, A-Actions, R-Results.)

EDUCATION:

A Master's degree from a recognized post-secondary institution with specialization in Counselling, Social Services, Behavioral Sciences, Psychology or Educational Counselling, or any other related field.

Degree equivalency

OCCUPATIONAL CERTIFICATION:

• Eligibility for a professional designation recognized by a professional association in the counselling field.


Nota: Occupational certification

The possession of, or eligibility for, credentials such as a licence, certificate, registration, letter, paper(s) or other documents that constitute acceptable evidence of occupational competence. These credentials are granted by an organization legally established by federal, provincial or territorial law as a certifying or licensing body in Canada having the authority to regulate the practice of a profession, trade or act, unless otherwise provided for by the employer in these standards or in amendments to these standards.

Nota: Eligibility

A candidate has met all academic and occupational requirements, including those with respect to degrees, examinations, and experience, without having to have obtained or maintained actual registration, certification or membership in a professional association.

You will be asked to bring with you a proof of current or past membership to a professional designation and/or association. If you are not a former or current member, you will be asked to bring documentation demonstrating that you meet the criteria to become a member of a specific professional designation and/or association. Therefore, please ensure that you possess the required documentation.

EXPERIENCE:

E1. A minimum of 5 years of experience as part of the major job duties in providing guidance and counselling as it relates to psycho-social interventions;
E2. Experience in providing professional advice to senior management on complex issues*;
E3. Experience in administering programs of a confidential nature;
E4. Experience establishing and maintaining liaisons with internal services and community resources for client support and potential referrals;
E5. Experience in coordinating and facilitating mental health and well-being workshops and training;

* Complex issues defined as issues that involve various aspects which require the consideration of many interrelated facets before a solution can be suggested.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)
- Reading Comprehension: C (Advanced Level)
- Written Expression: B (Intermediate Level)
- Oral Proficiency: C (Advanced Level)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES AND SKILLS:

A1. Ability to communicate effectively orally;
A2. Ability to communicate effectively in writing;
A3. Ability to analyze issues and recommend solutions or alternative courses of action;
A4. Ability in facilitating well-being sessions and training workshops;
A5. Ability to lead and coordinate the activities of a team or a group.

PERSONAL SUITABLILITIES:

PS1. Autonomy;
PS2. Effective Interpersonal Relations;
PS3. Initiative;
PS4. Judgment;
PS5. Discretion;
PS6. Reliability.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:
• Experience in participating in national scope projects or national working groups;
• Experience in EAP;
• Experience in designing well-being sessions and training workshops;
• Experience in a law enforcement environment;
• Experience and certification in Critical Incident Stress Management;

• Knowledge of the challenges associated with providing EAP or mental health services in an armed law enforcement environment.

ORGANIZATIONAL NEEDS:
Placement of CBSA employees affected by an ongoing or upcoming Workforce Adjustment.

OPERATIONAL REQUIREMENTS:
Willingness to carry and respond to a blackberry device and/or cellular phone;
Willing and ability to work overtime on short notice;
Willing and ability to travel.

Conditions of employment

To obtain and maintain a Reliability Status security clearance as per CBSA Security Standards.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

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ASSESSMENT
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Candidates may be assessed using one or more standardized Public Service Commission tests, an interview, a written test, references, role-playing or simulation exercises.

It is possible that a random or top-down selection be used to determine which candidates will advance to the next steps of the selection process.

You must provide proof of your education credentials. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on "Degree equivalency" in the "EDUCATION" section.

LEAVE/ABSENCES DURING THIS SELECTION PROCESS: It is the responsibility of the candidate to notify the CBSA contact of any pre-approved leave throughout the duration of the process in order to facilitate scheduling of evaluations. One (1) alternate date will be possible only if requested for the following reasons: 1) Medical reasons with doctor’s certificate 2) Death in your immediate family 3) Confirmation of pre-approved travel plans or training plans (made before the advertisement posting date) 4) Religious reasons or another reason that is considered reasonable by the assessment committee.

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OFFICIAL LANGUAGE
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Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Official language proficiency: due to its unique character, this essential qualification could be assessed and required solely upon appointment. It is therefore the candidate’s responsibility to inform the person in charge of the selection process if he/she obtains the linguistic requirements after the pool has been established. Also, a person who initially failed linguistic testing could be introduced into the pool of qualified candidates during the pool’s validity period if he/she is assessed again through another selection process or following linguistic training.

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COMMUNICATION
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It is the candidate’s responsibility to inform the CBSA contact involved in this selection process of any change of contact information during the selection process and during the validity period of the pool.

Candidates must provide a valid email address as all communication for this process will be conducted by email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

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OTHER INFORMATION
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Candidates must meet all the essential qualifications to be appointed to a position.

Management may choose to invoke an asset(s) at any point of the process.

Please note that achieving the pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a score that is higher than the pass mark on any of the evaluations used throughout the selection process. Management may also decide to use top-down selection at any stage of the process.

For internal candidates: please ensure that your Personal Record Identifier (PRI) is included in your application.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.