Support Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

We thank you for your interest in and wish to advise that only candidates under consideration will be contacted.

Duties

The IT Support Analyst will work within one of the operational teams of the Information Management and Technology Directorate: either in Service Desk, Business Applications or Distributed Computing. The function is challenging and versatile, playing a key role with business transformation and enabling a modern workplace. The individual(s) selected will be encouraged to demonstrate creativity and technical savvy in the delivery of numerous projects and initiatives.

Work environment

The IM/IT division provides the Department of Finance with modern, mobile and collaborative tools and services to allow the Department to focus its strategies on developing policies and providing advice to the Government with the goal of creating a healthy economy for Canadians. The IM/IT division supports and operates an effective IT environment, constantly improving and evolving tools and solutions to support business functions. The department also works in close collaboration with Shared Services Canada to realize its IT functions.

The Department is located in the brand new James Michael Flaherty Building, located at 90 Elgin Street just blocks from Parliament Hill and the Rideau Canal. It is served by all major and express bus routes, with a light rail station on the way in 2018, and features secure bicycle storage as well as locker rooms and showers for employees.

Intent of the process

A pool of qualified persons resulting from this process MAY be created and MAY be used to fill similar positions within the Department of Finance with linguistic profiles (English / French essential or bilingual imperative BBB/BBB) as well as tenures (indeterminate, deployment, acting, assignment, secondment, specified period) which may vary according to the position being staffed.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Diploma (or above) in Computer Science, Information Technology, or another specialty relevant to the position to be staffed

Degree equivalency

EXPERIENCE:

E1- Five (5) years of significant* experience providing technical support in Information Technology as member of the IT staff in a Corporate environment of at least 500 end-users.
E2- Three (3) years of significant* experience in designing, implementing, configuring or supporting at level 2** any one (1) or more of the following in a production environment of at least 500 end-users:
(i) Windows desktops and desktop applications in a Corporate environment
(ii) Web-based applications, including Internal and External Web applications
(iii) Client/Server applications (COTS or custom)
E3- Two (2) years of significant* experience managing user accounts and network access using Microsoft Active directory

NOTE:
*Significant is defined as the depth and breadth of experience that would normally be acquired by a person in a position where the performance of these duties constitutes his or her main functions over that period of time
**Level 2 is the second level of support defined as an escalation point of the first receipt of client’s request and where pre-established resolution procedures do not work.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual - Imperative (BBB/BBB)
French / English Essential

Information on language requirements

KNOWLEDGE:

K1- Knowledge of Microsoft PowerShell
K2- Knowledge of Microsoft Active Directory Users and Groups and Microsoft Windows NTFS permissions
K3- Knowledge of general configuration elements of Microsoft Windows server and desktop

ABILITIES:

A1- Ability to investigate IT issues
A2- Ability to coordinate, prioritize and organize tasks
A3- Ability to communicate effectively orally
A4- Ability to communicate effectively in writing

PERSONAL SUITABILITY:

PS1- Effective interpersonal skills
PS2- Teamwork and collaboration
PS3- Judgment
PS4- Initiative

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:

EDUCATION:

Bachelor degree in Computer Science, Engineering or Science.

Degree equivalency

KNOWLEDGE:

AK1- Knowledge of application packaging and distribution in a Microsoft Windows environment
AK2- Knowledge of Microsoft Group Policy Objects
AK3- Knowledge of Microsoft Windows 10
AK4- Knowledge of government services: myKey , Government Smartphones, ETI (email @canada.ca)
AK5- Knowledge of Government of Canada Secret Infrastructure (GCSI)

OPERATIONAL REQUIREMENTS:

-Be willing and able to work flexible hours
-Be willing and able to work overtime as needed, sometimes without notice
-Be willing and able to make short trips within Canada

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.