Manager, Service Delivery (Anticipatory)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

1. The ability to communicate orally and in writing may be evaluated throughout the entire process.

2. By submitting your application, you declare that the information provided is true to the best of your knowledge and free from plagiarism. In accordance to the Public Service Employment Act, art.69, fraud may lead to (but not limited to) appointments being revoked.

3. DO NOT send a cover letter. Screening questions will replace the cover letters. We will NOT read cover letters.

4. Each question is divided into two parts. The first part consists of a simple question requiring a YES or NO answer. If your answer is “yes”, the second part will ask to fully demonstrate how you obtained this qualification by responding to sub-questions.

5. If you do not fully complete the screening questions as instructed, you may be screened out.

6. You will be required to show how you demonstrate the essential and asset qualifications (i.e. Education, Experience and/or Occupational Certification) for the initial screening through online screening questions. Your resume will need to corroborate the information. It is NOT sufficient to simply state that the qualifications are met or to provide a listing of current or past responsibilities. Through your screening question answers, you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Failure to provide the above information in the required format may result in your application being rejected from the process.

7. You must include in your application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users (Junk mail).

8. A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Intent of the process

This advertised process is ANTICIPATORY and a pool of qualified candidates may be established to staff similar positions within Veterans Affairs Canada with various tenures (assignment, secondment, acting, specified period or indeterminate) as well as various security requirements and various linguistic profiles.

Please take note that despite the location specified, this process could be used to fill positions in other locations across Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or an acceptable combination* of education, training or experience.

*Acceptable combination of education, training or experience is defined as a secondary school diploma combined with at least five years' experience in the delivery of public service or Canadian Armed Forces programs.

https://www.canada.ca/en/treasury-board-secretariat/services/staffing/qualification-standards/core.html#as

Degree equivalency

EXPERIENCE

Experience as a member of the Canadian Armed Forces (CAF).

Experience in providing strategic advice to senior management (Director General, Lieutenant-Colonel, equivalent or above) on **complex issues.

Experience in writing and presenting documents (background papers, statistical reports, presentations or briefing materials) on complex** issues to Senior Management (Director General, Lieutenant-Colonel, equivalent or higher).

Experience in managing the development of strategic initiatives, policies or programs.

Experience in managing financial and human resources.

Note:
**Complex issues are issues with at least three of the following characteristics: multidimensional, sensitive, confidential, affecting many partners or stakeholders, precedent setting, or having major impact on an organization or the public service.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

Graduation with a degree from a recognized post-secondary institution.

Degree equivalency

Experience in managing a multidisciplinary team.

Experience in providing strategic advice to Deputy Minister or Minister’s staff on sensitive issues.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

ABILITIES

Ability to set priorities and to meet deadlines.
Ability to analyze issues, develop and provide recommendations.
Ability to communicate effectively in writing.
Ability to communicate effectively orally.

KEY LEADERSHIP COMPETENCIES (niveau Gestionnaire)

Create Vision and Strategy
Mobilize People
Uphold Integrity and Respect
Collaborate with Partners and Stakeholders
Promote Innovation and Guide Change
Achieve Results

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS

Willing and able to travel when required.
Willing and able to work overtime on short notice.
Willing and able to work long and often unpredictable hours.
Willing and able to carry a departmental blackberry and respond after work hours.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.