Various positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Position Titles:

Stream 1 – Facilitator
Stream 2 – Various positions including, but not limited to:
a. Tariffs and Research;
b. Licensing and Charters
c. Monitoring and Compliance

IMPORTANT :
You will be required to complete a written exam as part of the application. The material and the questions regarding which will be provided directly in the application itself.

Duties

Your role as a Facilitator: To review and attempt to resolve a high volume of complaints by air passengers against airlines, based on an analysis and thorough understanding of applicable terms and conditions of carriage, legislation, regulations, international conventions and jurisprudence; to respond to related inquiries from the public, private sector, industry and other governmental entities regarding complaints, standards, practices, issues, trends and the Agency's dispute resolution mandate and processes; and to undertake research and special projects from time to time.

Your role as a Senior Tariffs and Research Officer: To ensure air carriers fulfill their tariff filing obligations pursuant to legislative requirements and Agency precedents by analyzing and processing complex and contentious international tariff filings; reviewing and preparing appropriate responses to carrier tariff submissions and applications; providing functional advice, guidance, information and data to air carriers, industry associations, governmental staff and the general public; and participating in projects as required.

Your role as a Licensing and Charters Officer: To analyze and evaluate applications and support documents from licensed and unlicensed air carriers to operate international charter flights; research complex applications for licence and Charter permits; and make recommendations to management and Agency Members for decision; and participating in special projects as required.

Your role as a Monitoring and Compliance Officer: To conduct research and analyse information from multiple sources to monitor compliance with applicable regulations and legislation by federally-regulated companies in the air, rail, and marine transportation sectors. In cases where violations are identified, you will develop plans and recommend various courses of action to senior officers and management to enforce compliance.

Work environment

Make a difference by working for Canada’s largest employer: The Government of Canada.

Canada’s public service is diverse, innovative, and non-partisan. We are continually engaged in projects and initiatives to improve how we serve Canadians. Together, public servants are making a difference in the lives of Canadians every day. The Government of Canada offers a breadth of rewarding careers in many locations, with great opportunities for learning and development. Whatever you’re passionate about, Canada’s public service has a career path where you can make a difference.

Come work for the federal government’s first independent regulatory body: The Canadian Transportation Agency.

An important mission: The Canadian Transportation Agency is a small organization (about 230 people) with an important mission – to advance Canadians’ economic and social well-being by:
• Helping to keep the national transportation system running efficiently and smoothly
• Protecting the fundamental right of persons with disabilities to accessible transportation
• Providing consumer protection for air travellers

A great place to work: We are committed to creating a healthy and respectful workplace. Our small size enables us to meet regularly at all-staff events, and encourages dialogue and collaboration – both between managers and employees, and through inter-branch networks and tiger teams. You will have the opportunity to get to know and collaborate with many colleagues across the Agency.

We are located at 15 Eddy, in the heart of Gatineau, with easy access to fitness facilities, public transportation and restaurants.

Intent of the process

This process is to staff:
o Eight (8) determinate positions in stream 1;
o Two (2) determinate positions in stream 2;
o Two (2) indeterminate positions in stream 2.

A pool of qualified candidates could be created to staff future positions with various tenures (indeterminate, deployment, determinate, acting, and assignment/secondment) with similar requirements, various language requirements and profiles and various security requirements.

Positions to be filled: 12

Information you must provide

Your résumé.

A response to a text question addressing the following:

• This will assess your ability to communicate effectively in writing and to analyze and summarize complex information.
• This will assess your ability to communicate effectively in writing and to analyze and summarize complex information.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL QUALIFICATIONS

EDUCATION:
Completion of post-secondary education for which a diploma was obtained from a recognized institution in a field related to the positions being staffed (e.g., travel and tourism, business, law or social sciences, or another discipline related to the positions) or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
Experience conducting research and analyzing lengthy documents and complex information.

Experience in preparing written documents to report facts, analysis, findings and recommendations.

ABILITIES:
Ability to communicate effectively in writing.

Ability to communicate effectively orally.

Ability to analyze and summarize complex information.

Ability to complete regular duties, establish priorities and meet deadlines under time and workload pressures.

PERSONAL SUITABILITY:
Judgement

Initiative

Reliability

Effective interpersonal relationships

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

EDUCATION:
Graduation with a degree from a recognized post-secondary institution in a field related to the position being staffed (e.g., travel and tourism, business, arts, social sciences, law or another discipline related to the positions being staffed).

Degree equivalency

EXPERIENCE:
Significant* experience working in a position within or directly related to the federally regulated air, rail or marine transportation industries, or experience in the airline industry or as a travel agent.

Experience applying air carrier conditions of carriage, legislation or regulations in the context of delivering, offering, selling, performing or supporting an air service.

Experience working with an integrated case-management system and related file management and productivity software.

EXPERIENCE (FOR STREAM 1 ONLY):
Significant* experience resolving disputes or supporting decision-makers' resolution of disputes.

*Significant means that the candidates have performed related, complex activities and have experience in dealing with a wide variety of related situations for approximately 2 years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB to CCC/CCC
English essential
French essential

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
Must be available to work overtime from time to time.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

You will need to provide the following :
o Canadian Citizenship, if applicable
o School Diploma
o SLE, if applicable
o Reference contact information (including your current Supervisor and past Supervisor)

An interview will be administered.

Reference checks will be sought.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

It is your responsibility, as an applicant, to clearly demonstrate how you meet each factor of the screening criteria (Experience) for all Essential and applicable Asset Qualifications and that adhere to the stipulated format. Please note that it is not sufficient to simply state that the qualification is "met" or to provide a listing of current or past responsibilities. You must provide concrete examples which clearly demonstrate how you meet each factor of the screening criteria (Experience) for all Essential and applicable Asset Qualifications.

The Asset Qualifications contained in the Statement of Merit Criteria may be used as a screening tool. Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users, including users from outside the Public Service (some email systems block these types of email).

Locations, dates and times for exams and/or interviews will be determined by the employer. Scheduling of alternative exam and interview dates will only be considered for religious reasons, death in the family, in cases of serious illness or for a reasonable reason approved by the selection committee. A doctor's certificate or other proof will be required.

Pass marks will be established for each qualifications. However, achieving the pass mark is not a guarantee of an appointment or that candidates will be put through the next stages of the assessment process. Cut-off scores and/or top-down approach may be used at any stage of the staffing process if there are a sufficient number of candidates to meet anticipated staffing needs.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.