Senior Service Desk Supervisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

For this advertisement, applicants will be required to provide information which is only accessible when applying on-line. To submit an application, please click on the “Apply Now" button below.

PLEASE NOTE: Applicants who apply to this selection process must include a valid e-mail address in their application and ensure this address accepts messages from unknown users.

Work environment

The Department of National Defence (DND) is one of the largest federal government employers. DNDs role is to provide services and support to the Canadian Armed Forces (CAF) in their operations and missions at home and abroad. As a civilian employee, you will be an important part of the Defence Team.

Intent of the process

A pool of qualified candidates may be established and may be used to staff similar positions (including lower level positions) on an indeterminate or term basis, including casual employment and with various security requirements.

Positions to be filled: 1

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Experience diagnosing and resolving technical problems in a Microsoft network environment.

Experience installing, and configuring workstations, laptops, and peripherals in a network environment.

Experience providing end user support in a network environment.

Experience installing and supporting Microsoft Windows operating Systems (Windows7 and/or Windows 10).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Graduation with a degree from a recognized post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

Successful completion of one or more occupational certifications in the field of IM/IT, including but not limited to:
• ITIL
• Microsoft
• VMWare

Experience working with Government of Canada classified computer systems

Experience in supervision

Experience providing technical recommendations to senior management

Experience in project management

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to communicate orally
Ability to communicate in writing
Ability to prioritize workload to meet deadlines

Effective interpersonal relationships
Tact
Judgement
Initiative
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Experience in financial planning/management
Experience in training and education
Experience in software development
Experience managing software licensing

Knowledge of government policies and regulations regarding the use of technology and the administration of information processing organisations.

Ability to analyze and make recommendations.

Notes: 1. Managers may add to the Asset Education, Experience, Abilities and or Knowledge specific to the position being staffed.

Some positions may require one or more of the following (as applicable to the position being staffed):
•Willing and able to travel, including internationally
•Willing and able to work overtime as pre-authorized
•Willing and able to attend employer directed training.
•Willing and able to work a call-back schedule

Conditions of employment

Security: Various including Secret

Some positions may require one or more of the following (as applicable to the position being staffed):
Travel
Overtime
Call back
Shift work

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice.

Please note that all communication and conduct during the process may be used to evaluate any competency listed on the advertisement.

It is your responsibility to check your e-mail regularly to ensure that you do not miss out on any opportunities. Failure to respond in the timeframe provided will result in you not being referred to the organization.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or
testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.