CS-02 Support Analysts (Anticipatory)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

If you have already applied on selection process number 18-CGC-HQ-EA-IT-2559, please do not reapply on this process. These processes will be completed jointly.

Work environment

The CGC is a significant part of Canada’s dynamic and diverse agriculture sector. We regulate grain handling in Canada, set grain standards and conduct grain research. As a small but high-performing and creative organization, we strive to provide high-value IM/IT services to our clients and live our values of Excellence, Integrity, Respect and Accountability.

Our office is located at 303 Main Street in downtown Winnipeg, close to countless amenities found at Winnipeg Square, the Forks, St. Boniface and the Exchange district. Take advantage of our Employee and Family Assistance program, walking club and ad-hoc fitness classes onsite or discounted memberships at GoodLife Fitness.

Intent of the process

This process may be used to staff two specializations of CS-02 positions.

Stream 1 is for Support Analyst – Network and Security, Infrastructure / Operations
Stream 2 is for Support Analyst – Systems, Infrastructure / Operations

A pool of qualified or partially qualified candidates may be established and may be used for similar indeterminate, specified period employment, acting appointments, assignments, secondments or deployments.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of two years of an acceptable post-secondary educational program in computer science, computer engineering, information technology, information management or another specialty relevant to the position to be staffed*.

*A candidate who does not meet the minimum education requirement must demonstrate at least 2 years of IT-related experience for each year of post-secondary studies in IM/IT that the candidate does not have. (As illustration, a candidate that has completed high school would require 4-year’s work experience.)

Notes:
1.Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

2.It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

3.At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Experience:
• Recent1 and significant2 experience working in information technology (IT), including computer support or service delivery in a multi-platform and multi-site networked environment.
• Recent1 and significant2 experience with troubleshooting methodologies and resolving technical issues in the field of Information Technology.

Definitions:
1 - Recent refers to experience normally acquired within the last five (5) years.
2 - Significant refers to a depth and breadth of experience in the IM/IT field that would
normally be acquired over a period of one (1) or more year(s).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Education:
A bachelor’s degree from a recognized university or a three (3) year diploma from a recognized college with specialization in Computer Sciences, Computer Engineering or any other field related to the position.

Certifications:
Professional Certifications: i.e. ITIL Foundation, Microsoft MCSE, CompTIA A+, Network+ or Security+, Cisco ICND1 & 2, Citrix, VMware or any other certifications relevant to the position and recognized in the IM/IT field.

Degree equivalency

Experience (Applicable to Stream 1 only):
• Experience installing, configuring and supporting Cisco-based networking devices.
• Experience installing, configuring and supporting Cisco ASA Firewalls with Firepower Services.
• Experience installing, configuring and supporting a Cisco Meraki network environment.
• Experience providing security incident handling and response.
• Experience providing video conference support to clients including Cisco WebEx or Cisco Collaboration Meeting Room technologies.
• Experience creating detailed technical documentation, network diagrams using Microsoft Visio or other similar tools.

Experience (Applicable to Stream 2 only):
• Experience installing, configuring and supporting a VMware/ESXi environment.
• Experience installing, configuring and supporting Microsoft Server 2012/2016.
• Experience in managing and supporting Microsoft Active Directory.
• Experience supporting a Citrix XenDesktop or Citrix XenApp environment.
• Experience installing, configuring and supporting a SAN/NAS environment.
• Experience supporting Microsoft Exchange 2013 or 2016.
• Experience supporting Blackberry UEM Server.
• Experience providing computer related technical support in a scientific laboratory environment.
• Experience in Windows or Microsoft PowerShell scripting.
• Experience providing patch management support including the use of Microsoft WSUS.
• Experience providing data backup and restoration support including the use of Veeam.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
• Knowledge of Project Management practices and processes.
• Knowledge of IT security principles and practices.
• Knowledge of computer hardware and software fundamentals.
• Knowledge of Microsoft Windows Server, Client and Office products.
• Knowledge of Cisco-based IP networking.

Competencies:
• Analytical Thinking / Thinking Things Through
• Client Focus
• Communication (Oral and Written)
• Results Orientation / Showing Initiative and Being Action-Oriented
• Teamwork / Working Effectively with Others
• Demonstrating Integrity and Respect
• Continuous Learning

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge (Applicable to Stream 1 only):
• Knowledge of advanced networking concepts
• Knowledge of securing networks with Next Generation solutions
•Knowledge of IT Security vulnerability management

Knowledge (Applicable to Stream 2 only):
• Knowledge of Data Centers common technologies, key principals, current trends and best practices
• Knowledge of VDI/Application virtualization concepts and best practices

Organizational Needs:
In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following employment equity groups: aboriginal peoples, persons with a disability, visible minority and women.

Conditions of employment

• Security: Reliability Status.
• Willingness and ability to travel occasionally.
• Willingness and ability to work overtime on weekend and evenings occasionally, sometimes with short notice.
• Willing and able to be on call as required.
• Ability to lift up to 20 kilograms.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Only applications submitted online using the ‘Apply online’ button above will be considered.

You will be asked to complete a screening questionnaire when you apply online. Please clearly demonstrate in your screening questionnaire how you meet the education and experience criteria. You must provide concrete examples that illustrate how you meet the requirement in order to be screened in and assessed.

A cover letter is not required as the screening questions will be used for screening purposes.

Confirmation of receipt of applications will not be sent by Canadian Grain Commission; only candidates successful in the screening process will be contacted.

Please note that candidates will be responsible for all travel costs related to this selection process.

Communication for this process will be sent via email. All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

In order to manage the number of applications in the selection process, management may use top-down consideration of scores at various steps in the process, to determine the number of candidates who will be further considered in the process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.