Are you fluent in both Official Languages? Apply now to be a BILINGUAL PSO / SCBO

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

For this bilingual job advertisement you must be fluent in English AND French (reading, writing and oral).

If you are NOT bilingual, do not fret and please keep an eye out for our future postings where you are eligible to apply.

This process will be used to staff the following positions:

Payment Services Officer (PSO) – PM01

Service Canada Benefits Officer (SCBO) – PM02

Work environment

We understand the importance of finding a mutual fit. Here’s some more information on how amazing we are, and why you should be a part of our team.

The Office Environment:
Although we may work in a cubicle city, it’s an open and vibrant one of like-minded people that encourages collaboration and support among employees. There are social committees, events, and many ways to get engaged. Employment and Social Development Canada is a large, yet connected organization of people dedicated to our clients and improving service delivery by constantly evolving with changes in technology, procedures and legislation…and we try to have as much fun as possible in the process.

The Career:
A career as a Payment Services Officer (PSO) presents an exciting and challenging opportunity to make a difference in the lives of Canadians. We contact clients by phone and use various computer systems to maintain a virtual workload. Our work has the added challenge of production and quality targets to encourage our success while maintaining service standards to Canadians. As a PSO, you will help clients to understand program-specific legislation, procedures and the processes required to receive services and/or benefits. You will use your excellent client service and problem solving skills to gather information and analyze claims for benefits.

A Service Canada Benefits Officer (SCBO) is an exceptional individual who uses their talents and natural curiosity of problem solving and client focus to make a difference in the lives of Canadians. You will conduct fact-finding interviews with clients and investigate and obtain the missing information needed to determine eligibility for benefits. Taking into account each unique case, you will use your judgment when interpreting and applying policy and legislation. You will make decisions on client files and utilize your strong written and oral communication skills to document and deliver decisions.

The Benefits:
Is there anything better than a flexible work schedule? No! We offer that, along with a comprehensive benefits package to promote healthy and engaged employees. Benefits include: vacation leave, pension, health and dental benefits and support from Management Teams who encourage training and career development.

Intent of the process

The intent of this process is to create a pool of qualified candidates to at the PM01 (Payment Services Officer) level, and a 2nd pool of qualified candidates at the PM02 (Service Canada Benefits Officer) level to staff positions within the Benefits Delivery Services Branch across the Western and Territories Region. This pool could also be used to staff similar positions of various tenures within Employment and Social Development Canada in the Western Canada and Territories Region.

In order to manage the number of applications in this selection process, management may apply top-down and/or random selection at any stage throughout the process.

Other qualifications may also be applied at any stage throughout the process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE COMMON TO BOTH POSITIONS (PM01/PM02):
Experience in using technology (e.g. virtual communication, MS Office Suite and Windows).
Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

EXPERIENCE SPECIFIC TO SCBO (PM02):
Experience in interpreting and applying legislation or policies.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)
***Bilingual imperative means that you possess clear and effective communication skills (reading, writing and orally) in French AND English***

Candidates are required to undergo the PSC Second Language Evaluation (SLE) exam or provide valid SLE results with their application.

Information on language requirements

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COMMON TO BOTH POSITIONS (PM-01/PM-02):
Communication (oral)
Communication (written)
Thinking Skills
Diagnostic Information Gathering
Client Focus
Interpersonal Awareness
Dependability

SPECIFIC TO PSO (PM-01):
Verification and Accuracy

SPECIFIC TO SCBO (PM-02):
Decisiveness

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs:
At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Operational Requirements:
Willing and able to work overtime, as required

Conditions of employment

Reliability Status security clearance
Willing and able to travel for training purposes.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

***CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION***

Screening questions: Candidates must fully respond to the essential education and experience screening questions in the space provided for each question.

Please note that only stating the qualifications have been met, and/or listing job titles and responsibilities does not represent adequate substantiation. Candidates must clearly demonstrate how they meet the qualification by describing personal job accomplishments, projects and activities relating to them.

The resume will be considered a secondary source which could be used to validate the experience described in the screening questions.

Candidates will not be screened in merely by virtue of occupying a current position whose work description meets the experience criteria. Candidates must provide sufficient details to demonstrate that they meet all the requirements.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Acknowledgment of receipt of applications will not be sent.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications. It is imperative that you provide a current email address that accepts email from unknown users.

For all communication please use:


Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate on their application their preferred official language for each of the following: a) written correspondence, b) oral interview.

Failure to participate in assessments as scheduled may result in the rejection of your candidacy.

If you have a disability that requires accommodation during the selection process, please indicate this on your application and/or resume.

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.