Senior Program Officer, Program Delivery

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Work environment

In the First Nations and Inuit Health Branch (FNIHB) of Indigenous Services Canada, we strive to provide access to quality health services, improve health outcomes, and support greater control of the health system by First Nations and Inuit. We are searching for collaborative and strategic individuals who enjoy working in a dynamic and energetic environment, with a strong focus on quality client service. We are currently looking to staff positions that will be primarily involved in the planning, development, delivery or management of administrative and federal government policies, programs, services or other activities directed to the public.

By joining our team, you will have opportunity to provide direct support to health services and community based programming. You will build and support strong working relationships with First Nations and Inuit communities, families, and individuals, with a focus on improving health outcomes and reducing health risks.
Our office is located in Canada Place at 9700 Jasper Avenue in Edmonton, Alberta. Our workplace is in close proximity to Churchill Square, the river valley and many restaurants. It has several bus and LRT stops close by, as well as parking lots in the vicinity which makes it easy to get to and from work.

Intent of the process

A pool of qualified candidates will be established and may be used to staff similar, term and/or permanent positions, acting, assignments/secondments, or deployments.

The intent is to staff via the Aboriginal Peoples Employment Program, which aims to strategically increase Aboriginal representation within First Nations and Inuit Health Branch. As such, Organizational Needs may be applied and first consideration may be given to candidates self-identifying as belonging to Aboriginal peoples.

Positions to be filled: 10

Information you must provide

Your résumé.

A response to a text question addressing the following:

• Question 1)
  In your role with First Nations and Inuit Health, you will be required to build and maintain relationships with First Nations communities. Using professional, volunteer, personal, or any other experience, please share with us what you think makes for effective engagement and service delivery with Indigenous communities, individuals, and organizations and what steps you would take to ensure that you were respectful of community and cultural practices, traditions and protocols.
• Question 2)
  Solving a problem often includes a careful review of the facts and weighing of options before making a decision. Tell us about a time when you addressed an issue by conducting an organized review of the facts and considered the options.
  • What was the situation?
  • What did you consider?
  • What were some of the obvious and not so obvious factors or considerations that you had to consider?
  • What did you do?
  • What was the outcome?
• Question 3)
  Tell us about a time when you influenced the outcome of a project, task, or team event by taking a leadership role.
  • What was the project?
  • What did you consider?
  • What did you do?
  • What was the outcome?

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma or employer-approved alternatives.

Note: the employer-approved alternatives to a secondary school diploma are:
- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
- An acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
1. Experience in planning, developing, monitoring, delivering or evaluating programs, services or larger projects
2. *Experience in working collaboratively with internal or external stakeholders or clients.

(*Please note that experience working collaboratively may be gained through showing leadership in a variety of settings, including but not limited to: participation in a project team, a volunteer-work setting, a committee, or school or university group assignments)

Behavioural Competencies
1. Dependability
2. Communication (written)
3. Communication (oral)
4. Aboriginal cultural competency
5. Analytical thinking
6. Teamwork and cooperation
7. Dealing with difficult situations
8. Planning/Organizing/Monitoring
9. Client Service Orientation
10. Judgement

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

OPERATIONAL REQUIREMENTS
• Some positions will require frequent and lengthy travel to First Nations communities.
• Some positions may require occasional overtime and/or extended hours.
• Some positions may require shift work.
• Valid Class 5 driver’s licence or mobility usually associated with a valid driver’s license.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Asset Education
Graduation with a degree from a post-secondary institution with a specialization in a health or social sciences-related field, OR an acceptable combination of education, training and/or experience.

Degree equivalency

Asset Experience:
1. Experience supporting delivery of social or health programs or services.
2. Experience working with Indigenous people or organizations.
3. Experience in budget management (i.e. management of program funding, expenditures, program allocations or forecasting) which could include: monitoring contracts, grants, contribution agreements, or funding arrangements.
4. Experience conducting audits on contribution agreements or funding arrangements.
5. Experience with the Grants and Contributions Information Management System (GCIMS) for Health Funding Arrangement creation and management.
6. Experience creating or working and or managing Contribution Agreements or Health Funding Arrangements or Grants.
7. Experience working with Non-Insured Health Benefits, including adjudication of one or more benefits and/or knowledge of the associated system application such as Vision-Omnisoft; Medical Transportation-MTS; MH-Mental Health Services Tracking System; Medical Supplies and Equipment and Dental Health Information and Claims Processing Service (HCIPS).
8. Experience managing human resources, including staffing, recruiting, and development of performance metrics/performance appraisal.
9. Experience delivering front line customer service in a high volume call centre.

Asset Behavioural Competency:
Team Leadership

ORGANIZATIONAL NEEDS
In alignment with the First Nations Inuit and Health Branch Aboriginal Persons Employment Program and in support of increasing Aboriginal representation in areas having the most impact on program delivery and health outcomes of FNIHB’s target population, selection may be limited to candidates self-identifying as belonging to Aboriginal peoples. Aboriginal candidates will be required to complete the Affirmation of Aboriginal Affiliation Form (AAAF) prior to hiring.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian Society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Qualifications and competencies may be assessed through your application, cover letter,
resume, assessment and reference checks. You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in
your application being rejected.

The duration of the acting opportunities will be dependent upon organizational requirements.

A written exam may be administered.

An interview may be administered.

All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail
systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free election processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.