IT Client Services Technician and IT Application Developer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Although this advertisement is opened until June 2020, we invite you to apply as soon as possible as we intend on filling some positions very quickly. The first draw from the inventory will take place two weeks after the initial posting.

Various positions to staff
Stream 1: IT Client Services Technician
Stream 2: Application Developer

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the persons identified for assessment or for an appointment. A volume management strategy may be used to select candidates from the inventory or at any stage during the assessment process.

Candidates must clearly demonstrate how they meet the essential education and experience factors listed by answering the screening questions. For each of the screening questions, provide clear and concrete examples and details of where, when and how you obtained the experience. For example, for each experience requirement, you must list where you gained the experience, your title at the time, a description of the tasks you performed relevant to the experience factor, and your accomplishments.

As a possible secondary source to validate your experience, provide an up-to-date résumé that clearly outlines your education and experience.

Failure to provide the above information may result in your application being rejected from the process.

Asset qualifications will be an important factor that will be considered for specific positions being staffed. Therefore, if you meet the asset education and experience, it is to your advantage to demonstrate this in your application as well.

Candidates who apply in this inventory and are later rejected or fail during the assessment process can re-apply 6 months after the date of their failure or rejection. Please note that results are not transferable from one round to another; candidates must be reassessed on all qualifications.

Work environment

Join the Government of Canada team

Explore career opportunities in the federal public service that suits your interest and experience. The pride of public service means working for your Country and the people in it. We offer great benefits and an amazing work environment which include work life balance, good salary, flexible hours, and wonderful people!

Intent of the process

A pool of partially assessed and fully assessed candidates will be established to staff CS-01 positions within the Information Management Services Branch across Canada with various linguistic profiles and tenures (permanent and temporary). Based on operational needs, certain positions that report directly to National Headquarters may be done virtually from one of the CSC Regional Administration offices across Canada. This process may also be used to staff similar positions.

Positions to be filled: 50

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education

Successful completion of a two (2) year acceptable post-secondary educational program in computer sciences, information technology, information management or another specialty relevant to the position to be staffed; or an acceptable combination of education, training, and/or experience relevant to the position.

Note: Indeterminate incumbents of positions in the CS group on 10 May 1999 who do not possess the education prescribed above are deemed to meet the minimum education standards based on their education, training and/or experience.

Degree equivalency

Experience

Stream 1: IT Client Services Technician
Recent* experience in the maintenance, support, and administration of hardware and software in a networked environment.

Recent* experience in troubleshooting and supporting Microsoft Windows 7 or above, Microsoft Office 2013 or above, and Internet Explorer version 10 or later.

Recent* experience in providing support or coaching related to the use of information technology via telephone, email, or in person.

Stream 2: Application Developer
Experience in programming or testing .NET and/or MEAN stack (Mongo, Express, Angular, Node) applications.

* Recent experience is defined as experience normally gained within the last three years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Education (assets)

Post-secondary diploma (College degree or Bachelor's degree or higher) from a recognized post-secondary institution in computer sciences, information technology, information management or another specialty relevant to the position to be staffed.

Certifications relevant to information technology such as Information Technology Infrastructure Library (ITIL), A+, Networking +, or MSCE.

Degree equivalency

Experience (assets)

Experience working in a provincial or federal correctional environment.

Experience working in a help desk or call centre environment.

Experience using ticket tracking systems such as Axios Assyst.

Experience supporting and troubleshooting BlackBerry or Android smartphones in an enterprise environment.

Experience supporting and troubleshooting networked, multifunction printers.

Experience performing identity and access management using Active Directory.

Experience using systems management software such as Microsoft System Center Configuration Manager (SCCM).

Experience scripting in languages such as Powershell.

Experience in developing mobile applications (Android or Ionic cross-platform frameworks).

Experience with open source tools and repositories.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French Essential
Bilingual imperative BBB/BBB
Bilingual imperative CBC/CBC

Information on language requirements

Knowledge

Stream1: IT Services Technician

Knowledge of techniques, methods and practices in the installation, configuration, operation and maintenance of computers.

Knowledge of Microsoft Windows 10 and Microsoft Office 2016.

Knowledge of basic data networking and telecommunications concepts.

Stream 2: Application Developer

Knowledge of Software Development Life Cycle (SDLC)

Abilities (both streams)

Ability to research, analyze, and resolve problems.
Ability to communicate effectively orally and in writing.

Personal Suitability (both streams)

Team Work
Client Service
Dependability/Reliability
Initiative

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge (assets)

Knowledge of application development pipelines.

Knowledge of ReactJS, AngularJS, or other JavaScript / TypeScript frameworks.

Knowledge of Microsoft Azure or Amazon Web Services cloud-based infrastructure or platform services.

Organizational Need

Belonging to one of the following employment equity groups: aboriginal peoples, persons with a disability, visible minorities and women.

Operational Requirements

Willingness and ability to travel (especially applicable for client service positions where the service must be provided to different offices, sometimes in distant regions).

Willingness to work occasional, unexpected overtime including on-call, standby, call-back or after hours work.

Conditions of employment

Reliability Status security clearance

Valid driver’s license that meets provincial requirements (required for client services positions in the regions only).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Communications concerning this process will be sent via email or the Public Service Resourcing System. It is your responsibility to ensure accurate contact information is provided and updated as required.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.