Border Information Services Officer (Inventory)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The first extraction of applications is scheduled for July 26, 2018.

The subsequent extractions will take place on an "as and when needed" basis.

We encourage you to apply as soon as possible.

The inventory may be used to staff similar positions. Under certain conditions, candidates appointed to a term position may subsequently be appointed indeterminately to the same or similar position.

You must clearly demonstrate in the Screening Questionnaire how you meet the education and experience criteria listed in the qualifications. You must provide concrete examples that clearly illustrate how you meet the requirement. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent substantial information. Failure to provide this information in the requested format may result in your application being rejected. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached resume" will not be accepted and may result in your application being rejected.

Work environment

Do you want to be part of a dynamic organization that promotes a continuous learning environment; provides interesting and challenging developmental opportunities?

The Canada Border Services Agency (CBSA) is Canada's second largest law enforcement organization, working 24/7 to protect Canada's borders by preventing high-risk people and goods from crossing into Canada while facilitating legitimate trade and travel, with over 15,000 employees working across Canada.

Intent of the process

Job offers resulting from this inventory will be for either PERMANENT, SPECIFIED PERIOD or CASUAL EMPLOYMENT.

If invited, candidates will be required to attend an interview, AT THEIR OWN EXPENSE

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed.

EDUCATION:
A secondary school diploma or employer-approved alternatives*

*The employer-approved alternatives to a secondary school diploma are:
◦A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
◦An acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:

Experience in using various computer programs such as Microsoft Word or MS Office Suite.
Experience providing client service.
Experience in research, analysis and synthesis of information from a variety of sources.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English essential
Bilingual - Imperative (BBC/BBC)

BILINGUAL IMPERATIVE POSITION:

To be considered for a Bilingual Imperative BBC/BBC position, you must be willing to undergo Second Language Evaluation testing OR you must already have Second Language Evaluation results at the BBC/BBC level (proof will be required).

If you have undertaken Second Language Evaluation by the PSC, you can obtain a copy of the SLE results, by requesting it at the following website https://www.canada.ca/en/public-service-commission/corporate/about-us/contact-us.html#sle. For more information on SLE, visit the following web-site: http://www.psc-cfp.gc.ca/ppc-cpp/sle-els/cand-info-cand-eng.htm.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES and SKILLS:
Ability to communicate in writing
Ability to communicate effectively orally

COMPETENCIES:
Researching and analyzing information
Client Service
Achieve results

The following may be applied / assessed at a later date (may be needed for the job)

NOTE: Depending on the position being staffed, any of the qualifications below may be deemed as an essential "must have" or asset qualification "nice to have". This doesn't mean that you must possess all qualifications, but these criteria may be a deciding factor in choosing the persons to be appointed. Therefore, IT IS IMPORTANT that you answer each of the questions.

EDUCATION:
Graduation with a degree or diploma from a recognized post secondary institution**

**Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You must consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

Proof of education will be required.

Degree equivalency

EXPERIENCE
Experience working in a Contact/Call Center environment providing service to clients regarding in-bound or out-bound communications.

*Recent experience in providing advice and guidance to internal or external clients.

Experience interpreting and applying legislation, regulations and/or policies.

*Recent is defined as performing regular duties within the past two (2) years.

OTHER ORGANIZATIONAL NEEDS
In support of achieving a diversified workforce and to address under-representation of Employment Equity groups, consideration may be given to qualified candidates self-identifying as belonging to one or more of the following Employment Equity groups: Women, Aboriginal peoples, Persons with a Disability or Visible Minorities.

Placement of CBSA employees affected by Workforce Adjustment.

OPERATIONAL REQUIREMENTS:
Willingness to work overtime.
Available to work between the hours of 8:00 a.m. - 6:00 p.m. (Monday to Friday)

Conditions of employment

Reliability Status security clearance

Willingness to work overtime.
Available to work between the hours of 8:00 a.m. - 6:00 p.m. (Monday to Friday).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Communication for this process will be sent via email. Communication with you will be via your e-mail or via the PSRS with regards to this advertised process. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

It is important to include an email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. Failure to respond in the appropriate timeframe will result in not being referred to the organization.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Appointment decisions may be based on one or more of the following criteria:
- Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team;
- Matching of the individual's experience or qualifications to the specific duties of the position being staffed;
- Depth, breadth, type of work-specific experience;
- Level/degree of one or more competencies/qualifications.

All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

Receipt of applications will not be sent; only candidates successful in the screening process will be contacted. Depending on the requirements of the position being staffed from this process, for current or future vacancies, any or all of the qualifications, operational requirements, and organizational needs may be applied at the time of screening.

Random selection and/or top-down selection may be used at any time during the process to identify which applicants will be further assessed following a search of the inventory.

Candidates will be required to provide proof of their education credentials.

Appointment decisions may be based on organizational needs. We therefore encourage candidates to self-declare their membership to any of the following employment equity groups: visible minority, Aboriginal peoples, persons with disabilities, or women, should the organizational need be invoked during the appointment process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.