Manager, Workplace Wellness Service Centre

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

***APPLICATIONS MUST BE SUBMITTED THROUGH JOBS.GC.CA. ONLY APPLICATIONS SUBMITTED ON LINE WILL BE CONSIDERED.

**** VERY IMPORTANT NOTES***
It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets) by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities; rather, the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

Your Résumé will only be used as a secondary source to validate the experience described in your answers to the Public Service Resourcing System (PSRS) questionnaire, and will not be used as the source document for candidate screening.

Candidates will not be solicited for incomplete or possible missing information in their PSRS screening questionnaire.

Your questionnaire answers should clearly identify your role in the noted example. A job title alone does not demonstrate that you have the requisite level of experience, so be sure to explain relevant responsibilities and/or actions that you took. Additionally, please be sure to provide sufficient information regarding timelines & duration; scope of work; project or job complexities (as appropriate); etc. You MUST provide verifiable, relevant and concrete examples from your work history that clearly demonstrate how you acquired the required experience. Relevant and concrete examples MUST include substantiating details that clearly outline the breadth and depth of your experience, as well as relevant timelines. It is NOT sufficient to only state that the qualification is met, or to provide a listing of current or past responsibilities.

Failure to clearly demonstrate in your responses HOW you meet the screening criteria ( Essential Education and Experiences) may result in the rejection of your application. Inconsistencies in the application package MAY result in your submission being rejected.

In an effort to compress candidate assessment schedules, note that Language assessments MAY be undertaken at any stage of the assessment process. Additionally, all candidates may not be scheduled for language testing at the same time. As such, an invitation to language testing should not be construed as an indicator of success in the selection process.

In your PSRS questionnaire responses, clarity, coherence, conciseness as well as appropriate attention to detail (spelling, grammar and relevance to the factor being substantiated) may be used to evaluate your ability to communicate effectively in writing.

Part of the assessment may be conducted through a take home exam. Candidates are expected to be available for written tests. Tests would only be rescheduled under exceptional circumstances and a strong rationale and evidence would be required to support any reschedule request.

Candidates from the federal Public Service who are at the level of the advertised positions may be considered for deployment opportunities at any stage of the assessment process, and may not be required to undergo the same assessment process as other candidates applying for promotional opportunities.
Candidates at-level who have been considered but not deployed will be required to undertake the same assessment process as candidates applying for promotional opportunities should they wish to be considered for the pool at the end of the process.

Duties

Tasks include but not limited to:
• Oversee direct service delivery on matters related to Disability Management, Duty to Accommodate, Occupational Health and Safety (accident/incident reporting) to employees and managers as it relates to the needs of the client.
• Participate and oversee in the collaboration with stakeholders to identify solutions for the client, including internal and external service providers such as Accessibility Accommodations and Adaptive Computer Technology Program (AAACT)
• Design, develop and implement standard operating procedures for service delivery.
• Design, develop and implement tools to support the operations of the Workplace Wellness Service Center (case management tool, templates, reports, etc.)
• Research and implement best practices related to client service delivery.
• Establish service standards and, where m necessary, implement solutions to achieve, maintain, and improve services.
• Implement a quality assurance program for the management of cases, case conferencing, record keeping, etc.
• Monitor the case management approach for consistency, accuracy and timeliness of services.
• Conduct complex case conferences (as needed)
• Educate managers and employees regarding their roles, responsibilities and requirement collaboration throughout the duration of the case.

Work environment

Managing the Workplace Wellness Service Center (WWSC) which provides high quality, timely and bias free services to managers and employee on matters related to Occupational Health and Safety , Disability Management and Duty to Accommodate for the prohibited grounds of disability/illness that uphold the values of respect, trust and integrity.
The WWSC is designed as a one-stop shop for these services, managers and employees will have access to an impartial case manager that will advocate for and proactively advise, support and guide them in: Preventing and/or managing absence from work due to illness, disability or injury, and minimize the impact of impairment on the ill or injured employee’s ability to participate in the workplace and establishing personalized stay-at-work(SAW)/return-to-work (RTW), or joining the workplace strategies; and identifying and obtaining the tools/equipment required to return to work or do their work.

Intent of the process

This process will be used to staff one (1) indeterminate position, and to create a pool of fully or partially qualified candidates that may be used to staff similar positions at an identical or equivalent group and level with various languages proficiencies (Bilingual Imperative CBC/CBC, Bilingual Imperative CCC/CCC,), various security profiles and various tenures using various staffing activities for positions within Health Canada and Public Health Agency of Canada. If you are interested in this type of work, you are encouraged to apply on this process.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
• Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Degree equivalency

Experience:
• Recent* and significant** experience in an fast paced operational environment providing client services to employees and managers at all level in at least one (1) of these fields (mental health, workplace wellness, occupational health and safety, duty to accommodate or disability management).
• Significant** experience in the development of operating procedures, quality control methods and tool to support service delivery excellence.
• Significant** experience analyzing issues and problems impacting service delivery and in engaging stakeholders in the identification and implementation of service improvement solutions.
• Significant** experience in briefing senior management*** on issues and in providing recommendations for the continuous improvement of client-service operations, administration and client experience.
• Significant** experience in collecting, analyzing, monitoring and reporting on performance results against established service standards.
• Experience in leading a multidisciplinary team in a client service environment.

*Recent experience means experience gained during the last five (5) years.
**Significant experience is defined as the depth and breadth of which are normally equivalent to experience gained during the performance of these duties for approximately three (3) years.
***Senior Management is defined as Director level and above.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Education:
• A baccalaureate or higher level degree with specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, or in any other field relevant to the work to be performed.

Degree equivalency

Asset Certification:
Certification related to client services, duty to accommodate, disability management, occupational health and safety or case management.

Asset Experience:
• Experience in working in a client service environment (e.g. A service centre, call centre, clinic, etc.).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Knowledge:
• Knowledge of current and emerging priorities, trends and challenges related to work place wellness in the Federal Public Service.

• Knowledge of Mental Health, Occupational Health and Safety, Disability Management and Duty to Accommodate legislation, policies, procedures and standards.

• Knowledge of client-services principles and practices.

Abilities:
• Ability to manage a team, finance and projects.
• Ability to analyze, resolve complex situations and make recommendations to senior management*.
• Ability to work effectively with others
• Ability to communicate effectively orally and in writing.
• Ability to work under pressure with frequently changing priorities to meet deadlines.

*Senior Management is defined as Director level and above.

Personal Suitability:
• Initiative and being action oriented
• Effective Interpersonal Skills
• Judgement
• Respectful of diversity

The following may be applied / assessed at a later date (may be needed for the job)

Asset Ability:
• Ability to work with a virtual team.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

At Management discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met via this alternative, it is met for the specific positions being staffed only and must be re-assessed for other positions for which this alternative may be specified by the manager.

You must provide proof of your education credentials. Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult The Canadian Information Centre for International Credentials at http://www.cicic.ca for further information.

Foreign educational credentials must be assessed by a recognized credential assessment service. If you have been educated outside of Canada, it is your responsibility to have your certificate(s) and/or diploma assessed against Canadian educational standards. Guidance may be found at the Canadian Information Centre for International Credentials (CICIC) at http://www.cicic.ca/.

Asset education & experience criteria MAY be used to assist with volume management and/or right-fit justifications, and may be evaluated at any phase of the assessment process.

To assist with volume management, the selection board may elect to use a top-down methodology to select candidates for progression through each stage of the assessment process. Please note that achieving a pass mark on any of the assessments conducted does not mean that you will move forward in the selection process. Management may decide to use a cut-off mark that is higher than the pass mark on any evaluation used throughout the process.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates are advised that their exam or interview would only be rescheduled under these exceptional circumstances:
o Medical reason with certificate
o Pre-arranged travel with proof
o Pre-scheduled training with proof
o Pre-arranged exam/interview for another Government of Canada staffing process with proof
o Pre-approved vacation with proof
o Death in the family
o Other exceptional reason deemed acceptable by the Selection Board (e.g. Jury Duty, etc.)

All candidates who apply in this selection process must include in their application a valid email address and ensure that this address is functional at all times and that it accepts messages from unknown users. Failure to do so may result in important messages not being received.

Most of the communications for this selection process will be conducted via the e-mail address provided in your application. It is your responsibility to ensure that you check for messages regularly. IT IS YOUR RESPONSIBILITY TO REGULARLY VERIFY YOUR E-MAIL AND PSRS ACCOUNT FOR ALL COMMUNICATIONS REGARDING THIS SELECTION PROCESS.

Failure to respond to key messages may result in your application being automatically withdrawn from this process unless you have previously identified alternate arrangements for accommodations measures. In the event of email delivery failures, the selection board may elect not to pursue candidates through other avenues.

***IMPORTANT***: ACKNOWLEDGEMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT.

Any false and/or fraudulent information you may provide in relation to this selection process may result in your elimination from the process, removal from the pools of qualified candidates created by this process and/or revocation of any employment offers which may result from the process.

A written test or written tests may be administered.
An interview may be administered.
Reference checks may be sought.

Health Canada and the Public Health Agency of Canada are committed to Employment Equity. In order to ensure a diversified workforce, preference may be given to candidates self-identifying as belonging to one or more of the following Employment Equity groups: aboriginal people, persons with disabilities and members of visible minority groups, provided that the candidate meets all essential qualifications listed on the job opportunity and any applicable asset qualification(s).

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.