Information Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma or employer-approved* alternatives.

*The employer-approved alternatives to a secondary school diploma are:
1. A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
2. An acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
E1: Experience in obtaining and providing information to the general public.
E2: Experience in explaining and/or clarifying information to the general public.
E3: Experience in using technology, such as the e-mail, Internet and word processing.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

ABILITIES AND COMPETENCIES:
A1: Ability to prioritize workload
A2: Ability to review information, conduct research and provide guidance.
C1: Written Communication.
C2: Oral Communication.

PERSONAL SUITABILITY:
PS1: Effective Interpersonal Relationship
PS2: Judgment
PS3: Attention to details
PS4: Client Service Orientation

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE:
Experience in providing information in a call centre environment.

OPERATIONAL REQUIREMENTS:
Able and willing to work overtime on short notice.

Conditions of employment

Reliability Status security clearance

Able and willing to work flexible hours varying between 8:00 a.m. and 6:00 p.m.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

1) THE CLIENT ORGANIZATION WILL ONLY ACCEPT ONLINE APPLICATIONS VIA JOBS.GC.CA.

2) A written examination may be administered.

3) An interview may be administered.

4) Reference checks may be sought.

5) You must provide proof of your education credentials.

6) Candidates must meet the essential qualifications to be appointed to a position.

7) Candidates may be required to meet the other qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

8) Acknowledgment of receipt of applications will not be sent.

9) Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

10) Please ensure that your Personal Record Identifier (PRI) is included in your application.

11) Depending on the number of applicants, Department needs and HR plans, volume management strategies such as random selection and/or top-down approach, and/or cut-off scores MAY be used for the purpose of managing applications/candidates in the determination of those to be given further consideration in the assessment process.

12) Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

13) PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.