Positions in administration,finance administration,contact center,project admin. and supervision

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

**CLARIFICATION TO THE INTENT OF THE PROCESS, PERTAINING TO WORK LOCATION**

Please note:
• Relationship Management and Collaboration will be partially assessed through a screening question. Please ensure to answer the screening question, otherwise, your application will not be considered.
• Written communication is being evaluated throughout your application.
• Volume management strategies such as random selection, application of one (1) or more assets, top-down approach, and/or cut-off scores may be used for the purpose of managing applications/candidates.

Work environment

As an organization, we strive to give you opportunities to achieve your interpersonal, professional and personal goals in a respectful and inclusive work environment, mobilized and supported by leadership at all levels.

Intent of the process

You may qualify in a partially assessed pool which may be used to staff similar positions with various tenures. There will be various security requirements and various language profiles as well as various locations in Canada other than the above mentionned locations. By default and in the interest of the greater public service, your assessment could be shared with other federal government departments.

Positions to be filled: 15

Information you must provide

Your résumé.

A response to a text question addressing the following:

• -Relationship management and collaboration
  -Written communication

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
All streams:
Successful completion of secondary school or an acceptable combination of education, training or experience.

EXPERIENCE
All streams:
Significant experience* in the use of Microsoft Office suite (Outlook, Excel and Word).

*Significant experience will be evaluated against depth and breadth of activities, the level of responsibilities, and the complexity, diversity and volume of handled cases/tasks. This scope would be normally obtained through at least twelve (12) consecutive months experience.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative BBB/BBB, CBC/CBC, CCC/CCC, English or French essential, or PPC/PPC, or other possible language requirements.

Information on language requirements

EXPERIENCE
Stream 1 - Generic and Stream 2 - Finance:
-Experience providing and coordinating administrative services* for at least one (1) year.

*Coordination of administrative services* is defined as, but not limited to: the collection and consolidation of information for the production of various reports, coordination of document approval, planning and coordination, meetings, drafting minutes, monitoring expenses and maintaining a budget, managing schedules and emails and other related duties.

Stream 3 – Contact Center and Stream 4 – Project Officer:
-Experience in responding to enquiries and providing guidance in person, in writing or on the phone to internal and external clients.

Stream 2 - Finance:
-Experience maintaining and monitoring budgets.

Stream 3 – Contact Center:
-Experience providing services to the public.

Stream 4 – Project Officer:
-Experience in liaising with internal and/or external clients.
-Experience in planning and organising an office move.
-Experience working on project teams supporting project cycle including: identifies goals, formulates strategies, implements, and oversees all steps in their proper sequence.
-Experience tracking and monitoring projects.

Stream 5 - Supervisor:
-Experience in providing guidance on operational processes or task assignments.
-Experience working in an operational staffing environment.

COMPETENCIES
All streams:
Effective Interactive Communication - Expressing and transmitting information orally with consistency and clarity, using active listening techniques in order to effectively understand provided feedback, summarizing information according to the audience in order to promote engagement and increase understanding.

Written Communication - Ability to produce clear, concise, logical and grammatically correct written material to effectively exchange information and ideas with others.

Planning and Organizing - Developing, implementing, evaluating and adjusting plans to reach goals, while ensuring the optimal use of resources.

Relationship Management and Collaboration - Establishing, sustaining and fostering professional contacts to build, enhance and connect networks to deliver a high level of service and meet client needs.

Analytical Thinking - Using a logical reasoning process to break down and work through a situation or problem, to arrive at an appropriate outcome / recommendation / decisions, based on fact.

Uphold Integrity and respect - (Values and Ethics and judgement) In support of the Federal Government of Canada Values and Ethics code. Employees exemplify ethical practices, professionalism and personal integrity. They create respectful and trusting work environments where sound advice is valued. They encourage the expression of diverse opinions and perspectives, while fostering collegiality.
Link to the Public Service Values and Ethics code: https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=25049

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION (ASSETS)
All streams:
-Successful completion of secondary school.
-Post-secondary school diploma.

Degree equivalency

EXPERIENCE (ASSETS)
All streams:
-Significant Experience* in the use of PowerPoint for at least one year.

*Significant experience will be evaluated against depth and breadth of activities, the level of responsibilities, and the complexity, diversity and volume of handled cases/tasks. This scope would be normally obtained through at least twelve (12) consecutive months experience.

-Experience in entering and updating salary forecasts as well as salary recovery coordination.

-Experience in using Government of Canada financial information systems (for example, SAP, SFT (Salary Forecasting Tool); IFMS.

-At least 3 months of experience in using the Government of Canada Shared Travel Services portal as a travel arranger.

-Experience supervising staff.

-Experience providing financial support, such as monitoring expenditures, making payments, and budget tracking.

-At least 3 months experience in using a tracking system such as CCM Mercury or CCM Enterprise (PeopleSoft or MyGCHR).

-Experience in coordinating and tracking the flow of correspondence or documents and provide quality assurance on materials for Management.

-Experience in providing guidance on operational processes or tasking assignment to others.

-Experience in providing administrative support services in one of the following areas in human resources: staffing, classification, learning, HR planning, employment equity, official languages, awards and recognition, performance management, labour relations or conflict resolution.

-Recent experience* providing support services in a fast paced office of an executive, including at least two of the following:
• managing the agenda
• planning and scheduling meetings/ events/ conferences and coordinating/ preparing the necessary documentation;
• making travel arrangements
• submit travel claim

*Recent experience is defined as experience normally gained within the last two (2) years.

-Experience in liaising with various corporate offices such as HR, finance, IT services, security, accommodations for the coordination of the office moves and relocation, property and space management.

-Experience in preparing contracts and/or procuring goods and services.

-Experience in coordinating Access to Information and Privacy (ATIP) requests.

-Experience working within a bankruptcy field.

-Experience in using GCDOCS or RDIMS.

-Experience in providing client services.

-Experience in providing front line client services in a contact center.

-Experience in using MyGCHR.

Conditions of employment

CONDITIONS OF EMPLOYMENT:
-Reliability security clearance.
-Secret security clearance.
-Willingness and ability to work overtime on short notice.
-Willingness and ability to travel.
-Satisfactory credit check.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

You will eliminate yourself from the process if you do not fully complete the screening questions as instructed.

Reference checks may be conducted.

You may be required to meet the asset qualifications, depending on the requirements of the specific position being staffed. Meeting one or many of the other qualifications may be a deciding factor in appointing you amongst the other qualified candidates. Please note that one, some or all of these qualifications could be used at any stage of the staffing process.

You are entitled to participate in the appointment process in the official language of your choice.

You are already a Federal Government employee at the AS-02 group and level or equivalent? Your application may be considered for deployment opportunities.

An assignment/secondment or an acting appointment is a temporary resourcing option for Federal Government employees. The approval of your substantive supervisor will be required before an offer can be made.

Communication for this process will be sent via email. It is your responsibility to ensure you provide accurate and updated contact information. When you apply to this selection process, you should include an email address that accepts email from unknown users (some email systems block these types of email).

Acknowledgment of receipt of applications will not be sent.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and supports you to indicate voluntarily on your application if you are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which will be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.