Dissemination Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Only the candidates who will be successful in the screening stage (including the 2 questions related to the research on the website) will be contacted for the next steps of the process. We wish to thank all of those who will apply on this employment opportunity.

The 4 abilities will be assessed with an interview and the 4 personal suitabilities will be assessed with a reference check. We will ask candidates to give us the names of 3 supervisors (including current supervisor) in order to proceed with the evaluations.

Duties

Join the Contact-Us team, Statistics Canada's Contact Center!
The main responsibilities of a dissemination officer are:

• Respond to entry-level inquiries and redirect more complex issues to the appropriate focal points.
• Help the public navigate our website to find different Statistics Canada products and services.
• Reset the passwords of our respondents.
• Validate the legitimacy of a survey or an interviewer.

Statistics Canada produces high quality statistics that help Canadians better understand their country, population, resources, economy, society and culture. The public can join the Contact Us team by telephone or email.
*Please note that our dissemination officers do not solicit.

Work environment

Our offices are located downtown, in the Guy-Favreau Complex (200 René-Lévesque Boulevard West, Montreal QC).

Intent of the process

A pool of qualified candidates will be created and will be used to staff positions of various tenures (determinate and/or Indeterminate) in the Contact-Us Center.

Positions to be filled: 5

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

Customer service experience

Experience using MS Word, MS Excel and an electronic messaging software.

Be able to conduct searches on the Statistics Canada website and relay the information found.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Successful completion of two years of post-secondary school training with specialization in Social Sciences or Statistics.

Degree equivalency

Recent and significant experience* working in a call center.
* Recent and significant experience is defined as duties performed full-time for one year within the last 3 years.

Recent and significant experience* working in a help desk.
*Recent and significant experience is defined as duties performed full-time for one year within the last 3 years

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

ABILITIES (assessed with an interview)
Oral communication
Planning and organization
Ability to interpret statistical tables
Judgement

PERSONAL SUITABILITIES (assessed with a reference check)
Reliability
Adaptability
Team spirit
Thoroughness

The following may be applied / assessed at a later date (may be needed for the job)

Employment equity may be used to address underrepresentation of designated groups.

Willing and able to work overtime, as required and on very short notice

Conditions of employment

Reliability Status security clearance

Be available and willing to work any shift between 7:30 a.m. and 22:00 p.m. (Eastern time) from Monday to Friday.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.