IM/IT Technician, Computer Systems and Network Support, Client Support Specialist

Important messages

In order to complete your application you will be asked a series of yes/no questions. These questions will require detailed written answers of up to 250 words that will assess your experience. You will be able to save your partial application and return to it to complete all required sections before submission.

The client organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.

Intent of the process

A pool of qualified candidates may be established and may be used to staff future term, indeterminate, acting, assignment, secondment or deployment opportunities within the Department of National Defence.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Essential Education

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note 1: Indeterminate period incumbents in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience.
Note 2: At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met via this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Essential Experience

Recent experience (within the past 2 years) in:
E1 - Experience with in providing Information Technology Support (IT) in a networked Microsoft Windows 7 environment or Windows 10.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge

K1 - Knowledge of computer principles in a Microsoft Windows network environment using Microsoft Office Suite. Including installing, troubleshooting and configuring microcomputers, peripherals, VPN (Virtual Private Network) software and trends and developments in the IT field.

K2- Knowledge of service desk support principles and software including: escalation procedures, basic user accounts management, systems security technologies, policies, and procedures, and troubleshooting techniques and general knowledge of Information Management and or Information Technology processes and best practices.

Abilities and Skills

A1 - Ability to prioritize, analyse, diagnose and resolve computer hardware, software and end user training issues with minimal supervision.
A2 - Ability to communicate effectively orally in English.
A3 - Ability to communicate effectively in writing in English.

Personal Suitability

PS1 - Effective interpersonal skills.
PS2 - Dependability.
PS3 - Client focus.
PS4 - Initiative

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications

AQ1 - A bachelor’s degree from a recognized university or a three (3) year diploma from a recognized college with specialization in computer science, information technology, information management, computer engineering or another specialty relevant to the positions to be staffed.
AQ2 - Technical certification in an IM/IT field (e.g. MSCE, CNE, MCP, Oracle, Comptia A+ etc.).
AQ3 - IT Infrastructure Library (ITIL) certification.
AQ4 - Certified Information Systems Security Professional (CISSP).
AQ5 - Cisco Certified Network Associate (CCNA).
AQ6 - Experience supporting Windows Server and/or Linux.
AQ 7 - Experience supporting VMware and/or Citrix.

Degree equivalency

Experience supporting the “Canadian Defence Red Switch Network (CDRSN) or NATO equivalent.

Selection may be limited to members of the following Employment Equity group: women

Information on employment equity

Operational Requirements

Depending on the position being staffed, one or more of the following may be applied:
1. Ability and willingness to rotate between various work locations or stations
2. Ability and willingness to travel occasionally
3. Ability and willingness to work in a virtual work environment
4. Ability and willingness to work overtime occasionally.
5. Ability to lift 23 kilograms.
6. Possess and maintain a valid, non-graduated and unrestricted provincial or territorial Class 5 driver's licence

Conditions of employment

Reliability Status security clearance

Other information

Reference checks may be sought.

An interview may be administered.

A test may be administered.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.