Assistant, Visitor Services

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

You must clearly demonstrate in your answers to the screening questions in the on-line application form, with concrete and detailed examples, how you meet each essential qualification (education and experience). Please note that it is not sufficient to only state that you meet the requirements or to provide a listing of current responsibilities. You must provide concrete examples that illustrate how you meet each requirement while identifying the position held and the period. Failure to provide appropriate answers to the questions may result in your application being rejected from the process.

Work environment

The Office of the Secretary to the Governor General (OSGG) is the government agency that supports the governor general throughout his or her mandate and in carrying out his or her duties. Most employees work at Rideau Hall at 1 Sussex Drive in Ottawa.

Rideau Hall is the official residence and workplace of the governor general of Canada. It is also a historic site with 180 years of history and a green oasis located just minutes from downtown. The site is open to the public and welcomes more than 300 000 visitors each year who come to take part in the various activities offered.

The Visitor Services and Exhibitions team oversees and implements several public programs and offers visitors a warm welcome and memorable experience. The team assistant provides front-line services at the helm of the information and reservations desk. We are therefore looking for someone interested in offering personalized, high-quality customer service and working as part of a small, bilingual, multidisciplinary team.

Would you like to be part of the action in a peaceful setting? Would you like to work with the public alongside colleagues who love what they do? Do you like to write and want to develop your skills? This job might just be perfect for you!

Intent of the process

The immediate need is to staff one position indeterminately. A pool of qualified candidates might be established and may be used to staff similar, term and/or indeterminate positions, acting, or assignments/secondments situations with various tenures, linguistic profiles and security levels within the Office of the Secretary to the Governor General in Ottawa.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of a high school degree.

Degree equivalency

EXPERIENCE
- Experience in dealing with the public.
- Experience in operating a computerized reservation / appointment system.
- Experience in the provision of administrative support services (for instance writing correspondence and preparing reports).
- Experience with Excel and PowerPoint software.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CCC/CCC)

Information on language requirements

KNOWLEDGE
Knowledge of the local tourism industry.

COMPETENCIES
- Demonstrating integrity and respect.
- Thinking things through.
- Working effectively with others.
- Showing initiative and being action-oriented.

ABILITIES
- Ability to communicate effectively orally.
- Ability to communicate effectively in writing.
- Ability to gather and analyze information as well as to answer diversified requests while meeting deadlines.
- Ability to manage correspondence from internal and external clients.
- Ability to analyze data and prepare statistical reports.

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION - ASSET
Post-secondary diploma in tourism or communication.

Degree equivalency

EXPERIENCE - ASSET
- Experience in heritage interpretation.
- Experience dealing with representatives of the tourism industry.
- Experience working in a museum, at a historic site or other tourist attraction.

Conditions of employment

Reliability Status security clearance

OTHER CONDITIONS OF EMPLOYMENT
Available to work overtime on occasion.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Acknowledgement of receipt of applications will not be sent.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred language in their application.

For this selection process, the Office of the Secretary to the Governor General will communicate with candidates by email. You must provide a valid email address to which you wish to receive communication regarding this selection process. Applicants must include in their application a valid email address that is functional at all times and accepts messages from unknown users as some email systems block certain types of email.

Various assessment tools may be used in this selection process, such as a written examination, a take-home exam, an interview, references, etc.

A security check will be administered and proof of citizenship, education, and at least 2 work references with names and applicable phone numbers will be required. Security Check will include a credit check and fingerprinting. Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Top-down selection may be applied; a cut-off score may be established after all scores are received. Random selection may be used at any time during the process to identify which applicants will be further assessed.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.