Support Technician, Infrastructure/Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

*** IMPORTANT: Please note that we have modified the screening question on the Education. Please modify your information on this essential qualification if necessary.

You must clearly demonstrate in your answers to the screening questions HOW you meet the essential experience and any applicable asset and experience factors listed. You must include the length of time (month/year) that you performed each function and where you obtained the qualification. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. The answers to the screening questions will be the main source of information used by the assessment board to determine whether you meet the essential and asset education and experience factors. Your answers to the screening questions should be supported by your résumé. CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION. Failure to provide the above information in the format required may result in the rejection of your application.

Work environment

Health Canada is an Employer of choice! We’ve been recognized in three categories of Mediacorp’s Top 100 Employers Awards of 2018 :
- National Capital Region’s Top Employers
- Canada’s Top Employers for Young People
- Canada’s Best Diversity Employers

Intent of the process

This process will be used to staff one or many indeterminate positions. A pool of partially qualified candidates will be created for similar positions with various tenures (indeterminate, term, acting), at Health Canada, across Canada. Should the selected candidate already be a public servant, the pool could also be used for acting appointments.

Positions to be filled: 7

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

ED1-Successful completion of two years of an acceptable post-secondary educational program in computer science, computer engineering, information technology, information management or another specialty relevant to the position to be staffed*.

Notes:
1.Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

2.It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

3.At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

*A candidate who does not meet the minimum education requirement must demonstrate at least 2 years of IT-related experience for each year of post-secondary studies in IM/IT that the candidate does not have. (As illustration, a candidate that has completed high school would require 4-year’s work experience.)

Degree equivalency

EXPERIENCE:

EX1-One year of *experience working as an IT analyst or similar position in at least one of the following areas:

·         IT Security
·         PKI Administration
·         Compliance and Risk Management
·         Desktop Support
·         Accounts Provisioning/Directory services
·         Asset/Warehouse Management
·         Incident Management
·         Business Analysis
·         Application Development
·         IT Operations

*Experience is defined as being approximately one (1) year of experience in the last five (5) years and can usually be demonstrated through working in an IT related activity such as volunteer work, student employment or scholastic activity or achievement.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

ASSET-EDUCATION:

AED1-Graduation with a university degree from a recognized post-secondary institution with acceptable specialization in Computer Science, Information Technology (IT), Information Management (IM) or a related IT field.

Degree equivalency

ASSET- OCCUPATIONAL CERTIFICATIONS

ITIL Certification
Microsoft Certification such as MCSE, MCSA, or MCITP
CompTIA A+, Network+, or Security+, CCNA
PMP, PRINCE2
CISSP

ASSETS - EXPERIENCES:

AEX1-*Experience analyzing user IT requirements.

AEX2-*Experience providing recommendations to management or operational staff to mitigate risk within IT systems.

AEX3-*Experience promoting IT security awareness to colleagues or clients.

AEX4-*Experience conducting technical research and analysis of cyber threats and IT security incidents.

AEX5-*Experience implementing, supporting or testing IT security solutions.

AEX6-*Experience modelling data.

AEX7-*Experience in business modelling.

AEX8-*Experience planning business analysis activities within an IT project.

AEX9-*Experience in Web Services or API Gateways.

AEX10-*Experience in Linux and Windows-based systems administration skills in a Cloud or Virtualized environment.

AEX11-*Experience in networking protocols and technologies such as: VPN's, DNS, load balancing or firewalling.

AEX12-*Experience working in a health or science-related environment.

AEX13-*Experience providing technical support in the development, integration, implementation or maintenance of IM/IT systems.

*Experience is defined as being approximately one (1) year of experience in the last five (5) years and can usually be demonstrated through working in an IT related activity such as volunteer work, student employment or scholastic activity or achievement.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Various language requirements depending on the position or location:
English Essential
French Essential
Bilingual Imperative BBB/BBB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

COMPETENCIES:

C1-Analytical Thinking
C2-Client Focus
C3-Teamwork
C4-Ability to communicate effectively orally
C5-Ability to communicate effectively in writing

PERSONAL SUITABILITY:

PS1-Respectful of Diversity

The following may be applied / assessed at a later date (may be needed for the job)

Note: The operational requirements may vary by the position being staffed:

Willingness to work overtime as required
Willingness and ability to travel, including isolated northern communities
Willingness to work 24/7 On-call
Willingness to do shift work
Willingness to work flexible hours
Valid driver’s license (applicable to regional positions)

Conditions of employment

Security Level:
Reliability or Secret (depending on the position)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Candidates must meet the essential qualifications to be appointed to a position.

Important: A candidate may be appointed to the position even though he/she does not meet any or all of the ASSETS qualifications or ORGANIZATIONAL NEEDS. However, meeting some of these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates must provide their proof of education credentials, in the form of a diploma or official transcripts (original documents only) at a later time in the process.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

All candidates that apply to this selection process must include in their application a valid email address and ensure that this address is functional at all times and that it accepts messages from unknown users. Failure to do so may result in important messages not being received. Communication for this process will be conducted via the e-mail address provided in your application. It is your responsibility to ensure that you check for messages regularly.

Once the candidates have been assessed and the pool is created, it will not be possible for the candidates in this pool to add additional information regarding merit criteria for future consideration, except for linguistic results. Also, no additional candidates will be added to the pool for all of its duration.

Candidates who have been fully assessed and found to have met all essential qualifications except official language requirements may update their second-language evaluation (SLE) results for as long as the pool is valid.

The client organization will accept applications on-line only.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line:

-Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
-Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
-Applicants can verify the status of their applications, at any time.
-Applicants can be notified electronically of tests or interviews and results.
-For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.