Detachment Services Assistant 3

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

~~ Due to the nature of the work and location of the detachment, the hiring manager has requested that all of the interviews take place in person at the detachment. Please be advised that if you are unable to attend an exam and/or interview in person then you may be eliminated from the process. ~~

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

Work environment

As an employer of choice for over 22,000 men and women, the RCMP promises a career like no other. With over 140 years of tradition and service, the RCMP is Canada's national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

Detachment Services Assistant provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

Intent of the process

This process will initially be used to staff one position on an indeterminate basis, and create a pool of qualified candidates. This pool of qualified candidates may be used to staff similar positions with various tenures within the Royal Canadian Mounted Police (i.e. indeterminate, term, deployment, acting, assignment and secondment).

Applicants are encouraged to apply only if they are willing and able to work in Edson, Alberta.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Positions to be filled: 1

Information you must provide

Your résumé.

A response to a text question addressing the following:

• Ability to communicate effectively in writing.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience*

*Proof of education will be required prior to appointment.

Degree equivalency

Experience in the provision of clerical support services, including three of the following: data entry, preparing correspondence, ordering office supplies, filing, or processing mail.
Experience using a personal computer, and word processing and spreadsheet software.
Experience providing service to internal or external clients / general public, via telephone or in person.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS
Experience manipulating data in an electronic database.
Experience providing administrative support services in a law enforcement, judicial or quasi-judicial environment.
Experience providing financial support services. (Services may include, but are not limited to, verifying and correcting financial claims, controlling and monitoring petty cash, preparing financial status reports, etc.).
Experience maintaining a law enforcement database such as: Canadian Police Information Centre (CPIC), Police Information Retrieval Systems (PIRS), Police Reporting and Occurrence System (PROS), Automated Criminal Intelligence Information System (ACIIS), National Criminal Data Bank (NCDB).
Experience in providing records management services such as indexing, cross-referencing, filing, retrieving, retaining, archiving or destroying data.
Experience transcribing from audio cassettes or digital media.
Ability to transmit information.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to prioritize work to meet deadlines.

Working effectively with others
Demonstrating integrity and respect
Showing initiative and being action-oriented
Thinking things through
Dependability
Detail oriented
Being organized
Action-oriented

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
Successful completion of secondary school education

Degree equivalency

OPERATIONAL REQUIREMENTS
Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material.
Willingness and ability to work overtime, as required.
Willingness and ability to obtain and maintain a valid driver’s license.
Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).

Conditions of employment

Reliability Status security clearance - RCMP Enhanced Reliability Status (ERS) security clearance.
This requires a Security/Reliability Interview, and a field investigation in matters of Criminal Activities, credit/finances, education, employment, reference, etc. Those selected must meet and maintain the above condition of employment throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews).

Applicants who apply to this selection process must include in their application a valid e-mail address, and ensure this address is functional at all times and accepts messages from unknown users. IT IS THE RESPONSIBILITY OF THE CANDIDATE TO ENSURE ACCURATE CONTACT INFORMATION IS PROVIDED AND UPDATED AS REQUIRED.

When answering the pre-screening questions, you must provide specific examples to clearly demonstrate how you meet the qualification. We can’t make any assumptions about your experience. Simply saying you have the required qualifications (both essentials and assets) or listing your current duties is not enough. Instead, provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. We’ll only use your résumé as a secondary source of information. If you don’t clearly demonstrate you have the required experience, we won’t ask for additional information and you may be screened out.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications. Note: Written Communication Skills will be assessed throughout application.

Only online applications will be accepted. To submit an application on-line, please select the button "Apply Online" below. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

Assessments comprise of exams, interviews and references.

The Objective Exercise for Personnel in Administrative Functions (OEPAF) is an online exam that will be administered. It is a competency evaluation tool used in staffing processes for administrative support positions. This skills test contains multiple choice questions. The scenarios are related to setting priorities, data entry, administrative document verification, and communication skills. This test will be used to evaluate the following merit criteria:
• Ability to transmit information
• Detail-oriented
• Being organised
• Action-oriented
The retest period for the OEPAF is 180 days. If you submit an application before the retest period has elapsed, your application will not be considered.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.