User Support Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

When submitting your application, you will also have to answer questions regarding the education and experience requirements (both essential and asset qualifications). You must clearly demonstrate by answering the online screening questions. You must clearly explain WHEN, WHERE and HOW you acquired each qualification by giving concrete examples. Information on your described education and experience in the screening questions must be supported in your resume.

Work environment

Do you like helping people and you are thirsty for technology? Are you a dynamic person with a passion for innovation? We are pleased to announce a job offer to Canada Economic Development (CED) and we need you !!

As a talented employee, join us. We provide a dynamic and motivating environment that provides opportunities for leadership, growth and skill development. At CED, employees value their work, development opportunities, work directly with multiple levels of management, and gain knowledge and experience in a fast-paced environment.

Intent of the process

WHAT ARE WE LOOKING FOR ?

Energetic people with a passion for customer service and in the field of technologies, who have the pleasure interacting with customers in finding solutions.

The positions tenure is temporary until 31 March 2019 with possibility of extension.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

High-school diploma or an acceptable combination of education, training and experience in a position-related field

Degree equivalency

EXPÉRIENCES

Experience in sales, client service, assistance for individuals or training

Recent experience, acquired over the past three years, in using word processing and spreadsheet software.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION

Diploma of Vocational Studies (DEP) in IT support

Degree equivalency

EXPERIENCE

Experience in providing first-line technical support.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Knowledge of computer applications and communication software

Adaptability
Client engagement
Analytical skills
Initiative
Effective oral communication skills

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION

Diploma of Vocational Studies (DEP) in IT support

EXPERIENCE

Experience in providing first-line technical support

OPERATIONAL REQUIREMENTS

Required to work overtime on an occasional basis
Required to travel on occasion
Ability to lift up to 10 kg
Valid driver’s licence (Class 5 - automobile)

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.