Document dissemination officer and/or receptionist

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

The Canadian Intellectual Property Office (CIPO), a special operating agency of Innovation, Science and Economic Development Canada, is responsible for administering Canada's system of intellectual property rights.

The Client service Centre is located at Place du Portage in Gatineau, Québec.

Working hours: employees are required to work from 8:30 a.m. to 4:30 p.m. eastern standard time. Please note that the working hours are not flexible and it is not possible to adhere to flexible work arrangements.
The main functions of the positions are:
- Receive and process client requests received via different service channels
- Interpret and disseminate requests from internal and external clients for certified and regular copies of Intellectual Property documents
- Greet and help clients visiting the premises

Intent of the process

A pool of partially qualified candidates may be created to staff similar positions within Innovation, Science and Economic Development Canada (ISED) with various tenures (indeterminate, deployment, acting, assignment, secondment), linguistic and security requirements.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

Secondary school diploma or Public Service Commission-approved alternative

Degree equivalency

Experience:

- Experience in dealing with the public
- Experience in providing clerical support services, including entering data, preparing correspondence and filing
- Experience in the use of a database for the purpose of data analysis, manipulation, verification and retrieval

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset qualifications:

- Experience with the following research databases: Techsource, Design Plus, Intrepid and/or Creation

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB and/or BBC/BBC

Information on language requirements

Knowledge:

-Knowledge of the Canadian Intellectual Property Office (CIPO)’s organization and structure
-Basic knowledge of CIPO’s website contents

Abilities:

- Ability to ensure the accuracy of information
- Ability to prioritize work and to meet deadlines
- Ability to communicate effectively orally
- Ability to communicate effectively in writing (Will be evaluated in screening and exam questions)
- Ability to adapt to change
Ability to use various research tools and to retrieve information

Personal suitability:

- Effective interpersonal relationships
- Client service orientation
- Initiative
- Teamwork
- Professionalism

Conditions of employment

Reliability Status security clearance

- Willingness and ability to work overtime on short notice on occasion
- Willingness and ability to work from 8:30 a.m. to 4:30 p.m.
- Physical ability to lift 20-pound boxes (10 kg)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

A test will be administered.

An interview will be administered.

Reference checks will be sought.

Persons are entitled to participate in the appointment process in the official language of their choice.

A top down selection method may be used at any point in the assessment process.

Random selection may be used to identify which applicants will be assessed in this appointment process.

Please ensure you indicate your Personal Record Identifier (PRI), your substantive group and level and your employment status in your application.

Only indeterminate employees at the same group and level or equivalent will be considered for deployment.

An assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor may/will be required before an offer can be made.

Communication for this process will be sent via email. It is the candidate’s responsibility to ensure accurate contact information is provided and updated as required; Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Depending on the number of applicants, volume management strategies such as random selection, top-down approach, and/or cut-off scores MAY be used for the purpose of managing applications/candidates.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.