Detachment Services Supervisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

Duties

Supervison, coordination and provision of administrative, financial and operational support service to police officers and other employees at a Royal Canadian Mounted Police (RCMP) Detachment, and front counter/telephone services and information to the general public.

Intent of the process

The intent of this process is to staff one (1) indeterminate position in Didsbury, Alberta.

A pool of qualified candidates may be established and may be used to staff future permanent and/or temporary vacancies in Southern Alberta District within the RCMP.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or an acceptable combination of education, training and/or experience.±

±Proof of education and/or training will be required prior to appointment.

Degree equivalency

Recent* and significant** experience providing administrative support services*** to a team or a manager.

Experience in using spreadsheet software, an electronic mail system and a word processing system.

Experience in providing service to clients by telephone, in person or in writing.

*Recent experience signifies having performed these duties within the last two years.

**Significant experience is defined as the depth and breadth of experience normally associated with approximately two years of experience, including a broad range of administrative support services.

***Administrative support services could include duties such as managing someone else’s daily schedule, planning and/or coordinating meetings, preparing and/or coordinating incoming/outgoing correspondence, maintaining electronic and hard copy file systems, taking meeting minutes, etc.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience in the provision of administrative, financial and operational support services in a police environment.

Experience in employee supervision such as assigning work, scheduling, and monitoring performance.

Experience using a financial management system.

The following will be applied / assessed at a later date (essential for the job)

English essential
The functions and duties of the position will only require the use of English.

Information on language requirements

Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to supervise.
Ability to develop others.

Demonstrates integrity and respect
Thinking things through
Works effectively with others
Showing initiative and being action-oriented

The following may be applied / assessed at a later date (may be needed for the job)

Willingness and ability to work overtime, as required.

Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material.

Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).

Willingness and ability to obtain and maintain a valid driver’s license.

Conditions of employment

Reliability Status security clearance - NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc . As such, the process may take several weeks or months to complete.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Volume Management strategies may be used.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.