Regional Manager, Integrated Conflict and Complaint Management (ICCM)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

1 - The ability to communicate effectively in writing will be evaluated throughout the entire process.

2 - By submitting your application, you declare that the information provided is true to the best of your knowledge and free from plagiarism. In accordance to the Public Service Employment Act, art.69, fraud may lead to (but not limited to) appointments being revoked.

3 - DO NOT send a cover letter. Screening questions will replace the cover letters. We will NOT read cover letters.

4 - Each question is divided into two parts. The first part consists of a simple question requiring a YES or NO answer. If your answer is “yes”, the second part will ask to fully demonstrate how you obtained this qualification by responding to sub-questions. For each answered screening question, please ensure to provide the contact information of a referee that can validate the information.

5 - If you do not fully complete the screening questions as instructed, you may be screened out.

6 - You will be required to show how you demonstrate the essential and asset qualifications (i.e. Education, Experience and/or Occupational Certification) for the initial screening through online screening questions. Your resume will need to corroborate the information. It is NOT sufficient to simply state that the qualifications are met or to provide a listing of current or past responsibilities. Through your screening question answers, you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantial examples. Failure to provide the above information in the required format may result in your application being rejected from the process.

7 - You must include in your application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users (i.e. junk mail).

8 - A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Intent of the process

A pool of qualified candidates may be established to staff similar positions within National Defense with various tenures (assignments, secondments, actings and specified period or indeterminate positions) as well as various security requirements and various linguistic profiles.

Please take note that despite the locations specified, this process could be used to fill positions in other locations across Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Graduation with a degree from a recognized post-secondary institution with acceptable specialization in human resources management, labour or industrial relations, psychology, social sciences, sociology, administration, conflict and complaint management or in any other field relevant to the work to be performed.

Degree equivalency

EXPERIENCES:

E1 - Significant* experience as an impartial advisor and as a presenter of briefings to senior management** on strategic matters***.

E2 - Significant* experience in establishing and maintaining partnerships with internal AND external stakeholders aimed at advancing the program objectives.

E3 - Experience with good**** results in multi-cycle***** human resources (HR) and financial management.

E4 - Significant* experience managing complex and sensitive issues.

E5 - Significant* experience in managing and advancing diverse portfolios of projects and initiatives.

*Significant is defined as depth and breadth of experience normally associated with the performance of those duties for a period of approximately one cumulative (1) years within the past 5 (five) years.

** Senior management is defined as the Director level or above.

***Strategic is defined as matters that impact the performance, risk, reputation and sustainability of the program you are representing.

****Good results is defined as allocates and manages directorate resources in a timely and efficient manner.

*****Multi-cycle HR and finance experience is normally associated with a full cycle (one year) of personnel performance management agreements (PMA) responsibility, including performance appraisals at the end of the review cycle; AND budget forecasting, in-year monitoring and reporting, exercise of Financial Administration Act (FAA) sections 32 & 34 authority, and end-of-year reconciliation.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSETS QUALIFICATIONS:

AE1 - Experience working in a Conflict and Complaint Management Program OR Harassment Prevention and Resolution Program OR Human Rights OR Labour Relations and/or Employee Assistance Program OR Canadian Forces Military Assistance Program.

AE2 - Experience working in the Canadian Armed Forces (CAF) Integrated Conflict and Complaint Management Program.

AE3 - Experience in the delivery of training and education in an adult learning environment.

AE4 - Experience working within a Defence team environment.

AE5 - Experience in the management of a geographically dispersed team and client base environment.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Various language profiles depending on the position being staff.

Information on language requirements

COMPETENCIES:

KLC1 - Create Vision and Strategy

KLC2 - Mobilize People

KLC3 - Uphold Integrity and Respect

KLC4 - Collaborate with Partners and Stakeholders

KLC5 - Promote Innovation and Guide Change

KLC6 - Achieve Results

ABILITIES:

A1 - Ability to communicate effectively in writing

A2 - Ability to communicate effectively orally

A3 - Ability to analyze and synthesize information in order to provide strategic advice and recommendations for action

A4 - Ability to deliver presentation to various audiences

The following may be applied / assessed at a later date (may be needed for the job)

K1 - Knowledge of the Department of National Defence (DND) organizational structure and management

K2 - Knowledge of the (CAF) culture, organizational and chain of command structures

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS:

Willingness and ability to travel regularly.
Willingness and ability to work overtime when required.

Conditions of employment

Secret security clearance - Secret (Level 2)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.