Join the FCAC IT Force 00100001

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

We want to attract top talent, therefore we are focusing on your experience and competencies. To apply for this process, you:
• Do not need to provide a cover letter (just a résumé)
• Do not need to meet ALL the experiences listed below
• Answer pre-selection questions online

You must meet all essential qualifications in order to be appointed to a position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Although this advertisement is opened until November 30, 2018, we invite you to apply as soon as possible, as we intend on filling some positions very quickly.

Duties

IT Support Officer
The incumbent is responsible for the delivery of IT services to diverse clients. The duties include:
• Analyse and resolve IT problems related to a variety of hardware and software
• Provide advice and technical training
• Maintain an inventory of hardware and software
• Write technical documents and reports
• Participate in IT projects as required

Senior IT Infrastructure Officer
The incumbent is responsible for the implementation and maintenance of the IT infrastructure to support the delivery of IT services to diverse clients. The duties include:
• Participate in network architecture based on established industry standards
• Participate in the IT security program
• Participate and lead projects and/or oversee contractors
• Analyse and resolve complex problems related to IT infrastructure
• Conduct research on various products and report them to the IT team

Team Lead, IT Support
The incumbent is responsible for overseeing the provision of IT support services to diverse clients. The duties include:
• Supervise and coordinate staff and contractors responsible for the provision of IT support
• Develop and promote a high quality client service
• Recommend and implement improvements to processes and procedures
• Maintain a knowledge database
• Prepare and deliver training sessions

Work environment

FCAC is a separate agency that offers the same pension and benefits plans as the core federal public service. In addition, you will benefit from a minimum of four (4) weeks of vacation leave per year, earn a competitive salary, and be eligible for an annual performance pay. We have our own classification system (RE and REX).

We are a passionate, enthusiastic and innovative team committed to protecting consumers by supervising federally regulated financial entities and by strengthening the financial literacy of Canadians. With a team of more than 100 employees and plans to grow, we strive to give you opportunities to meet your personal and professional goals in a respectful and inclusive workplace. We are located in downtown Ottawa.

If you are motivated, strategic and creative and want to join a dynamic team, FCAC is definitely for you!

Intent of the process

From this process, we may establish a pool of candidates for use in staffing a variety of positions at various levels with various tenures, language requirements and security levels.

We may appoint candidates by applying one or more of the following criteria:
• breadth, depth, type of specific asset experience
• matching individual experience assets or qualifications to the Agency’s needs
• level of one or more competencies/qualifications

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

EXPERIENCE
Recent* experience resolving problems for IT hardware AND/OR software.

Recent* experience in providing recommendations AND support to various clients concerning various IT problems.

Experience working in a call centre OR service desk environment.

*Recent experience is defined as an experience that was attained within the last three (3) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB and CBC/CBC

Information on language requirements

COMPETENCIES
Building Business Relationships
Innovative Thinking
Results Oriented
Service Orientation

ABILITIES
Ability to communicate effectively in writing.
Ability to communicate effectively orally.
Ability to work under pressure.
Ability to work independently and within a team.
Ability to analyze AND resolve technical IT problems.
Ability to establish priorities AND resolve problems with minimal supervision.

The following may be applied / assessed at a later date (may be needed for the job)

AE1 Recent* experience providing first level*** technical support to clients.
AE2 Recent* experience installing, configuring, maintaining AND supporting personal computer hardware, peripherals AND software.
AE3 Recent* experience participating in the deployment of Microsoft Windows 10 OR 7.
AE4 Recent* experience with Microsoft Windows Server 2012 OR 2016.
AE5 Recent* experience in developing AND maintaining PowerShell scripts.
AE6 Recent* experience providing IT security support.
AE7 Recent* experience working in a multi-platform environment (e.g. Linux, Windows).
AE8 Recent* experience planning OR managing large scale IM/IT projects.
AE9 Recent* experience in human resource management OR supervision such as planning, guiding, coordinating AND/OR evaluating the work of IT employees, consultants AND/OR project team members.
AE10 Significant** experience supporting enterprise firewalls.
AE11Significant** experience supporting enterprise virtualisation solutions (e.g. VMware, Hyper-V).
AE12 Significant** experience supporting network attached storage (NAS) OR storage area network (SAN) solutions.
AE13 Significant** experience supporting enterprise backup solutions.
AE14 Significant** experience working with enterprise deployment solutions (e.g. MS SCCM, MS WSUS, Novell ZENworks).
AE15Significant** experience supporting Microsoft SharePoint.
AE16 Significant** experience delivering IM/IT products OR services using defined methodologies and best practices.
AE17 Experience in installing, configuring, maintaining, and troubleshooting highly technical problems related to various types of server hardware.
AE18 Experience managing network accounts in Microsoft Active Directory OR Microsoft Exchange.
AE19 Experience supporting Android OR iOS mobile devices.
AE20 Experience supporting remote offices.
AE21 Experience supporting the daily operations of a server room.
AE22 Experience contributing to complex IT projects.
AE23 Experience supervising an IM/IT Service Desk.
AE24 Experience in the development of technical standards OR policies OR technical procedures OR service level agreements.
AE25 Experience managing licences and an IT asset inventory.

*Recent experience is defined as an experience that was attained within the last three (3) years.

**Significant experience is defined as at least two (2) years of experience that was attained within the last five (5) years.

***First level technical support includes incident and problem management as defined by Information Technology Infrastructure Library (ITIL)

KNOWLEDGE
Certification in Information Technology Infrastructure Library (ITIL) v 3.0

ABILITIES
Ability to analyze AND resolve technical IT security problems.
Ability to analyze AND resolve operating system AND application deployment problems.
Ability to plan AND manage workloads OR projects.
Ability to communicate with internal AND external stakeholders.

Willingness and ability to work overtime, sometimes on short notice.

Willingness and ability to travel.

Willing and able to lift, carry and place heavy objects of up to 50 pounds in a safe manner.

Conditions of employment

Secret security clearance

Conditions of employment specific to a position being staffed may be applicable.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

You may be assessed using a variety of tools (email communication, online test, written examination, interview, presentation, recent and past performance assessment, reference check, etc.).

You are entitled to participate in the appointment process in the official language of your choice. Please indicate in your application your preferred official language.

All job applications must be submitted through the Public Service Resourcing System online. To submit an application on-line, please click on "APPLY ONLINE" below.

If you do not have Internet access, here are some suggested locations: campus career centres, libraries, community centres, Internet cafés, Canada/Student Employment Centres, and Public Service Commission (PSC) regional offices. You may also call 1-800 O-Canada (1-800-622-6232), or TTY 1-800-926-9105, for information on the nearest public Internet access location.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605 prior to the closing date.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.