INTEGRITY SERVICES OFFICER

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Please note that your ability to effectively communicate in writing will be assessed based on the information provided in your application and resume.

Please note candidates from outside the public service must pay their travel expenses (including travel expenses for evaluation) related to this staffing process.

Duties

The work requires making group presentations to clients to inform them of their rights, obligations and responsibilities specific to the type of benefits the client is receiving. Also providing information in a group setting regarding the various programs and/or services the Department has in place as they relate to sanctions for fraud and abuse. There is a need to maintain an on-going professional working relationship to understand client needs yet ensure that the integrity of the Department’s programs and/or services remain intact.

Strong listening and verbal communication skills are required to obtain and exchange information with colleagues and clients and to deliver presentations to groups.

The position involves conducting thorough fact-finding interviews with clients and employers to verify facts, detect fraud, misuse or abuse of the Department's programs and making decisions within clearly established procedures.

Applies provisions of related sections of legislation and established jurisprudence, within the provisions of the delegation instrument. Make decisions on non-complex cases within clearly established procedures and guidelines. Refers complex casework, with appropriate recommendations, to other levels of decision-makers to determine a client's entitlement to program benefits administered by the Department.

Intent of the process

The intent of this process is to create a pool of qualified candidates to staff positions within Integrity Services Branch. This pool could also be used to staff similar positions of various tenures, at various locations within Employment and Social Development Canada, Western Canada and Territories Region.

In order to manage the number of applications in this selection process, management may apply top down and/or random selection at any stage throughout the process.

Random selection among applications may be made. Randomly selected applicants may be assessed and those who meet all the essential qualifications will be placed in the qualified pool. Subsequent random selections from the remaining inventory and assessments may be conducted at a later date, and qualified candidates will be added to the same pool to fill future vacancies.

Other qualifications may also be applied at any stage throughout the process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

Degree equivalency

EXPERIENCE

Experience in using technology (e.g. e-mail, Internet and word processing)

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

Experience in applying legislation or policies

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

Experience in interviewing clients

Experience in delivering presentations to various stakeholders or groups of individuals

OPERATIONAL REQUIREMENTS

Willing and able to work overtime as required

Willing and able to travel for operational purposes frequently for periods of up to five (5) days

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative - Level: CBC/CBC

Information on language requirements

ABILITIES & PERSONAL SUITABILITY

Communication (oral)
Communication (written)
Thinking Skills
Verification and Accuracy
Diagnostic Information Gathering
Client Focus
Interpersonal Awareness
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

Changing and Learning
Working with Others

ORGANIZATIONAL NEEDS

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Conditions of employment

Reliability Status security clearance

Willing and able to travel for training purposes

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

All communication related to this process, including email and telephone correspondence may be used in the assessment of qualifications.

Acknowledgement of receipt of applications will not be sent. We will only contact those candidates screened into the process.

A security check will be administered and proof of citizenship and education will be required.

If you do not answer fully to the screening questions as directed, your application will be screened out. The note «see resume» will not be accepted.

You must clearly indicate, in writing, by citing specific examples, how you meet each of the essential and asset qualifications for the experience, otherwise your application will be rejected. For that purpose, please answer attentively the questions indicated in the job application.

In order to manage the number of applications in this selection process, management may use top-down or random selection at various steps in the process to determine the number of candidates who will continue in the process.

In this selection process, we intend to communicate with applicants by email for screening / assessment (including sending invitations for written tests and interviews). Applicants who apply to the selection process must include a valid email address in their application, and ensure that it accepts messages from unknown users. We will use the following address to contact you: .

Candidates are strongly encouraged to check their email on a regular basis. It is your responsibility entirely to inform us at all times of any changes regarding your contact information.

You could be assessed using one (1) or several of the following methods: written tests, interviews, reference checks, roleplaying, practical exams and situational exercises.

Assessments can take place during the day, evening or weekend.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Candidates are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate on their application their preferred official language for each of the following: a) exam, b) correspondence, and c) interview.

You must provide proof of your education credentials.

If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job in the public service. The public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, through a recognized credential assessment service.

You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.