Citizen Service Officer / Passport Officer (AMENDMENT)

Update: AMENDMENT:
- Please note, part-time employment is available in addition to full-time employment. Should you wish to indicate your preference for part-time or full-time employment, or both, please do so on your resume.
- Passport Officer Positions are available at the Regina Passport office.
- Bilingual Positions are available at the Regina Service Canada Centre, the Moose Jaw Service Canada Centre and Regina Passport Office.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Please note that within the context of this selection process, travel costs or travel expenses will not be reimbursed for the staffing of an acting, assignment or secondment.

A cover letter is NOT required.

Complete the screening questions within the online application. The screening questions will be used to assess the essential education and essential experience qualification, and the asset education and asset experience qualifications. If you do not fully complete the screening questions as instructed, you may be screened out. DETAILED RESPONSES TO THE SCREENING QUESTIONS IN THE APPLICATION MUST BE COMPLETED IN ADDITION TO YOUR RESUME. CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE INFORMATION. PLEASE NOTE: YOUR RESPONSES TO THE SCREENING QUESTIONS MUST CONTAIN A MAXIMUM OF 4,000 CHARACTERS DUE TO THE LIMITS IMPOSED BY THE SYSTEM.

Resumes will be used as a secondary source to validate the experience and examples stated in the screening questions.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Duties

• Responds to questions from clients on programs and services and provides information, advice and guidance on program and services for clients.
• May travel for training.
• May travel to offer regular or occasional outreach to other locations (rural, remote).
• Conducts fact-finding with clients, assesses and decides on which service offerings and/or information clients may need. May determine the need for more in-depth review by program/service specialists.
• Verifies and authenticates client identity and/or supporting documentation.
• Receives and processes requests from clients to change information or apply for services; clarifies discrepancies; and amends the database(s) or refers information to partners accordingly.
• Receives, screens and forwards applications and supporting documentation on behalf of the Department and its partners.
• For Passport Officer positions: selected candidates will be required to successfully complete a 3-week full-time (37.5 hours per week) training course (travel may be required) and a structured 10-week apprenticeship program in order to qualify for continued employment.

Work environment

ESDC provides workspaces in alignment with both an open office environment and worker profile standards. Details on these standards can be found at the following Public Works and Government Services Canada link:

http://www.tpsgc-pwgsc.gc.ca/biens-property/amng-ftp/index-eng.html.


The work environment will be attractive to people who are:
. highly motivated
. quality-oriented
. customer-focused
. able to thrive in a fast-paced, high-volume environment

We are looking for candidates who possesses and demonstrate:
. strong communication talents
. excellent customer service skills
. thinking skills
. information-gathering and computer-keyboarding skills

Intent of the process

Please note there is a need for part-time and full-time Citizen Service Officer/Passport Officer positions.

A pool of candidates will be established and may be used to staff similar positions with various tenures, work hours and linguistic profiles within Employment and Social Development Canada in the Western Canada and Territories region.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

Degree equivalency

Experience in using technology (e.g. e-mail, Internet and word processing)

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English essential
Bilingual Imperative CBC/CBC

Information on language requirements

Communication (oral)
Communication (written)
Thinking Skills
Verification and Accuracy
Diagnostic Information Gathering
Client Focus
Interpersonal Awareness
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Experience in working in a high-volume client service environment.

Experience in delivering presentations to various stakeholders or groups of individuals.

ORGANIZATIONAL NEEDS
Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities.

OPERATIONAL REQUIREMENTS

Willing and able to travel for training purposes.
Willing and able to work overtime as required.
Willing to travel within the Saskatchewan Service Area to alternate service locations.

Conditions of employment

CONDITIONS OF EMPLOYMENT
Reliability Status (Citizen Service Officer)
Secret Clearance (Passport Officer)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Reference checks may be sought.

An interview will be administered.

A written examination may be administered.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Please identify clearly your substantive group and level (not acting) and your employment status (term or indeterminate) in your application.

Please ensure that your Personal Record Identifier (PRI) is included in your application.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

All communication regarding this process will be administered via e-mail and/or your PSRS account. It is the candidate's responsibility to provide a valid e-mail address and update their personal information when it changes.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.