IT Team Leader

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

A covering letter is NOT required for this selection process. Candidates must clearly demonstrate, with concrete examples, in the screening questions, how they meet the education and experience qualifications listed.

Please note that any correspondence with our organization (including your application and email correspondence) may be used to assess communication qualifications for this selection process.

Duties

The Information Systems Branch provides support to approximately 15,000 Canadian Food Inspection Agency (CFIA) and Agriculture and Agri-Food Canada (AAFC) clients across the country. It is composed of the following streams:

Stream 1: IT Service Management (ITSM)
ITSM is the department’s technical authority on the adoption and implementation of strategic process approaches under the ITIL (IT Infrastructure Library) methodology performed by the IT service provider teams through an appropriate mix of people, process and information technology, stressing continual service improvement with a focus on client needs. Additionally, this team manages change, designs services and maintains a service portal, and performs data analysis and statistical/trend reporting, while stressing continual service improvement throughout all ITIL processes.

Stream 2: National IT Client Support Services (NITCSS)
NITCSS is the national desktop support team providing desktop support to CFIA and AAFC clients. This decentralized team is divided into three regional teams: West, National Capital Region and East, each led by a CS-04 Manager. There are 18 CS-03 Team Leads, divided regionally by supported population and complexity. The NITCSS team provides on-site support, covering services ranging from desktop troubleshooting and distribution of new technology assets to providing a wide range of local support to Shared Services Canada. Additionally, this team supports non-standard environments, including specialized science equipment and mobile workers/inspectors.

Stream 3: National Desktop Lifecycle Management (NDLM)
The NDLM team is responsible for the management of end-user hardware and software lifecycle services for CFIA and AAFC clients across the country. This includes architecture and standards, asset planning, acquisition and reporting, as well as patch management activities related to the end-user computing environment. The group also provides project management and coordination expertise for major upgrades and deployments of end-user technologies.

Stream 4: Service Desk (IT Centre TI)
IT Centre TI is the national service desk providing IM/IT support services -- offering employees, contractors, students and authorized network users a single point of contact for a wide range of IM/IT related problems, issues, services and questions. The team is distributed in two locations, Ottawa and Moncton, and is led by a CS-04 Manager. It is comprised of five CS-03 team leaders, many CS-02s and CS-01s, administrative staff and contractors. The service desk team provides support, covering services ranging from desktop troubleshooting to providing access to a variety of software, applications and services.

Work environment

As one of Canada’s Best Diversity Employers, AAFC is proud to celebrate our achievement in creating a diverse, respectful, and positive workplace where all employees are valued and recognized for their unique qualities, ideas, voices and perspectives.

Intent of the process

The immediate intent is to staff bilingual positions in the NCR, Atlantic Canada (NB, NS, or PEI), and Manitoba.

Qualified candidates will also be placed in a talent pool to be used for staffing similar permanent or temporary positions in Agriculture and Agri-Food Canada (AAFC) and the Canadian Food Inspection Agency (CFIA) across Canada. The work location, language profile, security clearance and conditions of employment may vary according to the position being staffed.

Positions to be filled: 6

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of two (2) years of an acceptable post-secondary educational program in computer science, information technology, information management or other specialization relevant to the position to be staffed.

Note: Indeterminate employees of positions in the CS group on May 10, 1999, who do not possess the education level prescribed above are deemed to meet the education requirement based on their education, training and/or experience.

Degree equivalency

EXPERIENCE:
• More than two (2) years of experience working as an IM/IT professional in one or more of the following areas:
a. Client Support Services such as help-desk or desk-side support
b. Client Relationship Management or Project Management or Planning/Reporting
c. Information Management: Data Management or Information Management Systems or Web and Forms Management
d. Enterprise Architecture domains, including business, data/information, security, application or technical

• Experience within the past four (4) years in a leadership role on at least two IM/IT projects, initiatives or teams.

• Experience in working closely with clients to identify their IM/IT needs and develop solutions.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Education:
A diploma or degree from a recognized post-secondary institution with specialization in computer science, information technology, information management or other specialization relevant to the position to be staffed.

Note: In addition to the Essential Qualifications, there are other qualifications that could be an asset to possess for each distinct position. In your application, you will be asked to select which stream(s) you are interested in and an asset questionnaire based on the stream(s) selected will be sent to candidates at a later date.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
(English Essential, French Essential, BBB/BBB, CBC/CBC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

COMPETENCIES:
• Analytical Thinking
(proficiency level 3) Interpreting, linking and analyzing information to understand issues.
• Change Leadership
(proficiency level 3) Managing, leading and enabling the process of change and transition while helping others deals with their effects.
• Client Focus
(proficiency level 3) Identifying and responding to current and future client needs; providing service excellence to internal and external clients; ensuring the use of information and services that are barrier-free and accessible for persons with disabilities.
• Initiative
(proficiency level 3) Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Addresses imminent issues or opportunities.
• Communication (written and oral)
(proficiency level 3) Listening to others and communicating in an effective manner that fosters open communication.
• Team Leadership
(proficiency level 3) Leading and supporting a team to achieve results. Ability to prioritize and multi-task.

The following may be applied / assessed at a later date (may be needed for the job)

In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, Persons with a Disability, Visible Minorities and Women.

Conditions of employment

Secret security clearance
Ability and willingness to work overtime (may vary by position)
Ability and willingness to travel (may vary by position)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Applications submitted by email will not be accepted. You must apply through the "Apply online" link below. Persons are entitled to participate in the appointment process in the official language(s) of their choice. Applicants are asked to indicate their preferred official language(s) in their application.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

By applying to this process, you consent to your personal information being shared with other government departments interested in staffing similar positions.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications. Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

You must meet all essential qualifications in order to be appointed to a position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification, if applicable.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates. A written examination and an interview will be administered. Reference checks will be sought. Proof of your education credentials will be required at a later date.

Second language evaluation (SLE):
If you have valid SLE results, you will be asked to provide proof.
If you need to be retested (reading, writing or oral), you will be scheduled.
If you have never had a second language evaluation, you will be scheduled for the reading and writing tests. If you are successful on the reading and writing, then you will be scheduled for an oral evaluation.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.