Social Support Clerk

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Intent of the process

Note: This is a re-advertisement of selection process number 18-IAN-EA-BH-AB-T8-310569 with a change to Who can apply.
• If you received an email indicating that you were screened out of the area of selection on this previous process, you may reapply to this poster.
• New applications for all other candidates who previously applied to process 18-IAN-EA-BH-AB-T8-310569 will not be considered as the assessment tools are the same; therefore your previous results/status will be carried forward.

A pool of qualified candidates may be established and used to staff similar permanent and/or temporary vacancies in Edmonton, Alberta.

Pool could be used for acting appointments under exceptional circumstances to protect employee’s indeterminate status.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 2,000 words (maximum) "Your cover letter will be used as the primary source to confirm you have the experience requested below. We encourage you to take your time and provide specific details and concrete examples that will allow us to understand the complete depth and breadth of your experiences. Try to include information on where, when and how you gained each experience you are explaining as the assessment board cannot make any assumptions."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternatives.

NOTE:
Acceptable experience and/or training in a field relevant to positions in the group is required when the education qualification specified for the position being staffed is a secondary school diploma or approved employer alternatives.

Degree equivalency

EXPERIENCE:
Experience providing client services either in person, by phone or by email.

Experience working with computerized databases and financial systems.

Experience in providing administrative support.

Experience performing data entry, manipulation, verification or retrieval in an automated system or software such as spreadsheets or databases.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience working with First Nation clients.
Experience in dealing with internal complex issues with clients.
Experience applying administrative policies, procedures or directives.
Experience in preparing documents in Microsoft Word and presentations in PowerPoint.
Experience generating reports from statistics and/or computer-based statistical systems.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE:
Knowledge of advanced Microsoft Excel functions.
Knowledge of issues that Indigenous people face.
Knowledge of Indigenous Services Canada programs and services offered to Aboriginal people.

ABILITIES:
Ability to prepare MS Excel spreadsheets.
Ability to research information, verify data, forecast and prepare specific reports for program analysts.
Ability to communicate effectively orally and in writing.
Ability to manage multiple tasks to meet critical deadlines.
Ability to plan, organize, and prioritize in an environment of competing priorities.

PERSONAL SUITABILITY:
Reliability.
Adaptability.
Judgement.
Initiative.
Teamwork.
Attention to Detail.

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:
Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population we serve. In support of our strategy to achieve our employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: Women, Aboriginal Persons, Visible Minorities and Persons with Disability.

OPERATIONAL REQUIREMENTS
Willingness to travel (including occasional trips overnight), as required.
Willingness to work overtime and variable hours on short notice, as required.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Persons are entitled to participate in the appointment process in the official language of their choice.

On-line applications are strongly encouraged in order to take advantage of the many benefits of using the electronic recruitment system. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605. If you are unable to apply online, please contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date. Please provide an explanation as to why you are not applying on-line for consideration.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.