Technician IM/IT

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

We strongly encourage applicants to submit their applications on-line.
Following are some of the benefits associated with applying on-line:
• Applicants can create and manage their accounts and apply to job opportunities as long as an internet connection is available.
• Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application.
• Applicants can modify their application/resume at anytime BEFORE the closing date indicated on the job advertisement.

Should you be unable to apply on-line on jobs.gc.ca, please submit your application, quoting the Selection Process Number, to the application contact listed on the poster on or before the closing date.

Candidates must clearly demonstrate IN THE PRE-SCREENING QUESTIONS, using CONCRETE AND DETAILED EXAMPLES, how they meet the education and experience factors listed in the essential and asset qualifications.

Your answers must include where and how you obtained the required education or experience, as well as the period(s) in which you performed the functions of the position(s). Your answer must include the date format of Month-Year to Month-Year.

Resumes may be used as a secondary source to validate the education and the experience described in their answers to the pre-screening question. Failure to provide this information in the requested format will result in your application being rejected.

The pre-screening questions may be used to evaluate the ability to communicate effectively in writing.

“The Government of Canada is committed to building a skilled workforce that is representative of Canada's diversity, which includes the recruitment of Canadian Veterans and releasing Canadian Armed Forces personnel.

We encourage applicants to identify any skills, competencies and/or experiences they acquired through a career with the Canadian Armed Forces. https://www.canada.ca/en/public-service-commission/jobs/services/public-service-jobs/canadianarmedforces-members-veterans.html”

Work environment

IITB's Hub locations outside of the NCR are located in: St-John's, Dartmouth, Charlottetown, Bathurst, Fredericton, St-John (NB), Miramichi, Moncton, Boucherville, Jonquière, Laval, Montréal, Québec, Shawinigan, Belleville, Chatham, Cornwall, London, Toronto, Mississauga, Windsor, Vaughan, Winnipeg, Regina, Edmonton, Calgary and Vancouver.

Intent of the process

A pool of qualified candidates may be established and could also be used to staff similar positions, with various tenures, linguistic profiles, security requirements and/or locations within Distributed Computing, including the following areas: Deployment Services; Remote Desktop services; Access and Capacity Management; Optimisation & Efficiency; On-Site Support; E Workspace; IT Security, and other areas within the Innovation, Information and Technology Branch (IITB).

Positions to be filled: 12

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
ED1: Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE
EX1: Experience providing technical support, coaching, and advice to internal and external clients on IT infrastructure (hardware and software) and services.
AND/OR
Experience configuring, maintaining, and managing desktops/laptops/tablets and networks.

EX2: Experience in handling IT incidents using incident management tools

EX3: Experience supporting Microsoft Windows Operating System (Windows7 and/or Windows8 and/or Windows10)

EX4: Experience supporting Microsoft Office suite (Office Suite 2010 or more recent)

*EXPERIENCE refers to a depth of experience in the IT field that would normally be acquired over a period of six (6) months or more within in the last two (2) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual - Imperative (BBB/BBB)
English Essential
French Essential

Information on language requirements

KNOWLEDGE
K1: Knowledge of general technical practices and IT processes in a Distributed Computing Environment.

COMPETENCIES
CO1: Results Orientation
CO2: Teamwork
CO3: Client focus

ABILITIES
A1: Ability to communicate effectively orally.
A2: Ability to communicate effectively in writing.
A3: Ability to analyze problems, identify options and generate practical solutions.
A4: Ability to plan, organize and prioritize work

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EXPERIENCE
AEX1: Experience with Remedy Incident Management tool (ie – Service Request Management Information System (SRMIS))

AEX2: Experience in common network administration tools:
- ADUC (Active Directory Users and Computers)
- EMC (Exchange Management Console)
- YDuck

AEX3: Recent experience in providing remote support in a virtual environment

AEX4: Experience in Scripting with Powershell and SQL queries is an asset

AEX5: Experience with programming languages/Tools

AEX6: Experience in identifying issues with software releases

AEX7: Recent experience in providing support in IT Security Operations Team

AEX8: Recent experience in performing vulnerability assessments

AEX9: Experience in security incidents management and recommend or implement corrective action.

AEX10: Experience in the development of security requirements, specifications and safeguards

AEX11: Recent experience in the development, maintenance and interpretation of security documentation

AEX12: Experience in building and maintaining reports with Excel (moderate to advanced level)

KNOWLEDGE
AK1: Knowledge of SharePoint

AK2: Knowledge of SharePoint Designer

AK3: Knowledge of MS Word

AK4: Knowledge of Basic Information Management and Record Keeping practices.

AK5: Knowledge working with Microsoft’s System Centre Configuration Manager (SCCM) administration and support

AK6: Knowledge working with ESDC’s Desktop Software Release Process

AK7: Knowledge of the programming language
.NET (VB.NET, C# and/or ASP.NET)
T-SQL or PL/SQL (MS SQL Server or Oracle)
Web Services (XML/WSDL/SOAP/REST/XSLT)

AK8: Knowledge of Javascript / jQuery

AK9: Knowledge of Accessibility (Web experience toolkit (WET))

AK10: Knowledge of Team Foundation Server (TFS)

AK11: Knowledge of business process documentation and redesign

ORGANIZATIONAL NEEDS
At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Conditions of employment

CONDITIONS OF EMPLOYMENT
May require Overtime
May require Travel

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT. WE WILL ONLY CONTACT THOSE CANDIDATES SCREENED INTO THE PROCESS.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

A situational exercise may be administered.

No informal discussions will be held.

You must provide proof of your education credentials.

Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate. For more information, please see the Canadian Information Centre for International Credentials (CICIC) at http://www.cicic.ca/927/identifytheorganization-responsible-for-recognition.canada.

Testing/interviews will be conducted at locations of the employer's choice and may
require candidates to travel to the test/interview location.

TRAVEL RELATED TO THE SELECTION OR APPOINTMENT PROCESS: Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Please note that within the context of this selection process, travel costs or travel expenses will not be reimbursed.

An assignment, secondment, or acting appointment requires approval of your supervisor.

Indeterminate employees at the same group and level or equivalent may be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

Persons are entitled to participate in the appointment process in the official language of their choice.

You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

The essential qualifications that are listed in the statement of merit criteria are mandatory. A pass mark will be established for each. Applicants may be appointed to the position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. In the event that there are as many applicants who meet the essential qualifications as there are vacancies, the manager may decide not to assess
some or all of the asset qualifications.

Pass marks will be established for each qualification. However, achieving the pass mark is not a guarantee of an appointment or that candidates will be put through the next stages of the assessment process. A cut-off score or a top-down approach may be used at any step if there is a sufficient number of candidates to meet immediate and anticipated staffing needs.

Candidates will be contacted by email and it is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your entire responsibility to inform us at all times of any changes regarding your contact information.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.