Program Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Employment and Social Development Canada (ESDC), including the Labour Program and Service Canada is building a stronger and more inclusive Canada, to support Canadians in helping them live productive and rewarding lives and improving Canadians' quality of life. From parents who are investing in their children’s education, to engaging in a national process to make Canada more accessible and inclusive for persons with disabilities, to post-secondary students who have access to increased grant funding to pay the costs of education, to seniors who have a greater sense of economic security, to Old Age Security eligibility and providing Employment Insurance to those who need it, ESDC, we are there for Canadians at all stages of life.

No cover letter is required; candidates must ANSWER THE SCREENING QUESTIONS, by clearly demonstrating they meet essential qualifications relative to education and experience and asset qualifications, if applicable. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

**The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below.

Persons requiring accommodation preventing them from applying on-line are asked to communicate with the contact person mentioned on this poster, by the closing date at the latest.

Work environment

ARE YOU PASSIONATE AND DEDICATED?
DO YOU STRIVE TO HELP CANADIANS AT EVERY STAGES OF THEIR LIVES?
IF YOU ANSWERED YES, WE WANT YOU!

Did you know that Employment and Social Development Canada was named one of the National Capital Regions top employers in 2018? ESDC continues to strive to hire and motivate employees to contribute and be part of its success. Working at ESDC is making a commitment to all Canadians that you will actively participate in providing leadership through your passion and dedication to support and deliver Employment Insurance, Passports, Canada Pension Plan, old Age Security, Social Insurance Number, Apprenticeship Incentive Grants, Wage Earner Protection Program and many more…

Intent of the process

This process may be used to establish a pool of qualified candidates which could be used to staff similar positions in the department of Employment and Social Development Canada.

Once a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool.

Positions to be filled: 38

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Secondary high school diploma or an acceptable combination of education, training and/or experience

Degree equivalency

EXPERIENCE:
Experience gathering, consolidating and analysing information from multiple sources.
Experience being a member of a project team, working group or committee.
Experience providing information or guidance to the public, colleagues or management (supervisor or manager).
Experience using Microsoft Word, Excel and Power Point
Experience liaising with stakeholders or clients.

Definition of Stakeholders: an individual, group or organization who is impacted by the outcome of the work or project. They have an interest in the success of the work or project, and can be within or outside the organization that is sponsoring the work or project.

NOTE: The experience could come from work, volunteer or academic environments

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATION:
EDUCATION:
Degree from a recognized post-secondary institution.
Certification in Project Management (PMP, Prince 2 or similar)

Degree equivalency

EXPERIENCE:
Experience working in an in-person or processing centre.
Experience using Microsoft Project or Project Server.
Experience interpreting Acts, policies or regulations.
Experience working with databases such as; IBM Cognos environment.
Experience producing reports using programs such as; Excel (Pivot table)
Experience in planning and implementing programs or projects
Experience working in a call centre environment.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative: BBB/BBB - CCB/CCB
English essential

Information on language requirements

ABILITIES:
Ability to work under pressure and manage competing priorities.
Ability to provide administrative support.
Ability to successfully communicate orally.
Ability to successfully communicate in writing.

PERSONAL SUITABILITIES:
Working effectively with others.
Client Focus.
Dependability.
Showing initiative and being action oriented.
Judgment.

The following may be applied / assessed at a later date (may be needed for the job)

KNOWLEDGE:
Knowledge of ESDC’s mandate and programs.
Knowledge in the application of the Official Languages Act.

ABILITIES:
Ability to develop communication products and content for knowledge repositories in support of service delivery to the public.
Ability to think strategically, analyse issues and propose recommendations.

ORGANIZATIONAL NEEDS:
At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Indigenous person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

OPERATIONAL REQUIREMENTS:
Willing and able to work overtime including weekends on short notice.
Willing and able to work full time.
Willing and able to adjust daily work schedule.
Willing to relocate.

Conditions of employment

Reliability Status security clearance - Some positions may require Secret Clearance.

Please be aware that as part of personnel security screening requirements (condition of employment), if selected for appointment and if you have lived outside of Canada during the past five years, you will be requested to provide proof of all residence(s) outside of Canada when completing the Personnel Security Consent and Authorization form (some examples of documentation that may be used as proof of residence include, but are not limited to, university transcript, hydro bill, visa/passport stamp, a letter of good conduct from an embassy).

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Candidates will be contacted by email and it is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your entire responsibility to inform us at all times of any changes regarding your contact information.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Candidates who are screened in will be invited to complete a written exam between July 9 and August 3rd, 2018. Candidates who are successful on the written component will be interviewed between September 10 and October 30th, 2018.

A situational exercise may be administered.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Acknowledgment of receipt of applications will not be sent; we will only contact candidates who will be successful at the screening process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.