Senior program advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

No cover letter is required; candidates must ANSWER THE SCREENING QUESTIONS, by clearly demonstrating they meet essential qualifications relative to education and experience and asset qualifications, if applicable. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications

**This process is being carried out in conjunction with selection process number: 2018-CSD-IA-NHQ-14610. For all of the common qualifications, the same assessment tools will be used. Should you apply on more than one process, you will be assessed for all common qualifications with the same assessment tools that will be applied towards the processes mentioned above. A separate pool of qualified candidates will be established for each process. Please note that the area of selection is different from one process to another. It’s important to demonstrate how you meet the criteria that may be used for pre-screening for each process for which you would like to apply.

***The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below.

Persons requiring accommodation preventing them from applying on-line are asked to communicate with the contact person mentioned on this poster, by the closing date at the latest.

Employment and Social Development Canada (ESDC), including the Labour Program and Service Canada is building a stronger and more inclusive Canada, to support Canadians in helping them live productive and rewarding lives and improving Canadians' quality of life. From parents who are investing in their children’s education, to engaging in a national process to make Canada more accessible and inclusive for persons with disabilities, to post-secondary students who have access to increased grant funding to pay the costs of education, to seniors who have a greater sense of economic security, to Old Age Security eligibility and providing Employment Insurance to those who need it, ESDC, we are there for Canadians at all stages of life.

Work environment

ARE YOU PASSIONATE AND DEDICATED? DO YOU STRIVE TO HELP CANADIANS AT EVERY STAGES OF THEIR LIVES? IF YOU ANSWERED YES, WE WANT YOU!

Did you know that Employment and Social Development Canada was named one of the National Capital Regions top employers in 2018? ESDC continues to strive to hire and motivate employees to contribute and be part of its success. Working at ESDC is making a commitment to all Canadians that you will actively participate in providing leadership through your passion and dedication to support and deliver Employment Insurance, Passports, Canada Pension Plan, old Age Security, Social Insurance Number, Apprenticeship Incentive Grants, Wage Earner Protection Program and many more…

Intent of the process

The purpose of this process is to staff positions within the Citizen services Branch and the Program Operations Branchor Department]. A pool of qualified candidates will be established and may also be used to staff similar positions with various tenures and locations within Employment and Social Development Canada.

Once a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool.

Positions to be filled: 40

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary high school diploma or an acceptable combination of education, training and experience.

Degree equivalency

Experience in the planning or implementation or delivery of Programs OR services OR projects.

Experience liaising with various stakeholders to plan or develop or implement programs OR services OR projects.

Experience in analysing information and preparing written correspondence or reports or PowerPoint presentations or notes or briefing materials to present for decision or information.

Experience leading OR actively participating in working groups/committees.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Degree from a recognized post-secondary institution.

Project Management Professional credential.

Degree equivalency

Experience with good results in managing, leading or delivering services or programs or projects in a constantly changing/evolving environment.

Experience using Microsoft Project or Project Server.

Experience in providing communications services (products, projects, knowledge repositories) that support service delivery to the public

Experience in developing costing models to support partnership or service level agreements or service delivery.

Experience in managing and monitoring budgets.

Experience supervising human resources.

Experience in the application of the Official Languages Act.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative
Bilingual imperative CBC/CBC, CCC/CCC

Note: Under exceptional circumstance, non-imperative appointment may be considered but the priority will be given to candidates who meets the linguistic profile

Information on language requirements

ABILITIES

Ability to think strategically, analyze issues and propose recommendations to manager level and above.
Ability to manage multiple priorities.
Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to work well under pressure.

PERSONAL SUITABILITY

Working effectively with others.
Dependability.
Showing initiative and being action-oriented.
Attention to detail.
Judgment.
Client Focus

The following may be applied / assessed at a later date (may be needed for the job)

ABILITY

Ability to manage a project.

Ability to analyze complex business situations, identify issues, make assumptions and develop work plans for the management of service, initiatives or project activities in a service delivery environment.

ORGANIZATIONAL NEEDS

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Indigenous person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

OPERATIONAL REQUIREMENTS

Willing and able to work overtime including weekends on short notice.
Willing and able to travel on occasion.
Willing and able to work full time.
Willing and able to adjust daily work schedule.
Willing to relocate.

Conditions of employment

Security: Enhanced Reliability – Some positions may require Secret Clearance.

Please be aware that as part of personnel security screening requirements (condition of employment), if selected for appointment and if you have lived outside of Canada during the past five years, you will be requested to provide proof of all residence(s) outside of Canada when completing the Personnel Security Consent and Authorization form (some examples of documentation that may be used as proof of residence include, but are not limited to, university transcript, hydro bill, visa/passport stamp, a letter of good conduct from an embassy).

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Candidates will be contacted by email and it is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your entire responsibility to inform us at all times of any changes regarding your contact information.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Candidates who are screened in will be invited to complete a written exam between July 9 and August 3rd, 2018. Candidates who are successful on the written component will be interviewed between September 10 and October 30th, 2018.

A situational exercise may be administered.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Acknowledgment of receipt of applications will not be sent; we will only contact candidates who will be successful at the screening process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.