CS-01 Support-Technicians & Programmers (Anticipatory / Amendment to the closing date)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Work environment

The CGC is a significant part of Canada’s dynamic and diverse agriculture sector. We regulate grain handling in Canada, set grain standards and conduct grain research. As a small but high-performing and creative organization, we strive to provide high-value IM/IT services to our clients and live our values of Excellence, Integrity, Respect and Accountability.

Our office is located at 303 Main Street in downtown Winnipeg, close to countless amenities found at Winnipeg Square, the Forks, St. Boniface and the Exchange district. Take advantage of our Employee and Family Assistance program, walking club and ad-hoc fitness classes onsite or discounted memberships at GoodLife Fitness.

Intent of the process

This process may be used to staff two specializations of CS-01 positions.

Stream 1 is for Support-Technicians, Infrastructure/Operations
Stream 2 is for Programmers, Applications Development

A pool of qualified or partially qualified candidates may be established and may be used for similar indeterminate, specified period employment, acting appointments, assignments, secondments or deployments.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is a recognized educational institution (e.g., community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two (2) years of a post-secondary program at the institution.

Degree equivalency

EXPERIENCE:
-Experience in providing advice and guidance to users with varying degrees of computer knowledge.
-Experience in providing a variety of IT support services (e.g. maintenance, troubleshooting problems).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION:
-Graduation with a degree from a recognized post-secondary institution in computer science, engineering, information technology, information management or any other field related to the positions to be staffed.

CERTIFICATIONS and TRAINING (Applicable to Stream 1 only):
-ITIL Foundation Certification;
-Microsoft MCSE Certification;
-CompTIA A+, Network+ or Security+ Certification;
-Cisco ICND1 & 2 certification;
-Citrix Certifications or training;

Degree equivalency

EXPERIENCE (Applicable to Stream 1 only):
-Experience in providing first level IT support services to clients on-site and remotely.
-Experience in supporting applications (including Microsoft Office) in a networked
Microsoft Windows environment.
-Experience providing user support and troubleshooting for end-user and mobile devices
such as thin clients, Blackberries, Chromebooks and laptops.
-Experience providing support for peripheral devices such as network printers,
multifunction printers including installation and configuration.
-Experience providing computer related technical support in a scientific laboratory
environment.
-Experience working independently with minimal supervision and/or in a virtual team
environment.
-Experience providing video conference support to clients including Cisco WebEx or
Cisco Collaboration Meeting Room technologies.
-Experience in Windows or Microsoft PowerShell scripting.
-Experience providing patch management support including the use of Microsoft WSUS.
-Experience providing security incident handling and response.
-Experience supporting remote office locations including Cisco Meraki VPN or Citrix
Remote Access technologies.
-Experience creating detailed technical documentation, network diagrams using
Microsoft Visio or other similar tools.
-Experience providing support in a Cisco Meraki network environment.
-Experience providing support in a virtual desktop infrastructure and/or published
application environment including Citrix XenDesktop or Citrix XenApp technologies.

EXPERIENCE (Applicable to Stream 2 only):
-Experience developing or maintaining C# applications using Visual Studio.
-Experience developing or maintaining Sybase PowerBuilder applications.
-Experience writing Transact-SQL (T-SQL) code for Microsoft SQL Server 2008 or higher
databases.
-Experience as a programmer on a software development project team in a corporate
environment.
-Experience in providing application development maintenance and support.
-Experience in analyzing and resolving application software issues.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
-Bilingual Imperative BBB/BBB
-English Essential

Information on language requirements

KNOWLEDGE:
-Knowledge of IT security principles and practices.

BEHAVIOURAL COMPETENCIES:
-Demonstrating Integrity and Respect
-Thinking Things Through / Analytical Thinking
-Client Focus
-Communication (Oral and Written)
-Continuous Learning
-Working Effectively With Others / Teamwork
-Showing Initiative and Being Action-Oriented

ABILITIES and SKILLS:
-Ability to ensure adequate technical safeguards to protect IT services.
-Ability to perform testing using a systematic approach.
-Ability to analyze and resolve IT issues (e.g. software incidents, hardware problems).

The following may be applied / assessed at a later date (may be needed for the job)

KNOWLEDGE (Applicable to Stream 1 only):
-Knowledge of computer networks, hardware, peripherals, operating systems and software.
-Knowledge of Microsoft Windows Server, Client and Office products.
-Knowledge of Helpdesk and Incident Management practices.

ABILITIES and SKILLS (Applicable to Stream 2 only):
-Ability to write and modify code by using best software development practices
-Ability to write Transact-SQL (T-SQL) for querying and updating databases

OPERATIONAL REQUIREMENTS:
-Willingness and ability to work overtime on weekend and evenings occasionally, sometimes with short notice.
-Ability to lift up to 20 kilograms (Applicable to Stream 1 only).

Conditions of employment

Reliability Status security clearance

-Willingness and ability to travel occasionally.
-Willingness and ability to work overtime on weekend and evenings occasionally, sometimes with short notice.
-Willing and able to be on call as required.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Only applications submitted online using the ‘Apply online’ button above will be considered.

You will be asked to complete a screening questionnaire when you apply online. Please clearly demonstrate in your screening questionnaire how you meet the education and experience criteria. You must provide concrete examples that illustrate how you meet the requirement.

A cover letter is not required as the screening questions will be used for screening purposes.

Confirmation of receipt of applications will not be sent by Canadian Grain Commission; only candidates successful in the screening process will be contacted.

Please note that candidates will be responsible for all travel costs related to this selection process.

Communication for this process will be sent via email. All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

In order to manage the number of applications in the selection process, management may use top-down consideration of scores at various steps in the process, to determine the number of candidates who will be further considered in the process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.