Support Technician, Infrastructure Operation

Update: The closing date for applying for the following selection process was extended until May 16, 2018.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

*** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED ***

All job applications must therefore be submitted through the jobs.gc.ca site.
To submit an application online, please select the button "Apply Online" below.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605 prior to the closing date.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

Work environment

These positions are located at 1200 Vanier Parkaway, Ottawa.

Commons services:
•Performs analysis, configuration, integration, maintenance and support of in-house and commercial off-the-shelf applications;
•Provides enterprise access and identity management services, which includes PKI, PMI and access control;
•Provides integrated managed and standardized enterprise computing and workplace technology device platforms.

Intent of the process

The immediate need is to staff five (5) positions on an indeterminate basis, with a linguistic profile of English essential and an RCMP Top Secret security clearance.

A pool of candidates may be established and may be used to staff similar positions within the RCMP in the National Capital Region on an indeterminate or specified period (including term, acting, or assignment) basis, with various linguistic profiles and various RCMP security clearances.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Notification regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Should a Public Service (PS) employee be found qualified and selected for appointment, notification regarding the PS appointment will be posted accordingly on www.jobs.gc.ca.

(SEE OTHER INFORMATION)

Positions to be filled: 5

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed OR an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
-Experience in providing technical support to clients and colleagues.
-Experience trouble shooting issues with desktop, browser, and IT infrastructure components.
-Experience participating in discussions with stakeholders to explain issues of a technical nature and to resolve technical issues.
-Experience writing technical documentation.

* Experience is defined as a minimum of 2 years work experience within the last 5 years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:
EXPERIENCE:
-Experience working in an analyst support role within an Access and Identity Management environment.
-Experience dealing with clients in support of IM/IT systems.
-Experience in leading short-term projects.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE:
-Knowledge of policies related IT Security.

ABILITIES:
-Ability to research, analyse, resolves and document complex* issues.
-Ability to communicate effectively in writing.
-Ability to communicate effectively orally.
-Ability to plan, organize and set priorities.

“Complex issue” is defined as having many areas of expertise requiring the employee to explain to management the core or the sequence of the issue.

PERSONAL SUITABILITY:
-Client Service Orientation
-Dependability
-Effective Interpersonal Skills
-Initiative

The following may be applied / assessed at a later date (may be needed for the job)

KNOWLEDGE:
-Knowledge of Certificate Policy Statement for Public Key Infrastructure.

OPERATIONAL REQUIREMENTS:
-Must be willing and able to work rotational on-call as part of the on-call team.
-Must be willing and able to work overtime when required and on short notice.

Conditions of employment

Top Secret security clearance - RCMP Top Secret security clearance:
All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Candidate must clearly demonstrate in their resume that they meet the education and experience requirements. Failure to provide sufficient information will result in the candidate being screened-out.

Candidates must obtain the required pass mark for each qualification in order to be given further consideration in the selection process.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

Candidates from outside the federal public service will be required to pay for their own travel and relocation expenses.

Random selection may be used to identify which applicants will be assessed in this appointment process.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail address for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews).

Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Written test(s) may be administered.

Interview may be conducted.

Reference checks may be conducted.

Candidates must meet all of the essential qualifications noted in the Statement of Merit Criteria to be appointed to a position. A candidate may be appointed to a position even though she/he does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person appointed.

Your resume must clearly demonstrate how you meet the requirements.

We thank all of those who apply. Only those selected for further consideration will be contacted.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.