PRIME Transcription Services & Client Support

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE “GC JOBS” SITE. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

You must provide proof of your Canadian Citizenship. The original of one of the following documents must be provided for verification:
• Provincial or territorial birth certificate
• Naturalization certificates (issued prior to Jan. 1, 1947)
• Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977)
• Certificates of Retention
• Citizenship certificates
• Citizenship card
• Valid Canadian Passport

Work environment

This position is located in a law enforcement environment which includes regular contact with uniformed and armed police officers.

Intent of the process

The immediate need is to staff four temporary positions. A qualified group of candidates may be identified and may be used to staff future vacancies (including similar positions, on a term or indeterminate basis, at full or part time hours) located in “E” Division Headquarters, Surrey, BC. Once established, the qualified pool will be valid for a period of one year and may be extended.

Please be advised that successful candidates who have accepted a term offer as a result of this process will not be considered for another term position in any other locations until they inform us of their availability one (1) month before the end of their term appointment. They will, however, be considered for an indeterminate appointment at their preferred work location(s) as identified on their application.

Candidates who have accepted an indeterminate offer as a result of this process will be removed from the qualified pool for future consideration.

Positions to be filled: 4

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A secondary school diploma OR employer-approved alternatives.

* The employer-approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
1. Experience working in PRIME Records Management System.

2. Experience in providing client support (e.g. troubleshooting and resolving client inquiries/issues.)

3. Experience in using Microsoft Word.

4. Experience in using Microsoft Excel.

5. Experience in researching procedures.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
1. Knowledge of the PRIME Records Management System.
2. Knowledge of the theories, principles and practices of Information Management.
3. Knowledge of RCMP organization and mandate.

Abilities:
1. Ability to communicate effectively orally.
2. Ability to communicate effectively in writing.
3. Ability to research, analyse, interpret information and make recommendations.
4. Ability to plan, organize and effectively address priorities.

Personal Suitability:
1. Team Work
2. Initiative
3. Dependability
4. Client Service Orientation

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:
• In support of achieving a representative workforce, consideration may be given to candidates who have self-identified as a member of one or more of the following designated groups: women, members of visible minorities, aboriginal peoples and persons with disabilities.
• Preference may be given to RCMP employees impacted/affected by work force adjustment.

Conditions of employment

1. Enhanced Reliability Status
2. The Centralized Transcription Unit operates on a 24/7 basis. Shift work required including working weekends and statutory holiday.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put “see resume” in the space provided to answer the questions.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Assessment Board.

Candidates must obtain the required pass mark for each qualification in order to be given further consideration in the selection process.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Top down and/or random selection methods may be used to identify which applicants will be assessed or appointed in this appointment process.

Candidates will be required to provide supervisory references. Candidates who are unable to provide the requested references may be found not qualified should the selection board determine that they are unable to complete its assessment of the candidate.

For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Successful candidates will have to obtain, as a minimum, an Enhanced Reliability Status security clearance prior to appointment and throughout the tenure of their employment. In some cases/positions, a Secret Security Clearance may also be required. The process to obtain a security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Acknowledgment of receipt of applications will not be sent. We will only contact those who are being considered further.

Candidates from outside the federal public service will be required to pay for their own travel and relocation expenses.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.