Technical Advisor, Infrastructure / Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Intent of the process

A pool of fully qualified candidates may be established to staff similar or identical positions within Elections Canada with various tenures (indeterminate, specified periods) and with various linguistic profiles.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

NOTA: Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

or

At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met via this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Recent* experience in providing technical advice and guidance to management or colleagues or clients as a subject matter expert in the support of IT Infrastructure operations.

Recent* and significant** experience in providing technical leadership in the support of IT Infrastructure operations.

Recent* and significant** experience in working on complex IT issues, making recommendations, and implementing new technologies.

Recent* experience in delivering services to clients in an IT environment.

The following will be applied / assessed at a later date (essential for the job)

English or French

Information on language requirements

Knowledge of tools and IT best practices used in the maintenance and support of an IT Infrastructure environment.

Knowledge of recent in IM/IT industry trends or important initiatives.

Thinking things through
Client Focus
Creative Thinking
Teamwork

Ability to analyze complex issues, formulate options and make recommendations

Ability to plan, organize and prioritize work in order to meet tight deadlines.

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

The following may be applied / assessed at a later date (may be needed for the job)

University Degree in an IM/IT discipline.

Degree equivalency

Possession of one or more relevant professional certification that applies to an IM/IT position.

Recent* experience representing a team or sector at meetings with internal/external clients; vendors; committee; or working groups.

Recent* experience in preparing cost estimates for the purchase of components or services required for IT Infrastructure operations.

Significant** experience in the planning, delivery or maintenance of networking and telephony solutions in one or more of the following areas:
- fixed networking (LAN/MAN/WAN)
- mobile networking (3G/4G/LTE)
- telephony (IVR/VRS/ACD/VoIP) solutions.

Recent* and significant** experience in the operations of one or more of the following areas:
- fixed networking (LAN/MAN/WAN)
- mobile networking (3G/4G/LTE)
- telephony (IVR/VRS/ACD/VoIP) solutions.

Recent* and significant** experience supporting and maintaining IT networks.

Recent * experience engineering, provisioning, implementation or hardening of server systems.

Recent* and significant**experience architecting, engineering, designing of solutions and implementation of workplace technology.

*Recent is defined as an experience having been acquired within the last five (5) years

**Significant is defined as the depth and breadth of experience normally associated with full-time performance of duties for a period of approximately two (2) years

Knowledge of Local Area Network (LAN), Metropolitan Area Network (MAN), Wide Area Network (WAN), and mobile networking (3G/4G/LTE) technologies and how they are applied to a geographically dispersed government of Canada department.

Knowledge of telephony and contact centre technologies including Interactive Voice Response (IVR), Voice Recognition System (VRS), Automated Call Distribution (ACD), and /or Voice over IP (VoIP).

Knowledge of processes in the Information Technology Information Library (ITIL).

Elections Canada is committed to meeting its employment equity objectives. In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following employment equity groups: Women, Visible Minorities, Persons with Disabilities, Aboriginal Peoples.

1) Willingness and ability to work overtime on as when needed and on short notice.
4) Willingness and ability to work according to a variable schedule

Conditions of employment

1) Consent to observe strict political impartiality and neutrality for the duration of employment.

2) Willingness and ability to work overtime on as when needed and on short notice.

5) Willingness and ability to work according to a variable schedule

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.