Manager, Environmental Support Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Important messages
In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES WHICH DEMONSTRATE, how they meet the education requirement and the experience factors listed in the essential qualifications and asset qualifications. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.

FOR EACH EXPERIENCE CRITERIA, (in 400 words or less), please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and duration for which you exercised the functions; and
3 - Specific details of tasks or projects demonstrating how the experience was acquired and concrete examples.

Résumés will be used as a secondary source to validate the education and/or experience described in the screening questions.

Intent of the process

This process may be used to establish a pool of candidates that may be used to staff similar positions at an identical or equivalent group and level with various official language proficiencies (Bilingual Imperative BBB/BBB, Bilingual Imperative CBC/CBC, Bilingual Imperative CCC/CCC), various security profiles (Reliability Status, Secret, Top Secret), various tenures (Indeterminate, Temporary) using various staffing mechanisms (Indeterminate appointment, Term appointment, Acting appointment, Deployment, Assignment, Secondment) at Immigration, Refugees and Citizenship Canada and by other departments.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

NOTE:
Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

Degree equivalency

EXPERIENCE
EX1 - *Significant and **recent experience in supervision and day-to-day management of a diverse technical team.

EX2 – *Significant and **recent experience in providing strategic and tactical advice and recommendations, both in writing and orally, to senior management on IM/IT matters.

EX3 - *Significant and **recent experience in developing and implementing IM/IT strategic and operational plans.

EX4 - Experience in working in at least three (3) or more of the following Information Technology Service Management (ITSM) activities:
 Service Strategy
 Service Design
 Service Transition
 Service Operations
 Continual Service Improvement
 Service Desk/Command Center
 Tool Solution Design

EX 5 – Experience in developing human resource and financial plans, executing, controlling and monitoring on those plans.

EX6 - Experience in participating in a major project as a stakeholder, subject matter expert (SME), project manager, developer or other key role.

DEFINITIONS:
*Significant experience is defined as being one in which the person’s primary responsibilities include these duties and refers to the breadth and depth as well as complexity of tasks that could be expected to have been obtained by carrying out the functions at the CS-03 for a minimum period of approximately three (3) years.

**Recent is defined as the experience normally acquired within the last five (5) years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)
Should an insufficient number of qualified candidates who meets the language proficiency at CBC/CBC level, the department may fill their staffing needs with a non-imperative appointment at CBC/CBC level.

Information on language requirements

KNOWLEDGE
K1 - Knowledge of Treasury Board policies/directives related to IM/IT.
K2 - Knowledge of current IM/IT trends as they relate to the Government of Canada’s agenda.

COMPETENCIES
C1 – Effective Interactive Communications
C2 – Written Communication Skills
C3 – Initiative
C4 – Developing Others
C5 – Partnership, Network and Relationship Building
C6 – Team Leadership
C7 – Judgement / Analytical Thinking
C8 – Values and Ethics

ABILITIES
A1 - Ability to lead, plan and control IM/IT complex project activities.

Should an insufficient number of qualified candidates who meets the language proficiency at CBC/CBC level, the department may fill their staffing needs with a non- imperative appointment at CBC/CBC level.

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION
Graduation with a degree from a recognized university with a specialization in computer science, computer engineering, information sciences or other discipline related to the position.

Degree equivalency

OCCUPATIONAL CERTIFICATION
• Information Technology Infrastructure Library (ITIL) Certification
• Enterprise architecture certification (such as TOGAF)
• Siebel Certification
• Microsoft certified Solutions Developer – Application Lifecycle Management (MCSD – ALM)
• PMP Certification
• Computer Information Systems Security Professional (CISSP), as issued by ISC2™
• Certified Business Intelligence Professional (CBIP)
• Certified Information Security Manager (CISM), as issued by ISACA
• Certified Business Continuity Professional (CBCP), as issued by DRI International
• Certified Protection Professional (CPP), as issued by ASIS
• Global Information Assurance Certificate (GIAC), to the Gold or Silver level (as issued by GIAC.org)
• Information Systems Professional (ISP), as issued by CIPS
• Professional Engineers (P.Eng), for any province
• Information Technology Service Management (ITSM)

EXPERIENCE
AEX1 – Experience as part of the Information Technology (IT) management team of a ***complex software development project using an Oracle Siebel Commercial off-the-shelf software product.

AEX2 – Experience as part of the Information Technology (IT) management team of a software development project for a ***high traffic online service for the general public.

AEX3 - Experience in leading and executing major technology releases outside of core business hours while continuing to maintain and monitor mission critical services.

AEX4 - Experience in leading the operational support and maintenance of a government Department or Agency’s mission critical application infrastructure for:
1) A ***complex application, OR
2) A ****high traffic online service for the general public.

AEX5 - Experience, 6 months or longer, in leading the implementation of DevOps, container automation, and automated monitoring mechanisms, including alerts at the infrastructure or application transaction level.

DEFINITIONS:
***Complex is defined as:
a) Geographically distributed across more than one province and/or country
b) Large (2000+) user base;
c) A requirement for high availability and high reliability (24/7 system and 98% availability);
d) A diverse set of technologies that includes real-time data exchanges across multiple heterogeneous systems;

****High traffic is defined as:
a) Over 250,000 named users who have at one time or another accessed the online service(s), and
b) Accessed by 5,000 or more users within a 24 hour period

KNOWLEDGE
AK1 - Knowledge of integration architectural frameworks including service based and enterprise integration.

AK2 – Knowledge of the architectural framework of an Oracle Siebel CRM system.

AK3 - Knowledge of client-server architecture.

ABILITIES
AA1 – Ability to manage.

Operational Requirements:
Ability and willingness to work overtime.
Ability and willingness to work flexible hours.
Ability and willingness to travel.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Receipt of applications will not be sent; only candidates successful in the screening process will be contacted.

IMPORTANT: communication of results in the various staffing stages COULD be done UNIQUELY through your account in the Public Service Resourcing System (PSRS); therefore, you have the responsibility to regularly verify your account in order to be aware of the status of your application.

A valid e-mail address must be provided. The Selection Board will communicate with candidates by e-mail to provide/request information and to invite candidates to attend any portion of the assessment. Please include a valid e-mail address that you check frequently. Please ensure that your email settings are set appropriately. If your email settings are too restrictive, emails from the hiring department may be detected as spam and automatically deleted.

Please note that candidates may be required to meet the asset qualifications for the screening process.

Candidates whose applications are retained for further consideration may be required to travel to attend an interview or for the administration of a test. If you are asked to travel in relation to this appointment process, you should direct any questions you have about travel entitlements to the hiring organization, when contacted, and they will provide you with the necessary information.

Candidates from outside the federal public service may be required to pay for their own travel and relocation expenses.

A written exam may be administered.

Interviews may be conducted.

Reference checks may be conducted.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Candidates will need to provide proof of their education credentials at a later time in the process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/indexe.stm

All job applications must therefore be submitted through the Public Service Resourcing System (PSRS). Following are some of the benefits associated with applying on-line:

1- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
2- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
3- Applicants can verify the status of their applications, at any time.
4- Applicants can be notified electronically of tests or interviews and results.
5- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Applicants with disabilities: If you require a technical aid or an alternative method of assessment to ensure an equitable assessment of your qualifications, please indicate so in your application.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.