Support-Technician, Infrastructure / Operations

Update: The closing date for this job advertisement has been extended.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

NOTES: Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

Degree equivalency

Experience:
• Significant* and recent** experience installing, configuring, maintaining and supporting personal computer hardware, peripherals and software
• Significant* and recent** experience providing coaching on the use of hardware and software to clients both in-person and by phone.
• Significant* and recent** experience in troubleshooting and supporting Windows 7, the Microsoft Office 2013 suite (Word, Outlook, PowerPoint and Excel), and Internet Explorer 10 or later version.

* Significant is defined as the depth and breadth of experience normally acquired over a period of approximately two (2) years.
** Recent refers to experience obtained within the last five (4) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Qualifications - Experience:
• Experience supporting Adobe Acrobat Professional X or later version
• Experience supporting Windows 10 Enterprise.
• Experience supporting and troubleshooting Blackberry or Android smartphones.
• Experience administering Microsoft Windows Server 2008 R2 or later version.
• Experience administering Microsoft SQL Server 2008 or later version.
• Experience administering Microsoft SharePoint 2010 or later version.
• Experience in application development.
• A+ or Microsoft Certification

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
• Advanced knowledge of the Microsoft Office 2013 suite (Word, Outlook, PowerPoint and Excel)
• Advanced knowledge of Microsoft Windows 7 or Windows 8.1
• Knowledge of Network and Server infrastructure in a Windows environment.

Abilities:
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to identify issues, analyze, and make recommendations.
• Ability to diagnose and resolve computer hardware and software problems.
• Ability to establish priorities and resolve problems with minimal supervision.
• Ability to liaise with internal and external stakeholders.

Personal Suitability:
• Effective interpersonal relationships
• Organizational Skills
• Client service focus
• Tact
• Initiative
• Team player

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs:
The organization is committed to establishing and maintaining a representative workforce. Qualified applicants who self-declare as members of a visible minority group, Aboriginal peoples, persons with disabilities and women may be selected for appointment to fulfill organizational needs.

Operational Requirements:
• Willing and able to lift, carry and place heavy objects of up to 50 pounds in a safe manner.
• Willing and able to travel (occasional travel as required with notice).
• Willing to work overtime evenings and on weekends, as required.

Conditions of employment

Secret security clearance

Medical Clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.