Payment Services Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Work environment

A Payment Services Officer provides services to the general public with respect to Employment Insurance benefits. Extensive training and development opportunities will allow you to acquire a comprehensive and up-to-date knowledge of Service Canada's programs and services.
To excel in this position you must be:
- highly motivated,
- a quick learner,
- quality-oriented,
- customer-focused,
- able to thrive in a fast-paced, high-volume environment.
We are looking for candidates who possesses and demonstrate:
- strong communication skills,
- excellent client service skills,
- thinking skills,
- information-gathering and computer-keyboarding skills.
This position may require the use of a headset for prolonged periods, working in an environment that contains background noise and constant exposure to a computer screen.
Work conditions require adapting to change, dealing with stress and dealing with potentially irate clients.

Intent of the process

This selection process will be used to create a qualified pool of candidates and may be used to fill future term or indeterminate vacancies, at full-time or part-time hours, at the Benefits Delivery Services - Employment Insurance in St. John's, NL.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Experience in using technology (e.g. e-mail, Internet and word processing).

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

Candidates must elaborate their answer by providing concrete examples and indicate when and where they obtained this experience. Resumes will be used as a secondary source to validate the experience and examples described.
Failure to provide this information in the requested format may result in your application being rejected.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative BBC/BBC

Information on language requirements

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

*You must clearly indicate your education level. Candidates invited to the assessment stage will be required to bring proof of their education credentials, i.e. a diploma or official transcript (original documents only).

If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job in the public service. The public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, through a recognized credential assessment service.

Failure to produce Canadian equivalency could result in being eliminated from the process.

For more information on how to obtain Canadian equivalency please access the following link www.cicic.ca.

Degree equivalency

Communication (oral)
Communication (written)
Thinking Skills
Verification and Accuracy
Diagnostic Information Gathering
Client Focus
Interpersonal Awareness
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Recent* and significant** experience in determining eligibility and entitlements to government benefits and/or services.

*Recent experience is defined as within the last two years.
**Significant experience is defined as a duration of at least 12 months.

Initiative

Conditions of employment

Reliability Status security clearance

Willing and able to travel for training purposes.
Willing and able to work shift work.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Candidates are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate on their application their preferred official language for each of the following: a) written correspondence, b) written assessment, and c) oral assessment.

Candidates will be contacted by email and it is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your responsibility entirely to inform us at all times of any changes regarding your contact information.

ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT. WE WILL ONLY CONTACT THOSE CANDIDATES SCREENED INTO THE PROCESS.

A variety of assessment tools will be used. You will be advised of these tools at each assessment phase of this process. Reference check(s) will be sought.

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location.

Please note that candidates (including employees of the Public Service ) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

To be considered for a Bilingual Imperative BBC/BBC position, you must already have Second Language Evaluation results at the BBC/BBC level (proof will be required) OR you must be willing to undergo a Second Language Evaluation.

To obtain a copy of the SLE results, candidates may make a request at the following website http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/tst-rslt-examn-eng.htm. For more information on SLE, visit the following web-site: http://www.psc-cfp.gc.ca/ppc-cpp/sle-els/cand-info-cand-eng.htm.

Candidates must meet all of the essential qualifications to be appointed to a position.

If you have a disability that requires accommodation during the selection process, please indicate this on your application and/or resume.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

A security check will be administered and proof of citizenship, education, and at least 2 work references with names, applicable phone numbers and valid email addresses will be required.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Only on-line applications are accepted. Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.

To submit an application on-line, please select the button "Apply Online" below.

PLEASE NOTE: Our intention is to communicate with applicants by e-mail for screening/assessment purposes (including sending invitations for written tests and interviews). "IMPORTANT" It is the responsibility of the Applicant to ensure accurate contact information is provided and updated as required. Applicants who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email). Applicants are strongly encouraged to check their email on a regular basis.

Persons with disabilities preventing them from applying on-line are asked to contact
1-800-645-5605.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.