Helpdesk Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

***Please note that you must answer the screening questions with at least one specific example explaining how you meet every criterion. Failing to do so may results in your application being rejected.***

Intent of the process

The immediate need is to staff one indeterminate position.
A pool of partially qualified candidates will be established and may be used to staff identical or similar positions within Agents of Parliament with various tenures, various security clearance levels and/or various linguistic profiles.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above.

Degree equivalency

EXPERIENCE

E1: Experience configuring and maintaining computer equipment and software in a Windows-based network environment.

E2: Experience troubleshooting computer equipment and software in a Windows-based network environment.

E3: Experience providing technical support in the development, integration, implementation or maintenance of IT infrastructure components such as Local Area Network, Municipal Area Network and Wide Area Network (LAN/MAN/WAN), workstations and servers.

E4: Experience providing support for an electronic document management system such as RDIMS, GCDocs and eDOCS.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

AEDU1: Graduation with a degree from a recognized post-secondary institution with acceptable specialization in a field related to the job.

Degree equivalency

AEDU2: ITIL certification.

AEX1: Recent* experience using Microsoft Active Directory.
AEX2: Recent* experience using a call tracking software.
AEX3: Recent* experience configuring smartphones.
AEX4: Recent* experience using inventory and asset management software.
AEX5: Recent* experience using Microsoft Exchange.
AEX6: Experience configuring and maintaining computer equipment and software in a Linux-based network environment.
Definition:* Recent experience is defined as experience acquired within the last three (3) years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

KNOWLEDGE

K1: Knowledge of technology infrastructure, system configuration and administration and various operating systems.
K2: Knowledge of standards and methodologies for configuring, installing and testing of hardware and software in a computing environment

ABILITIES

A1: Ability to analyse and provide recommendations
A2: Ability to solve problems
A3: Ability to communicate orally
A4: Ability to communicate in writing

PERSONAL SUITABILITY

PS1: Client service
PS2: Interpersonal skills
PS3: Teamwork
PS4: Judgement
PS5: Initiative
PS6: Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Willing and able to work overtime.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Reference checks may be sought.

An interview may be administered.

A test may be administered.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.