SAP Training and Documentation Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

A covering letter is NOT required for this selection process. Candidates must clearly demonstrate, with concrete examples, in the screening questions, how they meet the education and experience qualifications listed.

Please note that any correspondence with our organization (including your application and email correspondence) may be used to assess communication qualifications for this selection process.

Duties

Provide SAP training, support, coaching and end-user support nationally to employees of Agriculture and Agri-Food Canada, Natural Resources Canada, Environment and Climate Change Canada and associated agencies including; Canadian Food Inspection Agency, Canadian Dairy Commission, and Canadian Environmental Assessment Agency.

The ideal candidate can easily adapt to new ways of working in a training services setting. They are flexible when it comes to travel and mobility between training facilities, videoconferencing, and comfortable working in a virtual environment.

Work environment

The work location for this position is in the National Capital Region, on the Central Experimental Farm, building 34 near the Carling Avenue and Maple Drive intersection.

As one of Canada’s Best Diversity Employers, AAFC is proud to celebrate our achievement in creating a diverse, respectful, and positive workplace where all employees are valued and recognized for their unique qualities, ideas, voices and perspectives.

Intent of the process

The immediate need is to staff 2 indeterminate positions.

A pool of qualified candidates may be established and may be used for similar positions with various tenures for the location listed.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or an acceptable combination of education, training and/or experience related to the position.

Degree equivalency

Experience in designing, developing and modifying documentation and reference materials.
Experience providing interactive or demo style training to users.
Experience using Microsoft® Office (Outlook, Word, Excel, PowerPoint).
Experience in delivering presentations to diverse audiences.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CCC/CCC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Knowledge of financial policies and practices and financial systems within the Federal Government of Canada.
Knowledge of Agriculture and Agri-Food Canada (Example: mission, vision and services).

Relationship Building
Team Work
Interactive Communication and adaptability to different audiences
Writing Skills
Planning and Organizing
Client Focus

The following may be applied / assessed at a later date (may be needed for the job)

Experience in writing training materials as well as developing e-learning courses.
Experience creating training material or editing documents using either RWD InfoPak or ANCILE uPerform.
Experience in identifying and analyzing end user needs and requirements.
Experience in providing follow-up training support to users.

Knowledge and/or experience using SAP.

In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, Persons with a Disability, Visible Minorities and Women.

Conditions of employment

Reliability Status security clearance

Ability and willingness to travel.
Ability and willingness to work overtime.
Flexibility with working hours.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Applications submitted by email will not be accepted. You must apply through the "Apply online" link below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Persons are entitled to participate in the appointment process in the official language(s) of their choice. Applicants are asked to indicate their preferred official language(s) in their application.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Second language evaluation (SLE) :
If you have valid SLE results, you will be asked to provide proof.
If you need to be retested (reading, writing or oral) you will be scheduled.
If you have never had a second language evaluation, you will be scheduled for the reading and writing tests. If you are successful on the reading and writing then you will be scheduled for an oral evaluation.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.