Client Account Manager

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the closing date.

APPLICANTS MUST PROVIDE CONCRETE AND DETAILED EXAMPLES TO CLEARLY DEMONSTRATE HOW THEY MEET THE ESSENTIAL QUALIFICATIONS (EDUCATION AND EXPERIENCES) AS WELL AS THE ASSET QUALIFICATIONS (IF APPLICABLE) DURING THE ONLINE APPLICATION PROCESS. Supporting details are also required for each qualification, for example, where the experience was acquired, the extent of the experience and the relevant dates. It is not sufficient to state that the requirement is met or to list current duties. The screening board cannot make any assumptions about the applicant’s experience. Applicants will not be solicited for incomplete or possible missing information. The answers provided to the screening questions will be the main source of information and the curriculum vitae will only be referred to as a secondary source of information. APPLICATIONS THAT DO NOT CLEARLY DEMONSTRATE THAT THE CANDIDATE MEETS THE SCREENING CRITERIA WILL NOT BE GIVEN FURTHER CONSIDERATION.

Work environment

Did you know that Public Services and Procurement Canada was selected as one of Canada's Best Diversity Employers for 2017? We invite you to join an organization that is committed to ensuring an inclusive workplace and respect for all!

Intent of the process

The two (2) positions to be staffed are currently located in Ottawa. However, a pool of partially qualified candidates may be established through this process to staff identical or similar positions with various bilingual language requirements, security requirements and tenures (indeterminate or term) within Public Services and Procurement Canada (PSPC).

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
EDU - A secondary school diploma or an acceptable combination of education, training and/or work experience related to the position.

Degree equivalency

EXPERIENCE:
EX1 - Significant* experience in developing and implementing strategies, action plans or initiatives for government or private sector programs.
EX2 - Significant* experience in providing strategic advice and recommendations including written analysis and reports to senior management.
EX3 - Experience in making presentations to large groups and senior management.
EX4 - Significant* experience in establishing and maintaining relationships with clients and/or stakeholders.
EX5 - Experience in solving complex issues through negotiations with clients and/or stakeholders.

*Significant is defined as the depth and breadth of experience normally associated with performance of duties for a period of at least five (5) years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

KNOWLEDGE:
K1 - Knowledge of project management principles and practices.
K2 - Knowledge of Treasury Board and National Joint Council directives, guidelines and policies which concern Government of Canada travel.

ABILITIES:
A1 - Ability to analyze and synthesize complex information to provide advice and recommendations.
A2 - Ability to work effectively under pressure within tight deadlines and competing priorities.
A3 - Ability to prepare documents intended for senior management.
A4 - Ability to communicate effectively in writing.
A5 - Ability to communicate effectively orally, including making *oral presentations.
*Will be evaluated through a public speaking exercise and at interview.

PERSONAL SUITABILITIES:
PS1 - Excellence
PS2 - Judgement
PS3 - Reliability
PS4 - Thoroughness
PS5 - Strategic Thinking
PS6 - Client Service Competency

OPERATIONAL REQUIREMENTS:
Willing and able to work overtime as required.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:
AEDU - Post-secondary education in a field related to the position.
AEX1 - Experience working in the travel industry or in a travel related field.

Degree equivalency

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

(1) Acknowledgment of receipt of applications will not be sent. We will only contact candidates selected after the screening phase (based on the answers provided at the screening questions) for further assessment.

(2) Communication for this selection process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates should also include an email address that accepts email from unknown users (some email systems block these types of emails).

(3) The pre-screening questions may be used to evaluate the ability to communicate effectively in writing.

(4) A written test may be administered.

(5) An interview may be administered.

(6) Reference checks may be sought.

(7) LEAVE/ABSENCES DURING THIS SELECTION PROCESS: It is the responsibility of the candidate to notify the departmental contact of any pre-approved leave throughout the duration of the selection process in order to facilitate scheduling of evaluations. One (1) alternate date will be possible only if requested for the following reasons: 1) Medical reasons with doctor’s certificate 2) Death in your immediate family 3) Confirmation of pre-approved travel plans or training plans (made before the advertisement posting date) 4) Religious reasons or another reason that is considered reasonable by the assessment committee.

(8) Original proof of your education will be requested and must be provided during the selection process in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the selection process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

(9) Candidates may be asked to provide proof of Canadian citizenship.

(10) Candidates must meet the essential qualifications to be appointed to a position.

(11) Asset qualifications may be used at the screening stage or at any stage during the selection process.

(12) Candidates are entitled to participate in the appointment process in the official languages of their choice.

(13) Candidates will be responsible for all travel costs associated to the evaluations required by this selection process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.