Technical Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Duties

The hired candidate:

Audits, analyses and processes specified aircraft, mobile, ship and High Frequency land station radio authorization applications submitted by clients, to determine applicant eligibility, compliance with the Radiocommunication Act and applicable regulations, standards, policies and directives, and issues associated radio station licences. Also, ensures the accuracy of fees submitted.

Provides support to Spectrum Management Officers (SMO's) by preprocessing all categories of radio communication systems including broadcasting and microwave applications and transfers the applications to the SMO's. Reviews and imports applications from the online Spectrum Management System. Performs technical audit and general data entry.

Provides a range of administrative, materiel management and financial services in support of Spectrum operations in a district office.

Answers general queries from clients and provides general advice, recommendations and direction about Spectrum Management & Telecommunications programs, services such as online Spectrum Management System and financial accounts.

Co-ordinates the unpaid account program by reviewing unpaid accounts, initiating contact phone calls and recommending directed investigations.

Updates and maintains various local, regional and national technical databases. Retrieves information from databases for the purpose of generating reports and provides these reports to the SMO's for spectrum management activities, to external clients for information, and to management for analysis and planning. Audits the accuracy of information in these databases and prepares reports detailing data for correction and distribution.

Recommends refunds or debt write-offs on client accounts in accordance with applicable provisions of the Financial Administration Act (FAA) and associated debt write-off regulations.

Receives complaints of radio interference from clients, conducts client interviews and database and file research, and for non-complex investigations, offers possible solutions from a range of predetermined options.

Manages their own workload to ensure national, regional and district service standards and other targets/objectives are met.

Work environment

We manage Canada's airwaves and work with Canadians and the Canadian industry in the field of radiocommunication and telecommunication from across the country to promote innovation and build a fair, efficient and competitive marketplace.

Intent of the process

The intention of this selection process is to fill two (2) permanent positions. A pool of qualified candidates may be created to staff similar positions within Spectrum Management Operations Branch with the same language requirements (English essential) in Aurora and Mississauga.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
- Secondary School Diploma.

Degree equivalency

EXPERIENCE
- Recent experience* in providing administrative support services in an office environment.
- Experience in the use of various software including MS Word or Word Perfect, MS Outlook, MS Excel.
- Experience providing service to internal and/or external clients.
- Experience in managing correspondence and/or emails and preparation of responses.

* Recent experience is defined as having this experience within the last 2 years.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE
- Knowledge of the Radiocommunication Act and the Radiocommunication Regulations regarding the issuance of radio licences.

ABILITIES
- Ability to communicate effectively orally.
- Ability to communicate effectively in writing.
- Ability to analyse problems and recommend solutions.
- Ability to plan, organize and prioritize to meet deadlines.

PERSONAL SUITABILITY
- Dependability
- Effective interpersonal relationships
- Initiative
- Attention to details
- Good Judgement

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EDUCATION
- A post-secondary school diploma in Business Administration or Office Administration, or an acceptable combination of education, training and experience.

Degree equivalency

ASSET EXPERIENCE
- Experience in dealing with difficult clients.
- Experience in SAP/IFMS financial software.

OPERATIONAL REQUIREMENTS
- Occasional requirement to work overtime.
- Occasional requirement to travel for meetings, training, etc.

Conditions of employment

Reliability Status security clearance

- Possess a valid Driver’s Licence.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

We will accept applications on-line only.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time. Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement. Applicants can verify the status of their applications, at any time. Applicants can be notified electronically of tests or interviews and results. For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button “Apply Online” below.
Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Reference checks may be sought.

A test may be administered.

An interview will be held in person in Mississauga.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.