Team Leader, Infrastructure / Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

PLEASE NOTE: Positions are available in different areas: engineering and operations of servers, desktops, workplace technology, networks, and Asset and License Management. The assets qualifications reflect the different specialties.

Intent of the process

A pool of fully qualified candidates may be established to staff similar or identical positions within Elections Canada with various tenures (indeterminate, specified periods) and with various linguistic profiles, such as English or French, Bilingual Imperative CBC/CBC, CCC/CCC.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Essential Qualifications:

Education:

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, computer engineering or another specialty relevant to the position to be staffed.

NOTE: Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

or

At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met via this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Experience:

Recent* and significant** experience in the planning and delivery of Information Technology (IT) solutions including IT network administration or IT Infrastructure services or IT Asset and License Management.

Significant** experience in the supervision or team leadership of a varied group of professional and technical IT staff.

Significant** experience facilitating communications with stakeholders in support of IM/IT products or services. Stakeholders could include other teams in same directorate or business clients with an organization or other agencies.

Recent* experience contributing to the development of IM/IT operational plans or operational standards and guidelines in support of business priorities.

*Recent is defined as an experience having been acquired within the last five (5) years.

**Significant is defined as the depth and breadth of experience normally associated with full-time performance of duties for a period of approximately two (2) years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Knowledge:

Knowledge of change and incident management processes.

Knowledge of current government-wide initiatives that affect the management of IM or IT.

Key Competencies:

Thinking things through
Client Focus
Influence
Team Leadership

Abilities:

Ability to analyze complex issues, formulate options and make recommendations.
Ability to communicate effectively orally.
Ability to communicate effectively in writing.

The following may be applied / assessed at a later date (may be needed for the job)

Assets Qualifications:

Education:

College Diploma of 3 years or more in an IM/IT discipline.

University Degree in an IM/IT discipline.

Possession of one or more relevant professional certification that applies to this position such as: Microsoft suite of certifications or ITIL.

Degree equivalency

Experience:

Recent* experience in providing technical advice and guidance to management, colleagues and clients and acts as a subject matter resource.

Recent* experience representing a team or sector at meetings with internal/external clients; vendors; committee; or working groups.

Recent * experience managing relationships with internal or external stakeholders, partners or service providers.

Recent* experience contributing to the development of IM or IT policies or strategies.

Recent * experience in procurement of IT related goods or services.

Recent* experience developing IT technical documents.

Recent* experience in asset and license management.

Recent* experience working with the ITSM framework.

Knowledge:

Knowledge of desktop, laptop and mobile device technology and engineering practices.

Knowledge of IT infrastructure architecture and support component.

Knowledge of packaging and software distribution.

Knowledge of Information technology infrastructure Library (ITIL).

Knowledge of IT asset inventory management principles and practices.

Conditions of employment

Reliability Status security clearance

Other conditions of employment:

Consent to observe strict political impartiality and neutrality for the duration of employment.

Willingness and ability to work overtime on as when needed and on short notice.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

A written examination may be administered.

An interview may be administered.

Reference checks may be sought.

You must provide proof of your education credentials and occupational certification if applicable.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

The client organization will accept applications on-line only.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.