Stream 1: Service Delivery / Stream 2: Infrastructure Operations / Stream 3: Application Development

Intent of the process

A pool of partially assessed candidates will be established through this process to staff identical or similar positions within the Department of Public Services and Procurement Canada with various titles and tenures, and with various language requirements (Bilingual Imperative CBC/CBC, Bilingual Imperative BBB/BBB, French Essential and English Essential), various security requirements (Reliability Status and Secret clearance) and various work locations across Canada.

All federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA) may use this staffing process to appoint a candidate to its organization in a similar position.

Positions to be filled: 21

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

ALL STREAMS
ED1-Successful completion of two (2) years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialization relevant to the position being staffed or acceptable combination, training and/or experience.

It is the candidate's responsibility to obtain all required documentation as outlined in the notes below.

NOTES:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group. The candidate MUST identify on his or her application if he or she is grandfathered, as such.
2. It is a recognized educational institution (e.g., community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution. Candidates will be required to submit proof of education during the assessment phase of the staffing process.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met via this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.
4. Foreign educational credentials must be assessed by a recognized credential assessment service. If the candidate has been educated outside of Canada, it is the candidate's responsibility to have his or her certificates and/or diplomas assessed against Canadian educational standards. Candidates will be required to submit proof of education during the assessment phase of the staffing process. Guidance may be found at the Canadian Information Centre for International Credentials (CICIC) at http://www.cicic.ca/.

Degree equivalency

EXPERIENCES:

ALL STREAMS
EXP1: Experience working in an Information Management and Information Technology (IM/IT) environment analyzing IM/IT requirements or delivering IM/IT solutions or providing IM/IT support
EXP2: Experience communicating technical information and solutions to clients or IM/IT service partners (e.g. requirements management, technical recommendations, impact analysis, etc.)
EXP3: Experience in delivering IM/IT products or services using defined methodologies or best practices

STREAM SPECIFIC

STREAM 1: SERVICE DELIVERY
EXP4: Experience in supporting Desktop and Network Operating Systems in a Windows environment or providing customs/COTS application support
EXP5: Experience in creating, reviewing and maintaining technical documentation and Standard Operating Procedures

STREAM 2: INFRASTRUCTURE OPERATION
EXP6: Experience in troubleshooting end user computer and software problems including Microsoft Office products, Windows 7, and/or Open Source operating systems.
EXP7: Experience in configuration management and with configuration management toolsets or technologies.
EXP8: Experience in IT Problem Management such as ITIL problem management process

STREAM 3: APPLICATION DEVELOPMENT
EXP9: Experience developing, maintaining or supporting information systems following industry best practices
EXP10: Experience writing new or modifying existing code
EXP11: Experience in application design
EXP12: Experience in at least three (3) of the following areas:
Analysis
Design
Modelling
Architecture
Documenting
Programming
Testing

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative: BBB/BBB
Bilingual imperative CBC/CBC
English essential

Information on language requirements

ALL STREAM

KNOWLEDGE:
K1-Knowledge of current IM/IT trends in the Government of Canada
K2-Knowledge of Government of Canada IM/IT policies and practices
K3-Knowledge of current government-wide initiatives that affect the management of IM or IT

ABILITIES:
A1-Ability to analyse problems and develop recommendations and action plans
A2-Ability to organize workloads, set priorities and work effectively while meeting deadlines
A3-Ability to provide advice to management or clients using technical and non technical language
A4-Ability to communicate effectively in writing
A5-Ability to community effectively orally

PERSONAL SUITABILITY:
PS1-Judgement
PS2-Client Focus
PS3-Initiative
PS4-Reliability
PS5-Adaptability
PS6-Effective interpersonal skills

The following may be applied / assessed at a later date (may be needed for the job)

ALL STREAMS:

EDUCATION:
AED1-A diploma from a 3-year program offered by a recognized college with specialization in Computer Sciences, Computer Engineering or any other field related to the position
AED2-A bachelor's degree from a recognized university with specialization in Computer Sciences, Computer Engineering or any other field related to the position
AED3-Professional certification in one or more of the following areas: ITIL; Security; Microsoft; Oracle; CISCO; Unix/Linux, Project Management Professional certification (PMP) through the Project Management Institute, CISA, CISSP, or Agile software development

Degree equivalency

EXPERIENCE:
AEXP1: Experience with project management methods and techniques
AEXP2: Experience with working in an Agile software development environment
AEXP3: Experience contributing to IM/IT projects or activities with multi-disciplinary teams
AEXP4: Experience administering users or resources within a Microsoft networking environment.
AEXP5: Experience in using Microsoft Active Directory tools, processes and best practices
AEXP6: Experience in the provision and support of Information Technology (IT) services in a large organization (500 user +) in the area of Help Desk
AEXP7: Experience performing a technical role in support of a Commercial Off-the-Shelf (COTS) product (e.g. MS Dynamics, SAP, PeopleSoft, OpenText Content Server, SharePoint or Siebel).
AEXP8: Experience in supporting an enterprise IT Service Management (ITSM) solution.
AEXP9: Experience in IT service management processes and tools that support one or more of the following: incidents, problems, changes or releases activities or disciplines.
AEXP10:Experience using one or more of the following technologies:
a) System Center Configuration Manager (SCCM), version 2007 or 2012.
b) McAfee ePolicy Console
c) Windows 7 desktop image creation and deployment
d) Desktop Application Packaging
AEXP11:Experience in using Operating Systems and Networking technologies such as, but not limited to, Linux, DNS, DHCP, SSH, SSL, LAMP
AEXP12: Experience with Cognos 10 and up with Query Studio, Report Studio and Framework Manager
AEXP13: Experience using Cognos BI, PowerBI, Tableau or SQL reporting
AEXP14: Experience with Dashboarding and Visualization of data
AEXP15: Experience in Data Warehousing, ETL Development and/or Data Modelling concepts
AEXP16: Experience in the use of Object-Oriented design and programming and related concepts
AEXP17: Experience with software versioning and revision control system (ex.: Apache Subversion, Git, Team Foundation Server or other)
AEXP18:Experience with Oracle developer, primarily Oracle Forms and Oracle Reports
AEXP19: Experience using Oracle Spatial or Centura
AEXP20: Experience in application development using one or more of the following:
a) PHP and MySQL
b) Java Technologies for Web Applications (Java Servlet API, JSP/JSTL, JavaServer Faces, etc.), Java application frameworks (ex. Spring, etc.) and object-relational mapping libraries (ex.: Hibernate, etc.)
c) Microsoft .Net Framework and Microsoft MVC
AEXP21:Experience in installing, supporting, configuring and customizing various web-related middleware, web servers (ex.: Apache, Tomcat, IIS) or content management systems (e.g. Drupal, Wordpress)
AEXP22: Experience in the development and support of corporate services systems that support Electronic Document and Records Management systems, Correspondence Management, Real Property and Human Resources

Conditions of employment

Reliability Status security clearance - Secret
Top secret

Other information

**AMENDMENT. The closing date has been modified to April 6, 2018.

1. Candidates must include a valid email address in their application. It is the candidate's responsibility to ensure that this address is functional and that it accepts messages from unknown users (some email systems block these types of email). It is also the candidate's responsibility to ensure accurate information is provided and updated as required.

2. In assessing candidates, assessment boards may use a variety of tools and methods including, but not limited to, reviews of past performance and accomplishments, written tests, interviews, simulations, PSC tests, reference checks, etc. In addition, all information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

3. You must be prepared to provide the original or a certified true copy of your educational credentials.

4. Candidates are entitled to participate in the appointment process in the official language of their choice.

5. Candidates are required to meet the essential qualifications. Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements and organizational needs may be applied at any time during this process.

6. Please note that achieving the pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a score that is higher than the pass mark on any of the evaluations used throughout the selection process. Management may also decide to use top-down selection at any stage of the process.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.