Information Management Support Specialist

Important messages

You will be required to show how you demonstrate the essential qualifications (i.e. Education, Experience and/or Occupational Certification) for the initial screening through your resume, cover letter and in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

Only applications submitted online via the jobs.gc.ca site will be accepted. To submit an application online, please select the button "Apply Online" below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Work environment

If you are looking for a dynamic work environment and interested in challenging work experiences, you are encouraged to submit your application into this selection process.

The Department of National Defence (DND) is one of the largest federal government employers, offering over 70 different types of civilian career opportunities. DND's role is to provide services and support to the Canadian Forces (CF) in their operations and missions at home and abroad. The department fosters a work environment where employees have opportunities to grow, to learn, to progress in their careers and have job satisfaction over the long-term.

Intent of the process

The immediate result of this process is to fill one bilingual position for an indeterminate vacancy in Borden, Ontario. A pool of qualified candidates may be established and may be used to staff similar positions with varying tenures and linguistic profiles in Borden.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter in 5,000 words (maximum)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
ED1: Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management, or another specialty relevant to the position; or an acceptable combination of education, training, and experience.

Degree equivalency

EXPERIENCE:
EX1: Experience installing, configuring, and repairing personal computer systems in a network environment.
EX2: Experience installing and configuring Windows XP, Windows 7 or Windows 10 Operating Systems.
EX3: Experience configuring MS Office 2003, 2010 or 2013 Suite.
EX4: Experience in the delivery of computer desktop support services to clients in a corporate network environment.
*** Minimum acceptable experience is 8 months within the previous 5 years for each of the above elements.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative BBB/BBB

Information on language requirements

KNOWLEDGE:
K1: Knowledge of personal computer systems in a network environment.
K2: Knowledge of Local Area Networks.
K3: Knowledge of the installation and configuration of Windows XP and Windows 7 Professional Operating Systems.
K4: Knowledge of the configuration of the MS Office 2010 or 2013 Suite and Internet Explorer.

ABILITIES:
AS1: Ability to install, configure and repair networked personal computer systems.
AS2: Ability to install and configure personal computer operating system software.
AS3: Ability to configure application software.
AS4: Ability to communicate, orally and in writing.
AS5: Ability to lift and carry items weighing up to 20 kgs in accordance with general safety practices.

PERSONAL SUITABILITY:
PS1: Effective interpersonal relationships
PS2: Judgment
PS3: Initiative
PS4: Dependability

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:
- Three-year diploma in computer programming/analyst, information systems support or another specialty relevant to the position.
- CompTIA A+ Certification.
- CompTIA Network+ Certification.
- Knowledge of wireless networking.
- Knowledge of basic telecommunications theory and practices.

OPERATIONAL REQUIREMENTS:
- Candidates may be required to work overtime on weekends from time to time.
- Must be willing to wear protective footwear.
- Successfully complete department administered written and practical driver’s test to obtain DND 404 (Military Drivers Permit).

Conditions of employment

- Reliability security clearance.
- Candidate must hold a valid Province of Ontario Class “G” Drivers License. Drivers abstract must be provided prior to employment.
- Candidate at management’s discretion must accept deployments between identical IMSS positions at Borden in order to meet operational requirements.
- Must be able to lift and carry items weighing up to 20 kgs in accordance with general safety practices
- Candidates must meet and maintain the above conditions of employment throughout their employment.

Other information

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Various assessment tools may be used in this selection process, such as interview(s), written examination, standardized assessment, reference checks.

Our intention is to communicate with candidates via email. Candidates who apply on this selection process must include in their application a valid e-mail address and have to make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate’s responsibility to provide any changes to their personal information to the contact person indicated on this job advertisement.

Persons are entitled to participate in the appointment process in the official language of their choice. Candidates are asked to indicate their preferred official language in their application.

Throughout the selection process, it is your responsibility to make yourself available for all testing and interview dates for which you are invited. If you fail to attend any of the scheduled testing or interview sessions, you will be deemed to be no longer interested in this selection process and as a result, you will not be considered further.

Candidates from outside the public service may be required to pay for travel and relocation costs associated with this selection process.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.