CR-03 : Support Service Agent / CR-04 : Program Assistant

Important messages

In order to have your application considered, you MUST answer the pre-screening questions. When answering the pre-screening questions, you must provide CONCRETE AND DETAILED EXAMPLES to clearly demonstrate how you meet the education and experience requirements listed in the “essential qualifications" and "asset qualifications" sections. The screening board cannot make any assumptions about your experience. It is not sufficient to simply state that the qualification is "met" or to provide a list of current or past responsibilities. Your résumé may be used as a secondary source of information.

FOR EACH EXPERIENCE QUALIFICATION, using a MAXIMUM of 350 words per qualification, please provide the following MANDATORY information:
1 – Name of the department or organization where you acquired the experience;
2 – The period(s) in which you performed the functions (Month-Year to Month-Year);
3 – Specific details of the tasks, projects or accomplishments demonstrating how you acquired the experience; and
4 – Name and contact information (email address and/or telephone number) of someone who can validate your experience.

The following competencies will be assessed with text questions in the online application.
- Adaptability and Flexibility
- Cooperation and collaboration
- Values and ethics
- Judgment and Analytical Thinking (for CR-04 positions only)

YOU MUST ANSWER THESE QUESTIONS BY YOURSELF. OUTSIDE HELP IS NOT PERMITTED.

“Ability to follow instructions” will be assessed with your answers throughout the online application.

The majority of positions being staffed through this process will be on the evening shift and will be temporary.

Work environment

This office is a production center with high volumes with constant change. There is a constant focus on individual and team productivity in this office. Employees and workers will be expected to meet daily or weekly production targets, after completing a specified period of training and meeting graduated targets. There are qualitative and quantitative work objectives that all employees and workers are expected to meet. Strong computer skills are necessary as a large part of the work is done in an electronic environment.

Intent of the process

This process will be used to establish a pool of partially or fully qualified candidates, which may be used by Immigration, Refugees and Citizenship Canada (IRCC) to staff similar positions at an identical or equivalent group and level with various work shifts, various linguistic profiles, various security profiles, various tenures using various staffing mechanisms.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A response to a text question addressing the following:

• Adaptability and Flexibility
• Cooperation and Collaboration
• Values and Ethics
• Judgement and Analytical Thinking (for CR-04 positions only)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION :

A secondary school diploma or the employer-approved alternative**

** The employer approved alternative is an acceptable combination of education and experience defined as follows:
-Education: successful completion of two years of secondary school; AND
-Experience: Two years recent* experience working in a field relevant to the position (such as administrative functions that include, but not limited to, preparing correspondence, data entry, research, filing).

*“Recent” is defined as experience normally acquired within the last three (3) years.

Degree equivalency

EXPERIENCE :

• Recent* experience using Microsoft Office (Word and Excel).
• Experience providing administrative support such as data entry, filing, preparing documents or records management.

*“Recent” is defined as experience normally acquired within the last three (3) years.

ABILITY AND COMPETENCIES:

• Ability to follow instructions
• Adaptability and Flexibility
• Values and Ethics
• Cooperation and Collaboration
• Judgment/Analytical Thinking (for CR-04 positions only)

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• English Essential
• English or French essential
• Bilingual imperative BBB/BBB

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS - EXPERIENCE:

• Recent* experience creating, verifying, or updating information in the Global Case Management System (GCMS).
• Experience working in a Case Processing Centre at IRCC.
• Experience providing administrative services or support services related to IRCC programs or services.
• Recent* experience working within a production based office environment (high volume intake and output as well as established production targets).
• Six (6) months continuous experience providing administrative support such as data entry, filing, preparing documents or records management.

*“Recent” is defined as experience normally acquired within the last three (3) years.

ORGANIZATIONAL NEEDS

In support of achieving a diversified workforce, preference may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Persons with a Disability; Visible Minorities, Women or aboriginal persons.

In order to support the placement of IRCC employees affected by workforce adjustments, IRCC affected employees may be assessed and appointed in precedence to others, following the legislated requirement of considering priorities.

OPERATIONAL REQUIREMENTS:

• Availability, willingness and ability to work an evening schedule of 4:00 PM to 12:00 AM from Monday to Friday.
• Availability, willingness and ability to work overtime as required, including weekends.
• Availability, willingness and ability to travel as required.

Conditions of employment

Reliability Status security clearance

Availability, willingness and ability to work an evening schedule of 4:00 PM to 12:00 AM from Monday to Friday.

Other information

Only online applications will be accepted. Persons with disabilities preventing them from applying on-line are asked to contact the Public Service Commission at 1-800-645-5605.

Candidates must meet all of the essential qualifications to be appointed to a position.

Management may choose to invoke asset(s) and/or operational requirement(s) at any point of the process or for selection.

Random selection and other volume management techniques may be used at any time.

This selection process may be used to create pools in different phases in order to meet urgent operational needs.

The Assessment Board reserves the right to contact the person(s) provided as validators in your online application.

You must provide proof of education credentials at a later time in the process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/indexe.stm.

Candidates will be asked to provide proof of Canadian citizenship at a later date.

Acknowledgment of receipt of applications will not be sent.

Persons are entitled to participate in the appointment process in the official language or official languages of their choice.

Communication for this process will be sent via e-mail or via PSRS. Applicants should include an e-mail address that accepts e-mails from unknown users (some e-mail systems block these types of e-mail). It is the responsibility of the applicant to ensure accurate contact information is provided and updated as required by communicating with the contact information provided in this advertisement. Failure to do so might exclude you from the selection process.

All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.