Non-Insured Health Benefits Analyst

Duties

Do you like a challenge when you come to work? If so, the position of a Benefits Analyst could be the perfect opportunity for you. You will receive a high volume of incoming calls from our clients and stakeholders in a fast paced call centre environment. Due to the high volume of requests you will learn how to prioritize your day as you will have continuous interruptions, responding to inquiries over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization.

Work environment

Non-Insured Health Benefits is a unit of Indigenous Services Canada which is the Federal department responsible for helping First Nations and Inuit people of Canada to maintain and improve their health, while respecting individual choices and circumstances.

Intent of the process

A pool of qualified candidates will be established and may be used to staff similar, term and/or permanent positions, acting, assignments/secondments, or deployments.

The intent is to staff via the Aboriginal Peoples Employment Program, which aims to strategically increase Aboriginal representation within First Nations and Inuit Health Branch. As such, Organizational Needs may be applied and first consideration may be given to candidates self-identifying as belonging to Aboriginal peoples.

Positions to be filled: 6

Information you must provide

Your résumé.

A response to a text question addressing the following:

• In the space below, please provide a response to the following question. Please note, your response will be used to assess Communication – written and Aboriginal Cultural Competency.
  • Your answer must be no less than 250 words in length and no more than 500 words in length
  • Please use complete sentences and paragraphs, do not use point form or bullets.
  • Ensure that your work is on topic and provides appropriate information on the subject and that the information presented is relevant and clear.
  • What you submit should be your own written response. Plagiarism is not acceptable.
  
  In your role with First Nations and Inuit Health, you may be required to contact or be contacted by First Nations communities. Have you had previous experience working with First Nations communities?
  - If yes, please explain steps you took to ensure that you were respectful of community practices, traditions and protocols.
  - If no, please provide what steps you would take to ensure that you were respectful of community practices, traditions and protocols.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternatives.

Note: the employer-approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education, training and/or experience.

Degree equivalency

Experience processing and responding to client and provider inquiries
Experience researching information and resolving problems in a customer service environment
Experience in using one or more of the following: word processing software, spreadsheet applications, online data retrieval applications

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience working with First Nation or Inuit clients
Experience in determining eligibility and processing benefit requests.
Experience providing front line customer service.
Experience in account payment processes in an office environment
Experience working in a call centre environment

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Various linguistic profiles - English Essential or Bilingual Imperative

Information on language requirements

Communication - Oral
Communication - Written
Aboriginal Cultural Competency
Prioritize
Analysing
Teamwork
Judgement
Initiative
Client Service Orientation
Adaptability
Attention to detail
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

In alignment with the First Nations Inuit Health Branch Aboriginal Persons Employment Program and in support of increasing Aboriginal representation in areas having the most impact on program delivery and health outcomes of FNIHB’s target population, selection may be limited to candidates self-identifying as belonging to Aboriginal peoples. Aboriginal candidates will be required to complete the Affirmation of Aboriginal Affiliation Form (AAAF) prior to hiring.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian Society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

Some positions will require overtime and/or shift work.
Willingness and ability to work overtime or extended hours.

Conditions of employment

Reliability Status security clearance

Other information

Please ensure that your email address is on your application for correspondence. Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email.)

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

Candidates must ensure that they are available for any testing or interviews required. Candidates from outside the federal public service who are invited to written exams and/or interviews will be responsible for travel and accommodation expenses.

Proof of education will be required. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

A top down approach may be used to assess and/or appoint candidates.

Candidates will be asked to provide proof of Canadian citizenship

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing.

Candidates may be contacted and assessed against these criteria at any time during this process.

An assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor may/will be required before an offer can be made.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Should you be an employee of the public service, please identify clearly your substantive group and level, your employment status and your Personal Record Identifier (PRI) on your resume and/or application form.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.