Digital Communications Officer / Advisor (User Experience)

Important messages

At Health Canada’s Digital Communications Division, we work hard to foster a supportive, positive, and collaborative working environment. The ideal candidate embraces digital first approaches and enjoys researching and testing new trends to see how we can use them effectively on Canada.ca and our social media channels. If you’re passionate about digital communications, proactive, self-motivated, provide excellent client service, and love making evidence-based recommendations, we want to hear from you.

***VERY IMPORTANT NOTE: It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Asset) by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

Intent of the process

Although the immediate intent of this Job Opportunity Advertisement is to staff indeterminately, applicants should be aware that a pool of qualified candidates (fully assessed or partially assessed) may be established and may be used to staff similar positions at this group and level. In addition, this process may be used for various tenures, security requirements and conditions of employment within Health Canada. As a result of the potential and possible use of the selection process and subsequent pool by hiring managers, we encourage all employees seeking this type of opportunity to apply.

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education (Stream 1 and 2):
A degree from a recognized post-secondary institution.

Note: Based on their education, training and/or experience, indeterminate incumbents of positions in the IS classification are deemed to meet the minimum education standard whenever a bachelor's degree without specialization is called for in a position classified as IS.
At the manager's discretion, an acceptable combination of education, training and/or experience, may serve as an alternative to the minimum education standard.

Degree equivalency

Experience (Stream 1 and 2):
Experience in using user experience (UX) methods and techniques

Experience (Stream 1 only):
Experience in contributing to the development of user-centric web content
Experience in conducting user research

Experience (Stream 2 only):
Experience conducting user experience (UX) testing
Experience in producing wireframes, mock-ups, prototypes, task-flows or personas
Experience in facilitating focus groups, journey mapping or workshops

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Education (Stream 1 and 2):
Graduation with a degree in Human Computer Interaction from a recognized post-secondary institution

Degree equivalency

Experience (Stream 1 and 2):
Experience managing projects

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Knowledge (Stream 1 and 2):
Knowledge of user experience design best practices for web

Knowledge (Stream 2 only):
Knowledge of user experience methods and techniques

Abilities (Stream 1 and 2):
Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to establish priorities and meet deadlines
Ability to analyze problems and recommend solutions
Ability to provide advice and guidance to clients

Personal Suitabilities (Stream 1 and 2):
Attention to detail
Initiative
Adaptability
Dependability
Respect for diversity
Effective interpersonal skills

The following may be applied / assessed at a later date (may be needed for the job)

Ability and willingness to work occasional overtime on short notice
Ability and willingness to be on call as needed during evenings and weekends

Conditions of employment

Various security levels (Secret or Enhanced Reliability).

Other information

The following selection processes may be combined throughout the assessment phase:
18-NHW-CPAB-EA-NCR-225845
18-NHW-CPAB-EA-NCR-225851
18-NHW-CPAB-EA-NCR-225852
18-NHW-CPAB-EA-NCR-225853

A written examination will be administered.

An interview will be administered.

Reference checks will be sought.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that some or all of the asset qualifications could be used at the screening phase.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

Candidates must provide their proof of education credentials, in the form of a diploma or official transcripts (original documents only) at a later time in the process.

We will only accept on-line applications received via the jobs.gc.ca site. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

All information pertaining to the process will be sent by email. It is therefore your responsibility to verify your email account for new communication regarding this selection process on a regular basis.

If your e-mail address changes during this process, it is your responsibility to notify the process board.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.