IM/IT Support Analyst and IT Developer-Analyst

Important messages

Please note that the screening questions will be used to assess the Competency Written Communication Skills.

In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES WHICH DEMONSTRATE, how they meet the education requirement and the experience factors listed in the essential qualifications. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.

FOR EACH EXPERIENCE CRITERIA, (in 500 words or less), please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and duration for which you exercised the functions; and
3 - Specific details of tasks or projects demonstrating how the experience was acquired and concrete examples.

Résumés will be used as a secondary source to validate the education and/or experience described in the screening questions.

The Government of Canada is committed to building a skilled workforce that is representative of Canada's diversity, which includes the recruitment of Canadian Veterans and releasing Canadian Armed Forces personnel:

https://www.canada.ca/en/public-service-commission/jobs/services/public-service-jobs/canadian-armed-forces-members-veterans.html

Work environment

At Natural Resources Canada, a Federal government job means developing leadership skills, fostering teamwork, and supporting creativity and innovation. We know it takes people from diverse pools of talent to make this happen. That is why we are looking for people like you. As an employee at Natural Resources Canada you can enjoy diverse employment opportunities, a range of career development programs, and a learning culture that supports you to learn on an ongoing basis. We support balancing your work and private life by offering the benefits of flexible work arrangements.

Intent of the process

This is an anticipatory process.

A pool of fully or partially qualified candidates may be established through this process to staff identical or similar positions at Natural Resources Canada at the CS-02 group and level with various tenures (determinate period, indeterminate, deployment, acting, assignment, secondment), various linguistic requirements (English Essential, French Essential, English or French Essential, Bilingual Imperative, or Bilingual Non-Imperative) and profile(s) (BBB/BBB, CBC/CBC, CCC/CCC, etc.), various security requirements (i.e. Reliability, Secret, Top Secret), various conditions of employment and for various locations.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

Education:
The minimum standard is:
• Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.
Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager

Degree equivalency

EXPERIENCE:
ALL STREAMS
- Recent * and significant** experience in participating in and leading projects of limited scope or components of larger projects.

STREAM 1: Corporate IT Support
- Recent * and significant** experience in providing technical support to clients on IT services.
- Recent * and significant** experience in configuring, maintaining, troubleshooting and managing desktops, laptops and smartphones in enterprise environment.
-Experience in supporting Microsoft Office 2010 suite or higher version.
-Experience in supporting Windows 7 and Windows 10 desktop operating system.
-Experience in using incident management tools such as Assyst, Tivoli, Remedy, etc.

STREAM 2: LoB IT Support
- Recent * experience in providing in technical services to scientific community and/or project teams.
- Experience in providing technical assistance on specialized software (e.g. ESRI ArcGIS, FME, MATLAB, etc.).
- Experience in operating system management (Linux).
- Experience in operating system management (Windows Desktop and/or server).
- Experience in resolving technical issues.
- Experience in providing in working on a complex environment such as servers, databases or web environment and services.
- Experience in researching and/or analyzing new IM/IT technologies and trends.

STREAM 3: IT Developer-Analyst
- Recent * experience in designing, developing, integrating, documenting, and maintaining systems such as databases, networks, and software and/or hardware for one or more technology platforms.
- Recent * experience in object-oriented programming, scripting language (C++, C#, Python, .NET, bash, etc.) for programming, data parsing and system administration.
- Experience in researching and/or analyzing new IM/IT technologies and trends.

*Recent experience is defined as experience that would normally be associated with performing these duties within the last three (3) years.
**Significant experience is defined as experience that would normally be associated with performing these duties for one year or more.

KNOWLEDGE:
STREAM 1: Corporate IT Support
- Knowledge of call tracking software.
- Knowledge of Outlook configuration.

STREAM 2: LoB IT Support
- Knowledge of the methods, techniques and practices of planning the delivery of client services.
- Knowledge In writing and maintaining technical documents.

STREAM 3: IT Developer-Analyst
- Knowledge of computer science theories and principles including computer systems design, programming and testing techniques and practices.
- Knowledge of the methods, techniques and practices of planning the delivery of client services.
- Knowledge of Software Development Life Cycle (SDLC).
- Knowledge of writing software code and/or scripts for system optimization, data parsing or system administration using languages such as Perl, Python, shell scripting, bash, C++, Java, .NET.
- Knowledge in database principles, installation, management, programming for non spatial and/or spatial database.

ABILITIES:
ALL STREAMS
Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to manage and prioritize workload.
Ability to analyze and evaluate.
Ability to learn.

PERSONAL SUITABILITIES:
ALL STREAMS
Showing initiative and being action-oriented.
Working effectively with others.
Client Service Orientation.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCES:
STREAM 1: Corporate IT Support
Experience in Microsoft Active Directory and TCP/IP networking in enterprise environment.
Experience in using Assyst incident tracking software.
Experience providing support for boardroom and video conferencing systems in an enterprise environment.
Experience in researching and analyzing new IM/IT technologies and trends.
Experience in supporting Surface Pro tablets.
Experience in supporting Entrust Intelligence software.
Experience in using LANDesk.
Experience in using Government of Canada Secure Remote Access.

STREAMS 2 & 3: LoB IT Support and IT Developer-Analyst
Experience in supporting and/or developing geomatic related software application and/or components.
Experience in resolving software technical issues in specialize scientific software.
Experience in working on a cloud environment.
Experience in working on a High Performance Computing (HPC) environment.
Experience in developing an Enterprise Architecture and/or System Architecture.
Experience in working with relational database (e.g. creating and querying non spatial and/or spatial data).

Operational Requirement:
Willing and able to work overtime as required.
Willing and able to work in a virtual environment.
Willing and able to travel as required.

Conditions of employment

Secret security clearance

Conditions of employment:
STREAM 1
Ability to lift 10kg and more

Other information

We will only accept on-line applications received via the jobs.gc.ca site. To submit an application on-line, please select the button "Apply Online" below. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

The assessment process:
1) Applicant Screening: Your CV and cover letter will be used to evaluate how you meet the following essential criteria: education, experiences and the communications competency.

2) Assessment: For those who meet the screening criteria, other assessment tools may be used such as: Reference checks, an interview, past performance reviews, and/or written exams. If invited to an interview, you will need to provide proof of education, and three references of current and past supervisors.

Candidates from outside the public service may be required to pay for travel and relocation costs associated with this selection process.

If you are selected for further consideration, please advise the person who will contact you of any accommodations you may require during the selection process.

Candidates must meet the essential qualifications to be appointed to a position.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the other qualifications may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only), if found necessary, in order to adequately assess the candidates.

The breadth and depth of experience may be considered when making selections from the qualified pool and in determining the "best fit" for the organization.

Random selection and/or top-down selection may be used at any time during the process to identify which applicants will be further assessed.

For this selection process, it is our intention to communicate with candidates via email for assessment purposes. This will include invitations to written tests and interviews. To that end, candidates must include a valid email address in their application. It is the candidate's responsibility to ensure that this address is functional and that it accepts messages from unknown users (some email systems block these types of email). It is also the candidate's responsibility to ensure accurate information is provided and updated as required.

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.