Defect Investigator Automotive

Important messages

Transport Canada’s Defect Investigations group has a mandate under the Motor Vehicle Safety Act to investigate complaints relating to alleged manufacturing safety defects. Complaints are documented in a database and then reviewed by an experienced analyst. When warranted an investigation will be initiated to further research the problem. During the investigation process we work closely with consumers, dealers, forensic scientists, manufacturers and others to obtain a clear understanding of the problem and the potential risk to safety. At times the investigations may lead to safety recall campaigns or safety advisory publications. Further details can be found on our website at www.tc.gc.ca/recalls

Our Motor vehicle defect complaint analysts work in an office and laboratory/shop environment. They are front line employees who play an important role by documenting safety related complaints via inbound calls, from our online web form and emails. Analysts review each complaint and determine if they are within scope of our safety mandate. They are expected to maintain good consumer relations while educating consumers on vehicle safety issues, our mandate, policies and procedures.
If you are a “car” person, have related experience, are looking for a job that always brings something new to the forefront and you want to make a difference in the safety of vehicles and Canadian roads, this job is for you!
Duties, Responsibilities and Organisational Needs
• Knowledge of motor vehicles, functioning diagnosis and repair;
• Exceptional customer service and communication skills;
• Knowledge of Microsoft Suite;
• Strong organizational and multitasking skills;
• Ability to handle sensitive incoming consumer complaint calls and provide accurate, courteous professional service;
• Document, research and summarize complaint details into the public complaint database;
• Enthusiasm and interest in automotive technology;
• Valid Driver’s License.

Intent of the process

A pool of partially qualified candidates(pending SLE & Security)may be created/established and may be used by Transport Canada to staff similar positons with various linguistic profiles/ Requirements and /or various tenures( including Indeterminate / term/Acting ) in the National Capital Region.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE
EX1: Significant* and recent** experience in one of the following areas of the automotive industry:
o service advisor / manager;
o technician (i.e. inspection and repairs);
o customer service provider, or similar.

EX2: Recent** experience in customer service.

EX3: Experience documenting technical problems and repairs (i.e. writing service orders or technical reports).
* “Significant” experience means two or more years of relevant work experience.

** “Recent” experience means experience acquired within the last 5 years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION
AED1: Graduation from a three-year program at an Institute of Technology specializing in mechanical engineering or automotive technology, or equivalent.
AED2: Licensed as an automotive technician in a Canadian Province or Territory.

Degree equivalency

EXPERIENCE
EX1: Experience in call center

EX2: Experience working in a complaint-handling environment

EX3: Experience in researching technical issues;

EX4:Experience with Microsoft Office (Outlook, Excel, Word);

EX5: Experience conducting data mining and trend analysis

EX6: Experience conducting risk assessment

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB, CCC/CCC
English Essential

Information on language requirements

KNOWLEDGE:
K1: Knowledge of current automotive safety technologies.
K2: Knowledge of general automotive vehicle diagnosis and repairs.
K3: Knowledge of automotive nomenclature, symbols and terminology.

ABILITIES
A1: Ability to communicate clearly and positively with customers and team members, orally and in writing.

Personal Suitability:

PS1: Effective interpersonal relationships
PS2: Judgement
PS3: Thoroughness
PS4: Dependability
PS5: Enthusiasm and interest in automotive technology

The following may be applied / assessed at a later date (may be needed for the job)

KNOWLEDGE
AK1: Knowledge of the Motor Vehicle Safety Act.;
AK2: Knowledge of the Canadian Motor Vehicle Safety Standards (CMVSS);
AK3: Knowledge of the Canadian and U.S. vehicle industry

ORGANIZATIONAL NEEDS
In support of achieving a diversified workforce, preference may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: aboriginal peoples, members of a visible minority group, persons with disabilities, women.

OPERATIONAL REQUIREMENTS

A valid motor vehicle driver’s license.

Conditions of employment

CONDITION OF EMPLOYMENT
A Reliability security clearance is required.

Other information

The client organization will accept applications on-line only.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.

For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.
To submit an application on-line, please select the button "Apply Online" below.

Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Reference checks will be sought.
An interview will be administered.
A written examination will be administered

You must provide proof of your education credentials.

Foreign Education Credentials: The Canadian Information Centre for International Credentials (CICIC) contains information on how to obtain an assessment of foreign education credentials. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. You may consult the CICIC for further information: http://www.cicic.ca/en/index.aspx.

Persons are entitled to participate in the appointment process in the official language of their choice.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.