Various Program Support\Administrative Positions

Important messages

The written communications and the relationship management and collaboration competencies will be evaluated in the application throughout two questions and may be assessed furthermore in the process. Please ensure to answer the two essential competencies based questions which are clearly identified in the application questions.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the other qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that one, some or all of the Asset qualifications could be used at any stage of the staffing process.

Depending on the number of applicants, Department needs and HR plans, volume management strategies such as random selection, top-down approach, and/or cut-off scores MAY be used for the purpose of managing applications/candidates.

Work environment

As an organization, ISED strives to give all its employees opportunities to achieve organizational, professional and personal goals in a respectful and inclusive workplace, mobilized and supported by leadership at all levels.

Intent of the process

A pool of qualified or partially qualified candidates may be created to staff similar positions with various tenures (indeterminate, deployment, specified period, assignment, secondment), various security requirements and various language profiles. By default and in the interest of the greater public service, pools created as a result of collective staffing processes at ISED will be shared with other government departments.

Positions to be filled: 12

Information you must provide

Your résumé.

Contact information for 2 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
- A secondary school diploma or employer-approved alternatives.
The employer-approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education and experience, including at least 3 years’ experience in support or client service.

Degree equivalency

EXPERIENCE
- A minimum of 12 months experience using word processing, spreadsheet and email software (i.e. MS, Word, Excel and Outlook).

- A minimum of 12 months’ work/volunteer experience in providing customer/client service or support.

COMPETENCIES
- Relationship Management and Collaboration (Establishing, sustaining and fostering professional contacts to build, enhance and connect networks to deliver a high level of service and meet client needs.)

- Written Communication (ability to produce clear, concise, logical and grammatically correct written material to effectively exchange information and ideas with others)

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

COMPETENCIES
- Effective Interactive Communication (Expressing and transmitting information orally with consistency and clarity, using active listening techniques in order to effectively understand provided feedback, summarizing information according to the audience in order to promote engagement and increase understanding)

- Planning and Organizing (Developing, implementing, evaluating and adjusting plans to reach goals, while ensuring the optimal use of resources.)

- Analytical Thinking (Using a logical reasoning process to break down and work through a situation or problem, to arrive at an appropriate outcome / recommendation / decisions, based on fact.)

- Focus on Quality and Details (Reflects taking pride in ensuring that tasks are completed well and on time with a focus on accuracy and quality. It is expressed in such forms as monitoring and checking work or information, insisting on clarity of roles and functions, planning, etc.)

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE (ASSETS)
- Experience working in a database such as entering, correcting, searching and manipulating information.

- Experience in using Government of Canada computer programs such as:
• Financial systems such as IFMS’ SAP or SFT (Salary Forecasting Tool);
• Government of Canada Shared Travel Services portal;
• Correspondence/Tracking system such as cccMercury;
• PeopleSoft or MyGCHR;
• CRM client relationship management;
• Spectra Plus.

- Experience providing financial support services, such as monitoring expenditures, making payments, and budget tracking.

- Experience in coordinating and tracking the flow of information and providing quality assurance on materials for Senior Management

- Experience in providing administrative support in either the staffing or classification areas of human resources services.

- Work or volunteer experience making travel arrangements.

- Experience in coordinating ATIP requests.

- Experience working in a contact center.

- Experience in the coordination of events such as conferences, meetings or training.

OPERATIONAL REQUIREMENTS/CONDITIONS OF EMPLOYMENT
Depending on the position to staff, operational requirement could apply such as:

- Reliability security clearance.
- Secret security clearance.
- Willingness and ability to work overtime on short notice.

Other information

If you do not fully complete the screening questions as instructed, you will be screened out.

A written exam may be administered.

Interviews will be conducted between March 21, 2018 and March 29, 2018. Please ensure you are available during this time.

Reference checks may be conducted upon appointment.

Please ensure you indicate your Personal Record Identifier (PRI), your substantive group and level and your employment status in your application.

Persons are entitled to participate in the appointment process in the official language of their choice.

Indeterminate employees at the same group and level or equivalent may be considered first for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

An assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor may/will be required before an offer can be made.

Communication for this process will be sent via email. It is the candidate’s responsibility to ensure accurate contact information is provided and updated as required; Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Further assessment may be conducted on the experience provided depending on the position to fill.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.